Aerial view

Reviews of Azulik

4 out of 5
Azulik
Carretera Tulum-Ruinas Km. 5, Zona Hotelera Tulum, Tulum, QROO

Reviews

8.0

Very good

Rating 10 - Excellent. 309 out of 605 reviews" "
Rating 8 - Good. 120 out of 605 reviews" "
Rating 6 - Okay. 67 out of 605 reviews" "
Rating 4 - Poor. 56 out of 605 reviews" "
Rating 2 - Terrible. 53 out of 605 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alejandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the most romantic hotel I have ever been to, It’s so relaxing, Everything is so pretty and it makes you feel connected to the jungle and the sea The only challenging thing was that there Weren’t any lights in the bedroom, which is nice to disconnect and have a different experience, but after two nights with no light it isn’t that much fun. Still, I will go again many times, Highly recommend
Stayed 4 nights in Apr 2024

10/10 Excellent

Bernardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best best experience I ever had me and my husband loved it. We enjoyed the staff there. The food was delicious beautiful nature hotel. If you’re trying to look for something spiritual, relaxing couples, this is the place to go. One thing that we did not like that there is no lights at night, and everything has to be turned on by candles, but other than that it was a perfect experience for us
Stayed 5 nights in Apr 2024
Response from Paulina on 13 Apr 2024
Thank you so much for your glowing review! We're thrilled to hear that you and your husband had such a fantastic experience at our hotel and that you found it to be a perfect retreat for spiritual relaxation.We're delighted that you enjoyed the hospitality of our staff, the delicious food, and the beautiful natural surroundings. Your feedback regarding the lighting is appreciated, and we understand the importance of creating a comfortable environment for our guests. We'll certainly take your comments into consideration as we continue to enhance our amenities.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another memorable experience in the future!

10/10 Excellent

Rita Rodriguez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto mucho el Hotel, pero las sabanas y la manta necesitan estar mas limpias
Stayed 2 nights in Apr 2024
Response from Paulina on 13 Apr 2024
Apreciamos mucho tus comentarios y nos alegra saber que disfrutaste tu estancia en nuestro hotel. Lamentamos mucho que no hayas encontrado las sábanas y la manta tan limpias como esperabas. La limpieza y el confort de nuestros huéspedes son de suma importancia para nosotros, y te aseguramos que tomaremos medidas inmediatas para abordar este asunto con nuestro equipo de limpieza. Esperamos que esta experiencia no te impida volver a visitarnos en el futuro. ¡Gracias por tu retroalimentación y esperamos verte pronto!

10/10 Excellent

Maria Andreina

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Estoy muy feliz de haber tenido el privilegio de conocer este lugar. Lo recomiendo muchísimo, si estás buscando descansar, conectar con la naturaleza, llenarte de buenas energías pero sobre todo conocer un lugar ÚNICO no dudes en quedarte en Azulik. Cada espacio del hotel es una obra de arte, los atardeceres y amaneceres son muy lindos. Los atardeceres, los restaurantes, el club del mezcal TODO es increíblemente mágico! Volvería sin pensarlo ❤️
Stayed 2 nights in Apr 2024
Response from Paulina on 13 Apr 2024
¡Gracias por tus amables palabras! Nos alegra mucho saber que tu estancia en Azulik fue una experiencia mágica y memorable. Nuestro objetivo es brindar un ambiente único y enriquecedor para nuestros huéspedes, donde puedan descansar, conectarse con la naturaleza y llenarse de energías positivas.Es maravilloso escuchar que disfrutaste de cada espacio del hotel, así como de los atardeceres, los amaneceres y las experiencias gastronómicas en nuestros restaurantes y en el club del mezcal. Sería un honor recibirte nuevamente en Azulik en el futuro.¡Esperamos verte pronto para otra experiencia inolvidable!

6/10 Okay

Andrés

Travelled with partner
Liked: Cleanliness, property conditions & facilities
6/10
Stayed 1 night in Apr 2024
Response from Paulina on 15 Apr 2024
Thank you for sharing with us your experience during your stay.

