Bungalows, palapa roofs, food, gardens, pool, view of the Mayan observatory, sunshine, warmth. What’s not to like.
Eugenia
เข้าพัก 1 คืน, กุมภาพันธ์ 2022
การตอบกลับจาก Martha วันที่ 11 ก.พ. 2022
We are delighted to learn you liked the facilities of The Lodge at Chichen Itza. We all thank you for staying at our resort. May you have a pleasant journey back home!
This is the only place to stay for a visit to Chichen Itza. They have a five minute shuttle to the archaeological site and will even sell you a ticket before you go so you don’t have to wait in line. Plus it’s a really nice Hacienda style hotel
James
เข้าพัก 1 คืน, กุมภาพันธ์ 2022
การตอบกลับจาก Martha วันที่ 17 ก.พ. 2022
Thank you. We appreciate your review and look forward to having the honor to welcome you again on a future trip to The Yucatan. Until then, safe travels!
El hotel nos sorprendió muchísimo. Espacioso, tranquilo. Todo su personal super cordial y atentos a ayudarnos en todo lo que necesitamos durante los días que estuvimos con ellos. Muy recomendado para descansar, relajar y conocer las extraordinarias bellezas de la zona de Chichen Itza
Maria
เข้าพัก 2 คืน, ธันวาคม 2021
การตอบกลับจาก Martha วันที่ 4 ม.ค. 2022
Muchas gracias por su visita.
The Lodge at Chichen Itzá sin duda es el sitio ideal para descansar y disfrutar de la naturaleza. Nos complace saber que disfrutó su estancia con nosotros.
Esperamos tener el placer de ser nuevamente sus anfitriones en otra ocasión.
¡Feliz viaje!
8/10 ดี
Edward, Northampton
เดินทางกับครอบครัว
2 ม.ค. 2022
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
It's a beautiful place and we enjoyed our stay. For the price, it would be nice to have better amenities in the rooms, and overall the service was very friendly but oddly sparse. That said, we'd recommend it.
Edward
เข้าพัก 2 คืน, ธันวาคม 2021
การตอบกลับจาก Martha วันที่ 4 ม.ค. 2022
Thank you for your visit and feedback.
Objective comments from our visitors are always welcome; they make us improve our service.
We hope to have the honor to host you again.
Safe travels!
Eco resort next to Chichén itza. Best place to stay in town. Not much else around.
Fabian
เข้าพัก 2 คืน, ธันวาคม 2021
การตอบกลับจาก Martha วันที่ 4 ม.ค. 2022
Thanks for staying at The Lodge at Chichen Itza. Colonial towns, cenotes, charming villages, and other archaeological sites not too far from the hotel await to be visited, so should you decide to come back, do not hesitate to immerse into The Yucatan. We will be more than happy to assist you in organizing new adventures. So long!
There is no internet or TV in the rooms and this is told to you at check in with no sympathy or empathy.
Alfonso and Alex in the restaurant were amazing, and so was Sergio the bellman. Nice place to stay when you visit Chichen Itza but be prepared to DISCONNECT.
The staff have daily meetings in the middle of the reception area, which is awkward for guests. They should find another place...
SHANNON
เข้าพัก 1 คืน, ธันวาคม 2021
การตอบกลับจาก Martha วันที่ 16 ธ.ค. 2021
Thank you for your visit and feedback, which of course will be shared with the management. All objective comments from our clients are valuable to us, they make us improve our service. Safe travels!
The Lodge was an absolute find! We found the staff very friendly, the restaurant very good, and the room very clean. The property was gorgeous. We could tell the hotel was just reopening post Covid, but we were so pleased we extended 2 nights. You can see parts of Chichen Itza from the lobby. We would come back
ผู้เข้าพักจริง
เข้าพัก 2 คืน, ตุลาคม 2021
การตอบกลับจาก Martha วันที่ 19 พ.ย. 2021
Thank you! Welcoming visitors to our Lodge is a great honor to us. Your review certainly made us feel not only happy but committed to walking the extra mile every single day on behalf of our customers' satisfaction. Safe travels!
8/10 ดี
Sofia
11 ต.ค. 2021
ชื่นชอบ: พนักงานและบริการ
Staff was great hotel was in decline, could be Covid.
If you want to disconnect and be treated like the royalty that has stayed here, this is the place for you.
ผู้เข้าพักจริง
เข้าพัก 3 คืน, สิงหาคม 2021
การตอบกลับจาก Martha วันที่ 17 ส.ค. 2021
Thank you! Welcoming visitors to our Lodge is a great honor to us.
Your review certainly made us feel not only happy but committed to walking the extra mile on behalf of our customers' satisfaction every single day.
We will be pleased to be your hosts again in the future. Until then, safe travels!
Un cadre sublime pour des prestations haut de gamme. L'accueil était parfait, tout comme le service tout au long du séjour. Seule la restauration n'était pas au niveau, même si cela restait correct. En résumé, un excellent séjour aux portes de chtchen Itzá (l'entrée privée est cependant fermée). À recommander sans hésiter.
