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"The Junior Suite and balcony were very spacious and comfortable. However, the breakfast selection was exactly the same every day, and the cocktail offerings were limited and often seemed watered down. The Privilege check-in experience was disappointing, as it consisted of only a small desk located next to the main reception rather than a dedicated area. There was also no exclusive pool area for Privilege guests, with only one dedicated restaurant available. Additionally, we were never...

"Terrible - they have overbooked and we were turned away late at night. However the reception staff were helpful although the alternative they found us was the worst place I’ve ever stayed and they did not pay the taxi fare which they said they would "

"Very nice breakfast and a clean room. Staff was helpful and on duty at all hours."

"Located close to the airport, a lovely hotel with pool access, a food bar and immensely helpful friendly staff 🤗"

"lavori fuori dalla camera vista ostruita e rumore nessuna segnalazione in merito"

"Fantastic resort due to having 4 pools and direct beach access to 3 swimming lagoons with white sand beach , good food choices , now 20 years old tho. Mini golf course was nearly unplayable due to leaves and stones . Having 4 pools is brilliant , love the large saltwater one. Wok and Zen menu is too limited . Plenty of things too do. Just needs a refurb to bring it back to true 5 star status ."

"Spacious and clean room, friendly staff, lovely food and fun every day."

"Lovely peaceful stay. A lovely large room near to the pool. Very friendly helpful staff, especially the lady on Reception who spent a long time finding me a book to read in English and suggested many local areas of interest for us to visit. "

"L'hotel est partagé sur 2 sites coupés par le parking. La partie "adults only" n'est donc pas en bordure immédiate de la plage. Tout est fait pour que l'on se sente bien... Sauf que notre chambre etait en bordure directe de la route (séparée par une simple paillasse verticale) et donc environnement bruyant (bus, voitures, motos, sans oublier les pietons). Sauf que les personnes logées dans les chambres situées derrière la notre devaient emprunter un chemin longeant notre terrasse et donc...

"The foam party was fun :-)"

"What a great hotel - charming, comfortable and lovely decor; friendly professional staff; great location as removed from town so very peaceful but can get to town easily; great pool area with plentiful sun beds - no waiting for sun beds; adults only so very quiet; affordable prices for a five star. Free upgrade. Definitely coming back! Highly recommend "

"Slechte kamers die dringend gerenoveerd moeten worden, barsten in de muur, kierende, rottende deuren, geen afzuiging op badkamer, felle ledverlichting; looppaden en tuinen idem; overal ongezellig fel wit led verlichting; personeel erg vriendelijk en behulpzaam; ontbijt en buffetten zeer uitgebreid en smaakvol; animatie was prima."

"Perfect hotel, have no bad things to say, foods amazing, drinks are great and overall the customer experience was good, as I flew to Fortaventura to another hotel at first, but I didn’t like it so last minute I went in the hotel, and booked it on the day, got in a room within an hour."

"Enjoyable stay, staff not as friendly as some places I've visited. Entertainment staff very good. Pools very nice, rooms very nice, good selection of food and drink"