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"Communication is great, Everything went smoothly."

"This was a great room to celebrate my daughter’s first trip (and as a teenager) to The Beach Boardwalk!! Beautiful views of the ocean, boardwalk at night, and easily walkable to all the things you want to do."

"Everything was great. The lady who checked us in was very kind and communicative. The breakfast staff was on it, food was excellent! Rooms were well maintained and comfortable, staff did a great job making it feel hospitable. Only negative is the desk lady in the morning. I asked if she can check if fees of booking through 3rd party is more expensive than going through holiday inn directly, she had no desire in helping out and simply said “you can check on line”. I left it alone, just figured...

"Clean room"

"Always a great stay! Our second time staying here on our yearly Santa Cruz trip and it was great as always!"

"Great location, right in Capitola. If you’re dining at Shadowbrook, ask them for a free pickup from this location. Capitola village is also quite near. Free parking on-site is an added bonus!"

"This is a well portioned property and the suits are spacious which is great. It is a “beach” type property which means it needs to be maintained well to avoid moisture issues. The jacuzzi tub jets were dated and not clean. The hotel could use updating and the automated room messaging needs tuning to give accurate information. The breakfast was adequate with minimal meat choice. Overall, not a bad place to stay but not the best either. If you need the room space the beds and suite were good...

"The room was extremely loud. You can hear every noise from inside the building and outside. Every toilet flush from next door, constant machine/motor sounds from service room, every conversation from the main atrium where the morning breakfast buffet is served, etc. earplugs are a must to sleep. Good luck."

"This place is an absolute gem. Terrific location, charming and with so much attention to the guest’s experience. If I could rate higher than 10 I would."

"The breakfast was spectacular and the staff very kind and helpful. Great room."