Sébastien
เข้าพัก 1 คืน, สิงหาคม 2021
การตอบกลับจาก Martha วันที่ 20 ก.ย. 2021
Thank you for your visit. We appreciate your feedback. Objective comments from our visitors are always welcome; they make us improve our service. We hope to have the honor to host you again. Safe travels!
This is an amazing property located in the jungle, right next to Chichen Itza. We stayed in a traditional bungalow. The property is beautiful and well maintained, the room was clean & the staff was friendly & accommodating. Property is gated so also felt safe. Only con is that you can only acces the WiFi in the main lodge (not a problem for me, but the kids were bummed about it). I hired a private guide for Chichen Itza through the hotel and he was very good. I would highly recommend staying here!
ผู้เข้าพักจริง
เข้าพัก 1 คืน, สิงหาคม 2021
การตอบกลับจาก Martha วันที่ 4 ส.ค. 2021
Welcoming visitors to our Lodge is a great honor to us and, besides, receiving extraordinary comments for our job, it's priceless. Your review made us feel happy and committed to continue doing our best to satisfy our customers.
Thank you for your visit. We will be pleased to be your hosts again in the future.
** A must on your vacation list **
I have no words to thanks the beautiful staff at the lodge Chichen Itza. I arrived late and they were waiting for us. They even called us to ensure everything was ok! My family enjoyed every sigle day. This paradise is a place where you go disconnect and reset as a person. My two teens girls and my 5 year old boy had a hard 1st day since wifi is limited but im glad for it because it brought us together as a family. The ruins are the most beautifully thing I've seen (after my wife).
But this review is to thanks the beautiful staff. From the front desk to the restaurant to the house keeping personnel. Joaquin thank you for your courteous attention, you made us feel like family. Alex and Francisco two gentlemen at the restaurant always there, day and night working with a smile. Luis and Salomon made a smood check in and check out and answer any question we had. Valerio the bartender always had the beer cold and a good conversation. Genoveva put her gentle touch every day she cleaned our room, always with a smile. Segio and Juan muchas gracias!
The hotel opened up about 5 months ago due to covid and its been maintained in spectacularly! My message to all the travelers is to please treat the staff as you would like to be treated. The day we left they all said bye to my family and wished us safe travels. To my Mexican people I humbly ask that you guys take care of our people as they are a national treasure!!!
ผู้เข้าพักจริง
เข้าพัก 5 คืน, มิถุนายน 2021
การตอบกลับจาก Martha วันที่ 29 มิ.ย. 2021
We appreciate you booked at our Lodge for your stay in the Chichén Itzá area. On behalf of Joaquin, Alex, Francisco, Luis, Salomon, Valerio, Genoveva, Sergio, Juan, and all of the collaborators at the hotel, THANK YOU! The team will be thrilled and motivated to continue providing the best of services.
We are happy and proud to learn we fulfilled your expectations. At The Lodge at Chichén Itzá, we care about our guests' wellbeing and strive to make their holiday an unforgettable experience.
We look forward to having the honor to be your host again. Until then, safe travels!
The property is stunning - historical construction with a beautiful setting in the middle of the jungle! The staff was great - very accommodating and did their best to make us comfortable. The property itself was on the upswing - I imagine it was closed for some time due to COVID. The pools were beautiful and the bungalows were clean. The meals and drinks were very reasonably priced and delicious.
ผู้เข้าพักจริง
เข้าพัก 4 คืน, มิถุนายน 2021
การตอบกลับจาก Martha วันที่ 28 มิ.ย. 2021
Thanks for visiting Chichen Itza through the beauty, peace and quiet of our resort. We all look forward to having the honor of being your hosts again. Until then, safe travels !
I enjoyed this property. Bungalows in the jungle. Lots of animal nooses. Even frogs on the pathway. Very empty due to pandemic. They drove us to Chichen Itza and back as the private entrance is closed due to pandemic right now. Restaurant was good and fast too. They have their own tours and guides to Chichen Itza also which is nice. Room was spacious and nice. Beds comfy and cozy. Hammock on the porch was fun.
ผู้เข้าพักจริง
เข้าพัก 2 คืน, มิถุนายน 2021
การตอบกลับจาก Martha วันที่ 14 มิ.ย. 2021
Wow, thank you for your very kind review!
We are pleased that you enjoyed your stay at our resort and hope to have the honor to be your hosts again. Next time (Chichén Itzá worths a second visit) you may consider exploring the plenty of interesting places in the surroundings. Until then, safe travels!
The hotel was great, the staff were friendly and helpful, and the grounds and setting are unmatched. We’ve stayed here six times and it never ceases to amaze me.
Jorge
เข้าพัก 1 คืน, มิถุนายน 2021
การตอบกลับจาก Martha วันที่ 14 มิ.ย. 2021
We all appreciate your preference and very nice review.
Learning that you've been six times at our property makes us feel honored and more committed to continuously improving our service.
El lugar es único a pie de las ruinas. Increíble las actividades que puedes hacer cerca y el hotel te organiza todo. No es un plan barato pero cada experiencia lo vale.
