"My husband and I stayed here for 3 nights and had a wonderful time. We stayed in a room with an ocean view and it was just wonderful. We used our balcony in the morning, late afternoon and every evening. It was perfect.
Staff were friendly and helpful, however the lines were usually long to talk to someone at the front desk.
The location was perfect. Very close to the train station and so many shops, restaurants and pubs. We would definitely come back to Santa Susanna and stay here again!"
"There is a parking lot directly opposite the hotel, although it is a bit expensive.
The hotel is just a 5-minute walk from the train station.
The outdoor areas are beautiful, with several lovely swimming pools. However, it was already difficult to find a sun lounger by the pool in June. Many guests seemed to reserve loungers by leaving their towels on them. I spent the whole morning by the pool and noticed several loungers with towels that remained unoccupied the entire time. I can only imagine how busy it must be during the peak summer season.
The rooms were beautiful, and there was a great variety of entertainment and activities.
Overall, I was very satisfied with my stay. My only disappointment was how crowded the pool area and the breakfast buffet were, with queues forming at breakfast. For a five-star hotel, this was a bit of a drawback."
"Communication with the staff prior to arrival was seamless and e-mail/text/phone response times were spot on. Check-in/check-out went very smooth and the reception staff were very professional and friendly. We arrived by car, so keep in mind on-site parking is limited and costs 12 Euro per day/night. The room was terrific; very clean, well-stocked with amenities, functional, comfortable, and spacious. Even had a balcony with an excellent view of the water and outlying rocks. There are a few restaurants on site. One is open for buffet breakfast (18 Euro per person), the other for evening dining, and yet another for tapas and such. All were very convenient especially if you stayed on site for the whole time. The pool is a good size, clean, and kept cool. The beach is just below with plenty of room to stretch out...even has a bar! Only complaint was some of the wait staff at the breakfast buffet and tapas restaurant. As for the buffet, no one came by to clear dishes off the table...not until people left. As for the tapas restaurant, some of the staff were extremely slow in taking orders and some with attitude. On a special note, I would like to thank one of the female receptionists, who unfortunately do not recall her name, but was very understanding concerning a medical issue with one of our family members. I would also like to thank one of the staff at the evening dining restaurant who came to the aid of our son who was stung by a sea urchin...separate medical issue."
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If you'd like to discover the sights of Tordera, be sure to visit Castell Medieval Comte de Valltordera. It's a winner with locals and tourists alike.