Exterior
Check availability

Reviews of Holiday Inn Express Hotel & Suites Tullahoma, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Tullahoma, an IHG Hotel
2030 N Jackson Street, Tullahoma, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 329 out of 526 reviews" "
Rating 8 - Good. 128 out of 526 reviews" "
Rating 6 - Okay. 37 out of 526 reviews" "
Rating 4 - Poor. 12 out of 526 reviews" "
Rating 2 - Terrible. 20 out of 526 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anna, Simpsonville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and breakfast is hit and delicious!
Stayed 2 nights in May 2024

4/10 Poor

cassie

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Mandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love coming here! Its always clean, the rooms are nice and staff is nice as well.. We always stay here when we come to vist our son, his wife and our grandbaby!
Stayed 1 night in Apr 2024

6/10 Okay

Mark

Liked: Staff & service
The hotel overall was nice. The bathroom within our room was not quite as nice as it should be. The floors were sticky, the mirror was broken. Some poor patchwork was done. The shower head was leaking badly from the base at the wall. The wallpaper was peeling off pretty severely. When you pay over $230 for a room in a small town, this should not be the issue. Then there was a rowdy crowd in the lobby around midnight (We were first floor) and that when on for a while. Beds and such were good. Overall, it was ok, but not worth the $230 we paid for one night. It’s about a $150 room. Other rooms may be better. I try not to judge an entire hotel by one room.
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Stephanie on 16 Apr 2024
Robert,Thank you for a wonderful review! We are so glad you enjoyed your stay us! Until Next Time,Stephanie K.General Manager

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The walls are very thin and we had to listen to our neighbors each night of our visit. Also, with the active train system, it was annoying to my wife. The eggs were a little cool and we had to wait for the meat entrée twice during our four-day visit. Also, one of the two pump creamers was empty the last two mornings of our stay. The staff was very welcoming, pleasant and conversive. Most enjoyable were Theresa in the breakfast room and what a joy to visit with Frank from maintenance each morning. These two blessed our mornings with a smile and their enjoyable personalities. We plan on returning in April 2025 and will probably stay with you again.
Stayed 4 nights in Mar 2024
Response from Angie on 24 Mar 2024
Jack,Thank you for your feedback. I will let our team know that you enjoyed your stay with us. Hope you have a great day.Thank You,ABurns Operations Manager

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was very friendly
Stayed 2 nights in Mar 2024
Response from Angie on 21 Mar 2024
Mike,Thank you for your review I will let the Team know you enjoyed your stay with us. Have a wonderful day.AngieB Operations Manager

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Original room not ready but switched us to another quickly
Stayed 1 night in Feb 2024
Response from Angie on 24 Mar 2024
Jeffery,Thank you for your feedback. Great to read that you were pleased with your stay. have a great day.Thank you,ABurns Operations Manager

10/10 Excellent

Jennifer

Stayed 2 nights in Feb 2024
Response from Angie on 21 Mar 2024
Jennifer,This is awesome I am very happy to see you had a great stay with us. Hope you have a great day.Thank you,AngieB Operations Manager

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was well located and clean.
Stayed 1 night in Jan 2024

6/10 Okay

Rachel

Travelled with family
Liked: Cleanliness, staff & service
The room was nice and clean. However, the refrigerator doesn't get cold, the vanity lights in the bathroom did not work. There are no vending machines in the hotel and not a lot to choose from at the desk.
Stayed 2 nights in Jan 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Amy

Travelled with family
Disliked: Property conditions & facilities
Trains go by property frequently so it’s a little noisy, not a big deal to us . My only complaints are the heat did not work in our room and the flip bolt locking latch on the inside of the door was totally broken and ripped off.
Stayed 1 night in Jan 2024

8/10 Good

Jean

Stayed 2 nights in Dec 2023

10/10 Excellent

Dee

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

alisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Shanna

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfy beds
Stayed 1 night in Dec 2023
Response from Stephanie on 8 Dec 2023
Thank you for you 5 Star review!

10/10 Excellent

Pauletta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from Stephanie on 8 Dec 2023
WOW!! 10 out 10! Thank you so much!

