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BT Homes - Wellness Jungle

5.0 star property

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Take advantage of a terrace, a garden and a library at BT Homes - Wellness Jungle. Adventurous travellers may like the Pilates at this apartment. For some rest and relaxation, visit the sauna or steam room, and indulge in a manicure/pedicure, a massage or a body treatment. Free in-room WiFi, with a speed of 500+ Mbps (good for 6+ people or 10+ devices), is available to all guests, along with dry cleaning/laundry services and car hire on-site.

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Kitchen
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport and train station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

There is no front desk at this property

Guests will receive an email within 72 hours before arrival with check-in instructions and an access code; your host will greet you

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

You will be asked to provide the property with a copy of your government-issued photo ID after booking

A virtual front desk provides assistance to guests

Guests are recommended to download the property's Whatsapp mobile app before check-in

Information provided by the property may be translated using automated translation tools

Check-out instructions

The host requires you to complete the following before checking out:

Strip any used beds, gather used towels and store extra beds

Remove personal items, remove leftover food and drinks and take out the rubbish

Turn off the lights and lock the doors

Access methods

Access code, host will greet you

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: MXN 500 per stay

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 2500 per vehicle (one-way, maximum occupancy 5)
  • Airport shuttle fee per child: MXN 2500 (one-way), (up to 18 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping fee: MXN 1500 per day; may vary based on length of stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is recommended for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does BT Homes - Wellness Jungle have a pool?

Yes, this property has 2 outdoor pools.

Is BT Homes - Wellness Jungle pet-friendly?

No, pets are not allowed at this property.

How much is parking at BT Homes - Wellness Jungle?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at BT Homes - Wellness Jungle?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at BT Homes - Wellness Jungle?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Does BT Homes - Wellness Jungle provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 2500 per vehicle applies.

Where is BT Homes - Wellness Jungle located?

Located in La Veleta, this luxury apartment building is within 2 miles (3 km) of Holistika Art Walk, Hospital de Tulum and Dos Aguas Park. Hunab Lifestyle Center and Cenote Escondido are also within 3 miles (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

6.0

6.6

Cleanliness

6.8

Amenities

9.0

Property conditions & facilities
Rating 10 - Excellent. 1 out of 4 reviews
Rating 8 - Good. 0 out of 4 reviews
Rating 6 - Okay. 2 out of 4 reviews
Rating 4 - Poor. 0 out of 4 reviews
Rating 2 - Terrible. 1 out of 4 reviews

Reviews

Verified

10/10 Excellent

Alvita

Liked: Cleanliness, amenities, property conditions & facilities, communication
The place was clean and convenient, with a washer and dryer. The pool stayed clean, and they were quick to respond to my issue. Overall, it was a great place that was well-maintained.
Stayed 6 nights in Dec 2025
Verified

6/10 Okay

Marina

Disliked: Communication
Beautiful modern decor and clean, with exception of spider webbing in living area spaces and bedrooms.
Stayed 7 nights in Mar 2026
Verified

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
Staff no help couldn’t understand no one did even try… No ice maker in room ironing board washing machine , wash cloth ceilings fan’s didn’t work and power keep going out when you ran the hot water and need better internet… l loved it as a hole though just a few things to improve on …
Stayed 4 nights in Dec 2025
Verified

2/10 Terrible

Melodie

Disliked: Cleanliness, amenities, communication
The staff and the facilities. Condominium dirty when we arrive. Sheets not changed bed unmade stained comforter on the bed, dirty towels in the bathroom, no shower towel to bathe with. No toilet paper. Hot water heater leaked down the hall. No English speaking staff to help. We had no hot water to shower for 6 of the nine days we were there. Nieghbor played loud music from 7 am to midnight. Mostly the completely unhelpful staff was the most disappointing.
Stayed 10 nights in Feb 2026