2/10 Terrible

Revina, Toronto

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
We recently stayed at Azulik and unfortunately, it was a thoroughly disappointing experience. From the moment we checked in, it was evident that this hotel falls short in several key areas.Firstly, the cleanliness of the room left much to be desired. We found the rooms beyond dirty and lacking basic. It was clear that the housekeeping standards were subpar.Additionally, the amenities promised on the website were either nonexistent or severely lacking. The Wi-Fi connection was unreliable at best, making it nearly impossible to get any work done. There was not a proper table or chair or any power outlet for people to even be able to charge or have a coffee in the room. There was not even a single coffee machine in the room. Furthermore, the customer service was lackluster. The staff seemed indifferent to guests' needs and were unresponsive to requests for assistance. It was evident that they lacked proper training in hospitality and guest relations. The prices were over the roof for the restaurants and overall food for the quality and portions they were offering. As hotel guests we weren’t even able to enjoy or access any of the beautiful areas of the hotel without being chased by security and stuff making us feel like intruders. Overall, my stay at Azulik was a regrettable experience. I would strongly advise against booking a room here unless significant improvementsi are made in terms of cleanliness, amenities, and customer service.
Stayed 4 nights in Mar 2024
Response from Paulina on 13 Apr 2024
Thank you for sharing your experience with us, although we're truly disheartened to learn of your disappointing stay at Azulik. Please accept our sincerest apologies for falling short of your expectations.We deeply regret that the cleanliness of your room did not meet our usual standards and that you found it lacking in basic amenities. This is certainly not the experience we strive to provide for our guests, and we are investigating this matter with our housekeeping team to ensure immediate improvements.Regarding the amenities and services, we understand the frustration caused by the unreliable Wi-Fi connection and the absence of proper facilities in the room. Your feedback is invaluable as we work to enhance our offerings and guest experience. Rest assured, we are addressing these issues to provide a more comfortable stay for our guests in the future.We're also disappointed to hear about your experience with our customer service. Providing exceptional service is at the core of what we do, and it's concerning to hear that we fell short in this aspect. We will be conducting additional training sessions to ensure that our team members are better equipped to meet the needs of our guests with professionalism and care.We're truly sorry for any inconvenience caused by the pricing and the limitations you encountered in accessing certain areas of the hotel. We appreciate your feedback and will take it into account as we continue to improve our services and offerings.We understand your reluctance to recommend us at this time, but we sincerely hope you will consider giving us another chance to exceed your expectations in the future. Please don't hesitate to reach out to us directly if you would like to discuss your experience further.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience
Stayed 3 nights in Mar 2024
Response from Paulina on 13 Apr 2024
Thank you for sharing your experience with us! We're delighted to hear that you had a good time during your stay.

6/10 Okay

Mallory

Travelled with partner
Disliked: Staff & service, property conditions & facilities
My husband and I stayed for one night just to experience the amenities at Azulik. We did enjoy the unique experience that came with a welcome ritual, the oceanfront view where we slept through the sound of the waves as our lullaby. Few things we disliked was that it wasn’t the most comfortable at times - limited lighting in the room during the evenings, not sound proof so you can hear the squeaking of the wood floors from above you, not much privacy unless you’re lucky to have nobody staying next door, can easily get lost as there are sections where it would be “ staff only” but there were no clear signs indicating that and lastly its very overpriced for what it is so not recommended for those on a tight budget. I’d say stay one night for the experience…
Stayed 1 night in Mar 2024
Response from Paulina on 13 Apr 2024
Thank you for sharing your experience with us after your stay at Azulik. We're thrilled to hear that you enjoyed the unique aspects of your visit, including our welcome ritual and the soothing oceanfront view.We're also grateful for your constructive feedback regarding areas where we can improve. We apologize for any discomfort caused by the limited lighting and lack of soundproofing in the room. Your comments regarding privacy and signage are duly noted, and we will take steps to address these concerns to enhance the overall guest experience.We understand your perspective on pricing and recognize that Azulik may not be suitable for every budget. However, we strive to provide a one-of-a-kind experience that reflects the natural beauty and serenity of our surroundings.