10/10 Excellent

Harry Pruden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good bed, great breakfast.
Stayed 2 nights in Nov 2023
Response from Stephanie on 30 Nov 2023
Harry Pruden,We are so very pleased to hear you enjoyed breakfast. As for those beds I must agree very comfy! Thank you for taking the time to give us your feedback on your stay. We look forward to seeing you again in the very near future.Sincerely,Stephanie K.General Manager

10/10 Excellent

Osha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy having a quite, clean place to stay while visiting family. Staff cery pleasant.
Stayed 4 nights in Nov 2023
Response from Stephanie on 29 Nov 2023
Osha,Thank you for you lovely and kind words. It always warms our hearts when we read how much a guest enjoyed their stay with us and the staff.Happy Holidays,Stephanie K.General Manager

2/10 Terrible

MEHMET

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Stephanie on 29 Nov 2023
Mehmet,We are sorry to see you did not enjoy your stay. We would love an opportunity in the future to show you we are an amazing hotel that enjoys taking care of our guests.Sincerely,Stephanie K.General Manager

10/10 Excellent

Zandra

Stayed 1 night in Oct 2023
Response from Stephanie on 16 Nov 2023
Zandra,Thank you for the wonderful review!Sincerely,Stephanie KGeneral Manager

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay here. Would recommend to a friend.
Stayed 1 night in Oct 2023
Response from Stephanie on 16 Nov 2023
Devin,Thank you for the wonderful review!Sincerely,Stephanie K.General Manager

8/10 Good

CINDI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Angie on 9 Oct 2023
Thank you Cindi for your feedback. We take your feedback very serious . Happy to read you enjoyed your stay with us. Have a good day.Thank you,AngieB Operations Manager

10/10 Excellent

jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room super comfy bed
Stayed 1 night in Sep 2023

10/10 Excellent

greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel beds ever!
The comfiest hotel bed I’ve been in a long time.. I wanted to take it home.
Stayed 3 nights in Sep 2023

8/10 Good

Neal

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad room. The room we got was right off the lobby. When you ran the shower, there was no barrier and the water ran out into the bathroom, and under the door into the entrance way and down the hall. Total mess and really no way to keep this from happening. Blinds held in place with clothes pins. Not a 149$ room even on its best day Good breakfast and location.
Stayed 1 night in Sep 2023

8/10 Good

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Eric

Stayed 1 night in Aug 2023

2/10 Terrible

Kiara

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter found a bug on her pillow. We reported it and they moved us. Found more bugs on the bedding and floor. So we didn’t stay. They refused to give us a refund. And said that we were going to get billed for Terminix coming out. This was so horrible and very inconsiderate. Just plain horrible and inhuman.
Stayed 2 nights in Aug 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Angie on 9 Oct 2023
Laura,Happy to read you enjoyed your stay with us in Tullahoma. Your feedback was amazing to see. Have a great day.AngieB Operations Manager

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, good breakfast, convenient
Stayed 2 nights in Aug 2023

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There must have been construction going on nearby because every morning you could hear the heavy machinery. I'm sure there is nothing that can be done about that though. Otherwise, very nice.
Stayed 3 nights in Jul 2023

2/10 Terrible

Sandy

Stayed 1 night in Jul 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nice friendly staff, clean rooms and property.
Stayed 2 nights in Jul 2023

10/10 Excellent

Kelly

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Staff was very friendly
Stayed 2 nights in Jun 2023

10/10 Excellent

Kylee

Stayed 1 night in Jul 2023

10/10 Excellent

Debbie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i night stay
Stayed 1 night in Jun 2023

2/10 Terrible

Alisha

Disliked: Staff & service
New hotel looks old
Given the wrong room, no refund for price difference. Bathtub was old & small, visible mildew. This hotel was built pretty recently, but somehow looks older & more worn out than other hotels in the chain.
Stayed 1 night in May 2023
Response from Stephanie on 12 Jun 2023
Alisha,We are so sorry to hear we fell short during your stay. Unfortunately the way you booked we are not allowed to offer discounts or refunds. See these reservations do not actually belong to the hotel they belong to your booking partner. We again apologize for any issues you may have had during your stay.

