Search Hotels in Torrecilla Alta, San Juan

"Staff was very good. Beach view was very nice."

"The property itself is absolutely gorgeous. The views are stunning, the pools are gorgeous and the beach is amazing. The employees working on the beach provided wonderful customer service, and the bellmen were fantastic—they gave us several great recommendations for places to enjoy while visiting Puerto Rico. The ice cream shops were also good. The one closest to the coffee shop lacked personality, but the guys at the one next to the restaurant were top-notch. Unfortunately, the rooms are very outdated. The pictures on the walls looked old and stained, and there was a mildew smell in the sheets. I had to ask for the sheets to be changed for a week because of the smell. It also seemed like there may be a lack of training for housekeeping. The sheets were put on upside down, and when you got into the bed the entire sheet would fall to the floor. The washcloths and towels were also disappointing—they looked dirty, not crisp white, and felt rough like sandpaper. The steak restaurant was terrible. The property service was young staffed who seemed to lack proper customer service training. Another big disappointment was that many things at the resort were closed due to low occupancy. That really isn’t fair to guests who paid their money expecting to enjoy the full resort experience. One additional suggestion: the resort should consider removing the cheap cloth shower curtains and replacing them with glass doors. Would I visit again? Maybe—if some of these issues were addressed."

"It was a beautiful hotel with "

"1-star stay at Costa Bahia Hotel Paseo Caribe — unprofessional staff, dirty room, and mold everywhere. Checked in (or tried to) after a day out on the island. I know 4 pm is check-in—I arrived at 10 am expecting to drop bags, came back at 4:15 and was told the room still wasn’t ready. It wasn’t actually ready until 5:15. So we lost the first hour of our evening. Front desk is on the second floor, four people working (two women, two men) and all of them were goofing off behind the desk—throwing a pen around, joking, totally unprofessional. When I asked about a late checkout, I got attitude; the same staffer told me to “check back in the morning.” Next morning we called to request a late checkout and were told it was unavailable. At checkout, a couple trying to check in at 11 am were being offered early check-in for $75—so they’ll charge for early access but won’t extend a courtesy late checkout. Room condition was worse: • Outdated carpet and a persistent moldy smell. • Main orange couch was stained and not fit to sit on; floors were dirty with visible stains. • Bathroom had mold around the tub. Water pressure and hot water were the only positives. • Bed was the worst: the thin blanket had green mold on it (we didn’t notice until the next day). Pillow had a streak of blood. • Balcony door was off its track and a pain to open; view of the bay was nice but not worth the hassle. • All night there was an annoying beep from a utility closet in the hallway—sounded like a dying s"

"no we did not have a beach view, we did enjoy the pool"

"Too much street noise. There were guests having domestic fights in the halls late at night. "

"View was great"

"This Hotel was super comfortable. The staff are all friendly. As soon as you walk in, there's the most beautiful smell. You instantly feel calm and relaxed. Will definitely be visiting again!"

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