Search Hotels Near Twelve Mile Crossing at Fountain Walk, Detroit

"No hot tub"

"Check in and overall property was as described but had pipes burst and room had only cold water, hall carpet soaked. Also, wild children next door blaring TV and noise all night made it next to impossible to sleep, tried to knock on door and askedphone in room did not work to call front desk, no other way to call desk "

"Ok housecleaning needs to double check rooms my niece had to have them come and clean a few things "

"Did not go to the gym. The balcony view was the parking lot"

"Beautiful property. Loved the room! However, the Wine Grotto was closed for a private event (the main reason I love this resort) and the hot tub was out of order. Everything else was lovely!"

"Very clean. Staff was friendly."

"There was no pool or gym as advertised online. They were out of order. I didn’t know until I was there to check in. Also the Continental breakfast was very disappointing. No juice, no consistency In refilling the hot food. Some days there wasn’t any breakfast at all. Some days the breakfast was put away before it was supposed to end and or late getting set up. Blinds were broken I the room and the security latch was broken off of the door. The cleaning staff were very helpful and accommodating. They were the highlight of the stay. Two of the front desk staff were very friendly and helpful as well. The other two not so much. Overall I would rate the whole experience at 2.5 stars. Definitely lots of room for improvement especially in the customer service department. Oh and one more thing…. They charge a $25 dollar per night incidental fee which you know nothing about until you check in. So if you stay 10 days you have to pay an additional $250 with your credit card that can take up to 2-5 business days to be put back on your card after checking out! "

"Booked this for a work trip, the staff and room were exactly what I've grown to expect from a Hilton run hotel. Room was clean and when I had an issue with my room being 80 degrees in the middle of the night the staff quickly moved me to a new room. If you stay enough you'll eventually have an issue with a room it's inevitable, but the staff handled it perfectly. "

"Elevator and Halls smelled of Marijuana and cigarette smoke. People hanging out in staircase landings, and outside door latches were tapped open, so anyone can wander in at any time. I talked to person on duty, that stated they know these things, but cannot do anything about it. I made sure our room door was locked, security bolted, and jammed a chair under the handle for good measure. In the morning, I talked to the daytime supervisor, whom said that she wasn't aware on these issues. Then, I suggested a group that may possibly be responsible for the issues, and the supervisor said, " No, it's not them." Telling me that she had this issue previously, and knows who it is. But, she was unaware?!?!? "