8/10 Good

David, Burlingame

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Pros: The beautiful location, Beach, and Staff members Angel Maria, Bell Hop Jaime, and Bell Hop Alejandro were the reason we had a pleasant stay. Cons: Rooms have a lot of holes all around therefore lots of spiders, mosquitos, and large insects. Candles were not enough we asked for 8 extra candles. Music was blasting too loud at night for a wellness getaway it was too loud. We did not want to go to a party resort we chose this place because peace and quiet. Also, there is no cell service (Understanding that its a jungle) but no wifi so we could not do any work or plan out a trip in the hotel.
Stayed 4 nights in Feb 2024
Response from Paulina on 13 Apr 2024
Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the beautiful location, beach, and the excellent service provided by our staff members Angel Maria, Bell Hop Jaime, and Bell Hop Alejandro. Your kind words mean a lot to us, and we will be sure to pass along your appreciation to them.We also appreciate your constructive feedback regarding the areas where we can improve. We apologize for any inconvenience caused by the presence of insects in your room and the insufficient number of candles provided. Rest assured, we will address these issues promptly to ensure a more comfortable stay for our guests in the future.Additionally, we apologize for the loud music at night, as we understand the importance of providing a peaceful environment for a wellness getaway. We will take measures to ensure that noise levels are kept to a minimum to accommodate guests seeking tranquility.Regarding the lack of cell service and Wi-Fi, we understand the challenges of being in a jungle

6/10 Okay

Blendi

Travelled with partner
Liked: Staff & service, property conditions & facilities
For the price you pay, you not getting luxury. Me has the sky villa. The next night we stayed at La Valise. Same price point, 10x better service & the views are different level
Stayed 1 night in Feb 2024
Response from Paulina on 13 Apr 2024
Dear Blendi,Thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations.Please feel free to reach out to us directly

10/10 Excellent

tan

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Jan 2024

10/10 Excellent

Katarzyna

Stayed 4 nights in Feb 2024
Response from Paulina on 13 Apr 2024
Thank you for sharing your experience with us! We're delighted to hear that you had a good time during your stay.

8/10 Good

Meaghan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This hotel is famous for a reason: it is spectacularly beautiful and truly a unique experience we will never forget. If this is on your bucket list, keep it on your bucket list. You will not be disappointed you went. Pros: - staff all incredible. Well staffed everywhere, and great security. Shout out to Carlos for the impromptu wine cellar tour! - Beach is gorgeous, clean, and pretty private. It’s separate from the main beach so much more quiet and feels very safe. More on beach below. - Exquisite property with each direction you look being more beautiful than the last. - Sunsets are a MUST! So stunning. Improvement suggestions: - add a few standard luxuries to rooms, such as bathrobes, clothing hangers and space to unpack (can be as simple as a few posts to hang dresses and some shelves for clothing) - Unfortunately some service issues we weren’t expecting, including the check in desk not asking if we want to use a credit card for the stay. Missed a cool experience we were looking forward to bc we couldn’t leave the beach without getting our credit card from our room. No option to charge to the room without opening a credit which reception missed upon checkin. - Beach is semi private and should be totally private for this price. Non-Guests kept hanging at our beach which made the space feel less safe to leave belongings while swimming. - Better pillows please. - Housekeeping missed our room for turndown so it was pitch black coming back and we had to call for help.
Stayed 2 nights in Jan 2024

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience, food was outrageous.
Azulik is a beautiful and unique place to stay. The design and construction blew my mind and were so well thought out. The restaurants and roof top patios are a must. Our stay was well worth the high price of the room, but I would only do 2-3 nights max. We missed little comforts which would become bothersome after a few days. No lights and no shower was fun but got old fast. The excessive prices on everything else was beyond ridiculous. The only option for a cup of coffee is the restaurant or room service at $10/cup. A bottle of corona on the beach, also $10. A small margarita, $30. The food in the restaurant, while delicious, seemed to have an extra zero on the end of everything. The experience was amazing but I wouldn’t go back.
Stayed 3 nights in Jan 2024

10/10 Excellent

Geraldine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice restaurants.
Stayed 1 night in Jan 2024

10/10 Excellent

Jiajun

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best experience of jungle tree life but food can be better
Stayed 6 nights in Jan 2024

10/10 Excellent

Bree

Stayed 3 nights in Jan 2024

2/10 Terrible

Lindsay

Stayed 1 night in Jan 2024

10/10 Excellent

Noor, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at Azulik was Dreamy, surrounded by nature and Sea was exactly what I was looking for. Highly recommend doing the spa services. The massage by the ocean was amazing
Stayed 1 night in Jan 2024

8/10 Good

Edgard

Liked: Staff & service, amenities
It was a nice experience but I recommend to be careful with the food or drinks
Stayed 1 night in Jan 2024