8/10 Good

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting family
Our room was nice…bed was comfortable, room was clean. The front desk employees were all very pleasant and helpful. The breakfast was very good but my only complaint would be that on one of the mornings, the breakfast area ran out of coffee and hot food items at 7:30am. It took her awhile to replenish. And also, the hotel is right in front of a busy railroad track. You can hear the trains during the night.
Stayed 2 nights in May 2023
Response from Angie on 31 May 2023
Dear Robin,Thank you for your recent stay at the Holiday Inn Express and Suites, and most importantly for completing our survey. We apologize that your stay was not pleasant and that our accommodations and services did not meet your expectations. Therefore, since we, at the Holiday Inn Express and Suites, are committed to our guests’ satisfaction, please let us know if there are any possible ways that we might improve our operations for our guests.We are looking forward to your next visit and wish you the best in your business and personal endeavors. We understand that you have multiple choices while in the area and we appreciate that you chose to stay with us. Thank YouABurns Operations Manager

10/10 Excellent

Scott

Stayed 1 night in May 2023

2/10 Terrible

James

Travelled with partner
I booked a king and got double . Limited parking directions as we tried to go to back of hotel sent us into trashy area.
Stayed 1 night in May 2023
Response from Stephanie on 22 May 2023
James,We are very sorry to hear that you had an issue with the parking lot. We have 3 entrances to the building and we could not put an outlet on the back side of the building due to safety reasons. That is a very dangerous area for an outlet. Otherwise we hope you enjoyed your stay with thing within our control.Sincerely,Stephanie

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities
breakfast bar was a little rough.
Stayed 1 night in May 2023
Response from Angie on 19 May 2023
Dear Mr. On behalf of the Holiday Inn Express and Suite’s, we would like to thank you for your recent stay at our hotel, and most importantly for completing our survey. We highly appreciate your perfect score. Since we, at the Holiday Inn Express and Suite’s, are committed to our guests’ satisfaction, please let us know if there is any possible way that we might improve our accommodations and services for our guests.We are looking forward to your next visit and wish you the best in your business and personal endeavors.We understand that you have multiple choices while in the area and we appreciate that you chose to stay with us. We hope that when your travels bring you back to the area that you will choose to stay with us again.Sincerely,ABurns Operations Manager

10/10 Excellent

Mareka

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Angie on 19 May 2023
Mareka,On behalf of the Holiday Inn Express and Suite’s, we would like to thank you for your recent stay at our hotel, and most importantly for completing our survey. We highly appreciate your perfect score. Since we, at the Holiday Inn Express and Suite’s, are committed to our guests’ satisfaction, please let us know if there is any possible way that we might improve our accommodations and services for our guests.We are looking forward to your next visit and wish you the best in your business and personal endeavors.TWe understand that you have multiple choices while in the area and we appreciate that you chose to stay with us. We hope that when your travels bring you back to the area that you will choose to stay with us again.Thank you kindly,ABurns Operations Manager

10/10 Excellent

Clarence

Stayed 1 night in May 2023
Response from Angie on 19 May 2023
Dear Mr. Clarence,On behalf of the Holiday Inn Express and Suite’s, we would like to thank you for your recent stay at our hotel, and most importantly for completing our survey. We highly appreciate your perfect score. Since we, at the Holiday Inn Express and Suite’s, are committed to our guests’ satisfaction, please let us know if there is any possible way that we might improve our accommodations and services for our guests.We are looking forward to your next visit and wish you the best in your business and personal endeavors.We understand that you have multiple choices while in the area and we appreciate that you chose to stay with us. We hope that when your travels bring you back to the area that you will choose to stay with us again.Thank you ABurns Operations Manager

8/10 Good

William

Stayed 1 night in May 2023
Response from Stephanie on 25 May 2023
William,Thank you for taking the time to submit a review.Sincerely,Stephanie KGeneral Manager

6/10 Okay

ALBERT, Manteca

Travelled with family
Disliked: Staff & service, amenities
Swim what is very cold they said it was heat it. The bathroom door would not close.
Stayed 1 night in May 2023
Response from Angie on 19 May 2023
Albert,Thank you for your recent stay at the Holiday Inn Express In Tullahoma . We take all of our guest complaints very serious please except my apologies for the issues that you had while you were staying with us. We hope you will give us another chance by staying with us again to see that we have addressed your issues with are staff and corrected these issues. Thank you,ABurns Operations Manager

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Stephanie on 4 May 2023
Michael,We are pleased you enjoyed your stay with us! We look forward to seeing you on your next trip through Tullahoma.Safe Travels!