Search Hotels Near Tropical Bungee, San José

"The room we paid for was not the room we received. When I questioned this with the staff, they said there is nothing they can about it and said all the other rooms were booked. The room I paid was supposed to have a King size bed, fridge, and fan. The one I received had a double bed and no fan or fridge. The pool was not in service and it was empty. Parking was very stressful as there is a steep slope and minimal space to maneuver. The only good thing about the stay was the view and breakfast was delicious. This still doesn't make up for us being given the wrong room."

"Lugar muy lindo y tranquilo, la pasamos muy bien"

"Hermoso lugar"

"Our first night was ok. The AC unit didn't work very well but it stayed cool enough to sleep. The 2nd night however was not good. The AC unit stopped working all together. Went down to reception and they brought up a small air cooler but it wasn't working either and the maintenance guy said he was going to tell his boss what was going on and would be back. After 30 min he never returned. I went down and talked to security and the security guy told me that the maintenance guy had told him if I come looking for him to let him know that he had done all he could that we just needed to report it in the morning. That didn't help that night when the room was. 86°. Fahrenheit and no AC. What really set me off was the guy saying he was going to talk to his boss and would be back and then just leaving because it was time for him to leave and not even bothering to come back to tell us anything just left us sitting there. That's unacceptable."

"The property was clean and well kept. Breakfast was delicious. Staff was friendly. If you are looking for a quiet place to stay this is not it. It is located on a busy road with extremely loud traffic all day and night. Ear plugs were provided but were useless. I'm happy thay my stay was limited to one night as I require quiet enjoyment in my lodgings. Parking was also tricky and the rivers and gardens mentioned in other reviews were non existent. This property is 2 hours away from San Jose Airport so not close."

"Breakfast was great! Hospitality was absolutely top notch. The pool is very clean, the water is colder than expected. Having no A/C is a change, but the area is not as warm as la fortuna. Great place in the middle of everything. "

"Cindy, the owner, was an excellent host. Very proactively engaged in our experience from the day we booked. The bungalows look into the forest and dining pavilion were new, modern, and well equipped. Cindy is also the chef, and serves and excellent breakfast and dinner. She also arranged activities for us, which was fabulous. The beds were comfortable and large, with an outside deck. The location is remote (which is the point of booking - for that tree canopy experience) and windy drive, so stock up on your own essentials! Thank you Cindy!"

"Great place "

"I was not aloud in and had no response would love a refund "