"The room was good with a very comfortable bed and a good shower although it had complex controls.
Staff at checking in were nice, but didn't advice on getting breakfast ticket in morning to go with the vouchers given at check-in! Big que in morning as only 1 member of staff working very hard checking customers in between cleaning tables etc. Breakfast was very good, especially the Japanese food. They could do with more breakfast staff."
"Fantastic stay and world class staff who go above and beyond. Loved the onsen, good gym and overall amenities. I travel a lot across APAC and Japan and this ranks as one of my favorite hotels."
"A large hotel with a ton of guests. Great hotel and great staff. Only feedback would be for the hotel to create more dinner and breakfast “start times” to avoid the massive rushes in the dining area that created a feeding frenzy with some disgruntled people. Seemed unlike most Japanese experiences. "