10/10 Excellent

Jorge

Stayed 2 nights in Jan 2024

4/10 Poor

JOSEPH, Los Angles

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THE PROPERTY IMAGES ON THE WEBSITE MAKE THE PROPERTY LOOK BRAND NEW BUT ITS RATHER RUN DOWN AND EXPENSIVE ............ SERVICE WAS TERRIBLE. SO DISAPPOINTED FOR OUR 4 DAY STAY...
Stayed 4 nights in Jan 2024

2/10 Terrible

Krystal

Disliked: Cleanliness, property conditions & facilities, room comfort
Overpriced, good for pics
We paid a lot of money to stay here. We went to celebrate our baby moon since the hotel boasted relaxation. The staff was excellent. However, everything is very dark. No lights and lots of stairs to walk up, had to use phone light to see things in room even with the candles. The worst part was that next door there is a hotel/club that blares music all night. It was so loud that we didn’t sleep for two nights. As I mentioned, I was very pregnant during the stay and I expressed my concerns to staff and even though they had an open (upgraded) room, they chose not to offer it to a paying customer and instead left it vacant. Tulum itself was lovely but we will not spend our money here again. I recommend staying elsewhere and just making a reservation or visiting the bar and restaurant. Save your money
Stayed 3 nights in Dec 2023

10/10 Excellent

Survitrius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

ABDUL JALEEL

Stayed 1 night in Dec 2023

2/10 Terrible

Hector

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Unfortunately too much inconvenient construction in front of our room during our entire stay and could not enjoy our room.
Stayed 2 nights in Dec 2023

10/10 Excellent

ABDUL JALEEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay and beautiful. If you plan to visit Tulum must stay at this place.
Stayed 1 night in Dec 2023

2/10 Terrible

Isaac

I’m so disappointed with Expedia 2 days before my trip my sister passed away, en Expedia doesn’t elfp me at all.
Stayed 4 nights in Dec 2023

10/10 Excellent

Stella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Azulik was amazing and more than I expected. I don’t understand how people can review this place badly! When you choose to go there yoo choose a nature environnment so you can’t complain about nature although there was no bugs. I think the incense they burn keep them away. Rooms are not super private but nobody really cares. We had air conditioner and wifi. No bugs inside our room. The staff was friendly. I will come back for sure it was quite the experience. If you want a regular place go to a resort in cancun. Azulik is unique.
Stayed 2 nights in Dec 2023

10/10 Excellent

Zenaida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere is amazing and the hotel itself is beautiful l!
Stayed 4 nights in Sep 2023

10/10 Excellent

Ge, Maplewood

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I liked the views and how the walkway has palm trees on each side. I didnt like how the resort was very expensive and there wasnt a lot of people so the walkways were kind of rough since there wouldnt be lots of people walking over it
Stayed 3 nights in Dec 2023

10/10 Excellent

Ersel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023

8/10 Good

SHRAVAN, Sammamish

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s expensive
Stayed 1 night in Nov 2023

6/10 Okay

Atta

Stayed 2 nights in Nov 2023

10/10 Excellent

Tianyu, Markham

Liked: Cleanliness, property conditions & facilities
They have AC and lighting now. Sea Villa is great.
Stayed 1 night in Oct 2023

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the hotel setting and its unique , rustic architecture. The only negative was lack of electricity at night which caused some issues getting around and finding our way.
Stayed 6 nights in Oct 2023

10/10 Excellent

JULISSA, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite experience! Staff is extremely welcoming and helpful!!
Stayed 3 nights in Oct 2023

4/10 Poor

Neiddy, Wylie

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
We stayed in a jungle villa. I was very excited to stay at this hotel as it’s been on my bucket list for YEARS. Unfortunately it did not live up to what I thought the experience was going to be. The hotel is clean and was currently undergoing maintenance so not all of the waterways were filled. Beyond that the staff working maintenance and security were rude to us on a few occasions questioning if we were even guests due to our young age. We were always referred to as “these chicks/estas chicas” in a condescending tone. It was very unwelcoming. The concierge staff or “angels” were kind but did not really offer any kind of remediation for the way we were treated. I had extremely high hopes but was ultimately very disappointed. We did not eat at the hotel as the menu is fairly eclectic and we had been told the food is not worth the cost. The room was quaint and the bathtub was definitely an experience that left us feeling unclean after 2 nights. Even though this hotel is framed as a picture destination you would feel uncomfortable as staff would stare and make comments as you would attempt to take pictures. They advertise the beach as a private clothing optional beach when in reality there is a public access point to the same beach to locals or other travelers. It did make it uncomfortable as it seemed older men would come to the beach specifically to take videos of women there. For the price you pay I recommend visiting Our Habitas two hotels down for an actual private beach.
Stayed 2 nights in Oct 2023

