Excellent location for first-timers , solo travelers and anyone who rather be in walking distance to shops and restaurants. Breakfast menu can be better but not a big deal. The only thing was that the charge for washcloths if you they can’t get the stain out which most women wear some form of makeup so ladies bring your own. Not very busy location and easy to get to things from that location. Overall, great stay!
Imani
เข้าพัก 7 คืน, มิถุนายน 2025
6/10 พอใช้
Leslie
เดินทางกับครอบครัว
7 ก.ค. 2025
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Overall I would rate our experience here a 5/10. When we arrived, we had one person in front of us checking in and it took nearly 45minutes to check in. Once we checked we arrived to our room, our rooms and the hotel itself is very beautiful. We then found out the elevator did not work so for our stay we had to take the stairs. Since it was a long trip, we decided to have dinner at their restaurant the food wasn’t just ok, but during our stay the lights were constantly going out. During dinner they went out around 4 times and a couple more times throughout the night. The area outside is not the cleanest but I will say I didn’t feel unsafe walking even at night. There is a supermarket just a short walk from the hotel. The next morning we had breakfast which was included for us but the menu was extremely limited. The only drinks included were coffee, tea and milk followed by 6-8 dishes. I wanted the waffles but during my entire stay the waffle machine was broken. They also had an extended breakfast menu which you could order from for an extra cost. The staff is very nice and friendly so no complaints about that. Checkout took a longer amount of time than expected as they check the room during that moment to make sure there is no damage. We used 2 small white towel to dry our face which left some makeup and this resulted in them charging us for both towels claiming they could not clean them so they had to replace them. Lastly, if you are used to US hotels I would skip this one.
Some of the staff were really rude and not accommodating
Ashley
เข้าพัก 2 คืน, พฤษภาคม 2025
2/10 แย่มาก
Francisco Javier
25 มิ.ย. 2025
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
The hotel did not allow me to have even 1 guest at any time. They also made me sign certain conditions that were not advertised.
Not the best experience of the hotel personnel. The hotel itself was great. Room was nice and clean. No complains.
The property was small, but nice. It was clean and quiet. It was located downtown, so if you needed to walk to something, things were at hand.
Maria
เข้าพัก 6 คืน, กุมภาพันธ์ 2025
4/10 แย่
Cecilio
19 มิ.ย. 2025
This is the second time I stay and the only reason I choose it’s for the location this is the same guy who make the check in he toll me it’s low season when he take me to the room it was on the corner the 103 queen bed and when I make the reservation it was king I toll him last time I made the same one and they give me exactly the same room I reserved this time no chairs no table only where you hang your clothes and he toll me it’s that what it’s available I stay for 5 nights and I was returning he could be more flexible good thing I not thinking of retuning to Tulum the beaches where horrible
Cecilio
เข้าพัก 5 คืน, มิถุนายน 2025
6/10 พอใช้
Terri Pate
เดินทางเป็นกลุ่ม
17 มิ.ย. 2025
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
Beds are extremely hard sleeping it's like sleeping on the floor without a pallet.
Creo que sería muy benéfico el incluir el servicio de televisión en los cuartos, pues no todos tenemos cuentas de servicios como Netflix, YouTube, Disney, etc. Además revisar las coladeras de la regadera sale el olor del drenaje y es desagradable.
The rooms were clean and modern and very comfortable. Cleaning service was very good. The main pool was good size and clean, there is fun rooftop area with good views and soaking tubs. Our breakfast was included, you ordered off a menu and it was tasty and filling.
If you have rented a car and want to see a lot of sites, Centotes, mayan ruins, etc great location. You can still walk to good restaurants in Tulum and ten minute bike ride to beach. There is really no public beach in Tulum and had much seaweed. Jaguar beach is US$20 per person entry fee. The Jaguar park beach is very nice and we did stop at Paraiso beach club which had nice facilities along with the very nice Jaguar park beach.
Overall, we had a great stay. The hotel was located approximately half hour taxi ride from the airport. Staff were very helpful with check in process, and any needs we needed during our stay. Rooms were clean. We enjoyed the free breakfast daily as well as the restaurant thank you. I would stay here again!
I really enjoyed my stay in Prana! From check-in through out the duration of my stay, they exceeded my expectation. The atmosphere is very chill and tranquil. The breakfast options were limited but no complaints, I enjoyed my fruit platter every morning after eating our hearts out with tacos every night. The location was perfect, two minutes away from Chedraui grocery store where we got our essentials. Everything was walkable in the area.
They cleaned and tidied out our room everyday and the staff were very friendly especially Rosie and Miguel at the reception. They were very attentive of our needs and made our trip to Tulum exceptional. I would stay here again when I come back. I highly recommend Prana to anyone wanting to visit Tulum!