Located in Tulum, The Waves Tulum is near a boardwalk/promenade. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum National Park and Tulum Beach. LabnaHa Ecopark Adventures and El Toh Ecopark are also worth visiting.
You can look forward to a swim-up bar, a poolside bar and designer shops on-site at The Waves Tulum. Indulge in a sports massage, aromatherapy and a detox wrap at the on-site spa. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
You'll also find perks such as:
Full breakfast (surcharge) and bike hire
Guest reviews say great things about the helpful staff
Room features
All 98 rooms offer comforts such as wet bars and air conditioning, in addition to thoughtful touches like free WiFi and printers. Guests reviews speak well of the clean rooms at the property.
Other conveniences in all rooms include:
Hypo-allergenic bedding and down duvets
Showers, hairdryers and shampoo
Balconies or patios, wardrobes/cupboards and reusable coffee/tea filters
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
Limited on-site parking
Wheelchair-accessible parking and van parking available
Onsite parking options include a garage
Food and drink
Daily full breakfast available 8:00 AM to 11:00 AM for a fee: USD 17 for adults and USD 7 for children
A bar/lounge
A coffee shop/cafe
A poolside bar
A restaurant
A swim-up bar
Snack bar/deli
Things to do
2 spa tubs
3 outdoor pools
Bicycle rentals
Children's pool
Designer stores
Full-service spa
Gym
Sauna
Steam room
Family friendly
3 outdoor pools
Children's pool
Pool toys
Snack bar/deli
Conveniences
24-hour front desk
Guidebooks
Safe at front desk
Guest services
Change of bedsheets on request
Change of towels on request
Concierge services
Daily housekeeping
Tour and ticket assistance
Outdoors
Garden
Pool loungers
Full-service spa
3 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hydrotherapy
In-room massages
Outdoor treatment areas
Prenatal massages
Reflexology
Sports massages
Swedish massages
Turkish bath
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking
More
At least 80% of food locally-sourced
Built in 2021
Designated smoking areas
Humane treatment of captive wild animals
Locally-owned and organised tours and activities
Renovated entire property - October 2022
Traditional architecture
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Down comforter
Hypo-allergenic bedding
Bathroom
Hair dryer
Shampoo
Shower
Soap
Toilet paper
Towels
Entertainment
Smart TV with digital channels
Streaming services
Food and drink
Blender
Chef service
Cookware, dishware, and utensils
Hob
Limited room service
Restaurant dining guides
Toaster
Wet bar
Outdoor space
Balcony/patio
More
Air conditioning
Electrical adapters
Energy-saving switches in guestrooms
Iron/ironing board
Phone
Printer
Reusable coffee/tea filters
Safe
Window screens
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets stay for free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Pets cannot be left unattended
Food and water bowls are available
Children and extra beds
Children are welcome
Cots (infant beds) are not available
Payment types at the property
Important information
Optional extras
Fee for full breakfast: approximately USD 17 for adults and USD 7 for children
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
We should mention
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Property is also known as
THE WAVES TULUM Hotel
THE WAVES TULUM Tulum
THE WAVES TULUM Hotel Tulum
Frequently asked questions
Is The Waves Tulum pet-friendly?
Yes, dogs are allowed at this property.
How much does it cost to stay at The Waves Tulum?
As of 2 May 2024, prices found for a 1-night stay for 2 adults at The Waves Tulum on 3 May 2024 start from ฿4,052.11, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
How much is parking at The Waves Tulum?
Limited spots are available.
The Waves Tulum Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The hotel itself was decent. We only booked for 1 day stay. The staff were friendly and welcoming. We arrived at 12:30 but check in time was 3pm so we did wait for about 45mins to get into our room. The area around the hotel seems as though it’s a developing area, it was pretty dirty and seems like it was a local community, with loose dogs running around. The room overall was nice and clean despite the shower. The chrome in the shower head and sink were eroded and rusty. I tried to clean it myself, however it was not helping. That was my biggest concern with the hotel.
Great hotel to stay at, everything needed is nearby and very accessible. The staff are friendly and helpful. Overall great experience would definitely go back. I highly recommend
Miriam Jacqueline Jimenez
Stayed 3 nights in Apr 2024
6/10 Okay
Sarah
18 Apr 2024
Liked: Staff & service
More maintenance needed for the property
Very good food in the home-cooking-style restaurant - the saving grace
We really enjoyed our stay in this hotel. Easy to walk from there to tulum centre. Many restaurants and stores around as well. Hotel staff were nice, rooms were clean and spacious. Our room was cleaned every day (unless we requested no to). Nice pools! Good breakfast that varied a little each day. Only thing is the street dogs that bark at night. They are not dangerous but i can feel a little scary. Overall I would recommend.
Binetou
Stayed 4 nights in Mar 2024
8/10 Good
Marie-Soleil
Travelled with family
3 Apr 2024
Liked: Cleanliness, staff & service, amenities
Awesome staff, beautiful rooms, easy to get in a out of the property, two garages, a lot of pools, the meals were more than excellent. Very satisfied and would recommend. The only downsides were that we rented at this particular location because of the cenote which was closed the whole week we were there and the pools weren't looked after very much, lots of debris (don't mind this) but the main pool was green our last two days there.
Not what we expected… very different from website photos. Unfortunately we had not read recent reviews that outline location is a problem and standard of property is not up to standard