10/10 Excellent

Valentina, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience from the moment I walk in. The valet, checkin, welcome cocktail, tour to the facilities, cleaning ceremony with a Mayan Shaman, spectacular sunset at the rooftop, lobster and shrimp tacos out of the world… the hosting system based on angels was great … thanks to *Angels Team (Leyda, Areli, Regina y Michel)* the room was great. Super view over the beach and other villas food. Excellent in both restaurants, mexican and sushi. The overall experience was really unique, yoga sessions included, plus other mystical activities through along the day…….. The Architecture is UNIQUE …… all hand crafted customized for each corner of the site. The museum is one in its kind and the visit in the museum outside of the hotel in the jungle was a dream come true…. Peaceful and unique very earthy luxurious ……. Coming back soon.

8/10 Good

Nehemiah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is awesome..but need lighting in the evening for the room..and proper showers
Stayed 2 nights in Oct 2023

8/10 Good

Delio Alejandro, Brooklyn

Liked: Cleanliness, staff & service
Propety is beautiful
Stayed 5 nights in Sep 2023

10/10 Excellent

Cheila, HIALEAH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and view!! Very relaxing and peaceful, we enjoyed it so much
Stayed 3 nights in Aug 2023

6/10 Okay

Santiago

Travelled with partner
Liked: Cleanliness, staff & service
I went to this hotel to celebrate my birthday. The place is paradise when you first get there; however, a lot to improve in specific areas. Tulum is extremely hot, and most areas including the Kin toh restaurant have no ac, part of the experience, yes; however, electric fans at the restaurant are not strong enough to maintain a balanced temperature when dining. Room has AC; however, it stopped working one night when we got to the room. They came and fixed it but it was about 25 minutes with no ac and room was hot. Only one -two plug outlet in the entire room, and it’s far from bed and sink so my wife had to get ready next to the window pluging in the hair straightener and unplugging our phones. Also extremely low light. Two bulbs, a main one in a beautiful hanging lamp, super low light that is not useful, and another purple light that is low more to give ambience lightning, oh and yes many candles, with matches that you can light up which is beautiful but for getting ready is horrible. My wife had to use her phone and a mirror for light to put make up on. Oh also get ready to “go to the bathroom” with a light that barely makes a difference One night it rained and we had water pouring from the ceiling, when we called they sent two ladies with 3 towels so we could put them where the water was pouring… not the best solution but that’s what they did. Concierge service is amazing, there’s these ladies called “angeles” that reply pretty quickly; however, the requests thr

6/10 Okay

Douglas

Stayed 2 nights in Aug 2023

10/10 Excellent

Sabina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When they say this place is not a hotel, but an experience: they mean it! From the moment we arrived our concierge, Christian, was warm, enthusiastic and just what we needed after a long flight. Leda and Adam were also so helpful! The angels team on what’s app was a convenience I never had before, but they really make you feel like you’re renting the entire place. We’d go out and come back each day and we were welcomed home by Christian and it really felt like we had come to stay there for longer than 5 days. The decor, the food, the rooftop are all top tier. Best experience I’ve had to date. Thank you Azulik!
Stayed 4 nights in Aug 2023

2/10 Terrible

Fatemeh

Disliked: Cleanliness, staff & service, property conditions & facilities
There was two coacoroches inside my bed this is so unacceptable Me and my boyfriend had to leave the room and book another hotel at 4 am so disappointed
Stayed 1 night in Aug 2023

2/10 Terrible

Fabrizio

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Management is unresponsive, does not care about customers concerns. The room I was given smelled like rat urine with animal turds in the corner. The day I checked in they were notified, they did nothing. Restaurant was overpriced and a scam, food tasted like it was microwaved.

8/10 Good

Jasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Esmarlyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and restaurants are too pricey. It’s definitely a beautiful place. However, there’s like nothing to do. You can definitely go through the entire hotel in 2 hours. It is unnecessarily expensive for what it offers.
Stayed 1 night in Aug 2023

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023