ผู้เข้าพักจริง
เข้าพัก 5 คืน, มีนาคม 2021
การตอบกลับจาก Martha วันที่ 5 เม.ย. 2021
Gracias por su visita. Ciertamente la ubicación privilegiada del hotel permite a los huéspedes visitar muchos sitios de interés y atractivos turísticos cercanos. Nos alegra que haya disfrutado su estancia con nosotros. ¡Feliz viaje!
Very enjoyable stay. The park has some really amazing plants and the birds are wild. Hotel was closed for a while during COVID, but is coming back to life nicely.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, มีนาคม 2021
การตอบกลับจาก Martha วันที่ 1 เม.ย. 2021
Thanks for your fantastic comments on your experience while at our resort. We all look forward to having the honor of being your hosts again, until then, safe travels !
8/10 ดี
Ron, Valparaiso, IN
เดินทางกับคู่รัก
17 มี.ค. 2020
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Nice setting, staying in bungalow much better experience than hotel. Nice to have the private entrance into Chichen Itza from the Lodge, main entrance is a nightmare. Bad point, the pools are FREEZING! They’re in a wooded setting and they are in the shade. You got to turn up the heat a little, come on.
Ron
เข้าพัก 1 คืน, มีนาคม 2020
การตอบกลับจาก Martha วันที่ 18 มี.ค. 2020
Thank you for your visit and for sharing your review on your experience at our resort. Safe travels !
This is a very unique property directly adjacent to the archealogical excavation at Chichen Itza. The service was excellent. We highly recommend going on the 5:00 to 8:00 am guided sunrise tour.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, กุมภาพันธ์ 2020
การตอบกลับจาก Martha วันที่ 24 ก.พ. 2020
Thank you for your visit. We appreciate your feedback !
Great to have a place with an entrance to the site without having to fight the throngs ot tour groups.
Very pleasant place to stay - when staying at the cabins, it would be helpful if the sign-posting was a bit better organized - in the evenings we managed to stray when returning (although it's a pleasant walk through the gardens).
Richard
เข้าพัก 2 คืน, กุมภาพันธ์ 2020
การตอบกลับจาก Martha วันที่ 21 ก.พ. 2020
Thank you for your visit and for sharing your comments while at our resort. Safe travels!
This historic property is immediately adjacent to Chichen Itza itself making it the go-to lodging in the area. They have special arrangements with the park so we were able to see the sunrise over the ruins. The grounds are lovely; the rooms tastefully decorated. Downsides: the restaurant fare is mediocre except for the midday buffet which is extensive and tasty. The bed in the bungalow was VERY soft (like sleeping in pudding) and directly under the air conditioner's flow. The bathroom floor is treacherous when wet.
ผู้เข้าพักจริง
เข้าพัก 2 คืน, มกราคม 2020
การตอบกลับจาก Martha วันที่ 17 ม.ค. 2020
We are pleased to learn that you enjoyed your stay at our resort. Thank you for your visit !
It was incredible. You’re basically staying inside Chichén Itzá. The service was the best we had in all of Mexico. Incredible place. We can’t wait to come back!
ผู้เข้าพักจริง
เข้าพัก 1 คืน, ธันวาคม 2019
การตอบกลับจาก Martha วันที่ 23 ธ.ค. 2019
Thank you for your fine review. We are pleased to learn you enjoyed your stay at our property and look forward to have the opportunity to be your hosts again.
The setting is very authentic and practically magical. Pools are very cold but I’m sure that feels amazing when the weather is warmer. Front desk service was wonderful. Being able to enter Chichen Itza for the sunrise was very worth it but our tour guide was probably not one of the best. Focused more on pictures then history but some people would probably prefer that. You feel like your surrounded by the jungle but didn’t see any evidence of our close proximity in our room-which was gorgeous by the way.
Shauna
เข้าพัก 2 คืน, พฤศจิกายน 2019
การตอบกลับจาก Martha วันที่ 19 พ.ย. 2019
Thank You ! Your wonderful review drives our efforts and those of our collaborators to continue to offer unique experiences in the heart of the magnificent temples at Chichen Itzá.
4/10 แย่
Umberto, New York
เดินทางกับคู่รัก
7 พ.ย. 2019
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
The room and especially the bathroom were outdated. The water coming from the pipes in the bathroom smelled rotten.
Towels and carpets were f very poor quality. The rook was full of insects.
Overall a really bad experience. I strongly suggest to avoid.
The gardens were beautiful but nothing else.
Umberto
เข้าพัก 1 คืน, พฤศจิกายน 2019
การตอบกลับจาก Martha วันที่ 21 พ.ย. 2019
We are sorry we did not meet your expectations. Thank you for your visit.
Amazing hotel!
The service quality was superb.
The early morning visit to The ruins is the way to go. Cost of the visit is only cash and 80$ per person but worth it.
The pools are AMAZING AND THE BREAKFAST WIR other level of goooood
ผู้เข้าพักจริง
เข้าพัก 2 คืน, กันยายน 2019
การตอบกลับจาก Martha วันที่ 27 ก.ย. 2019
What a wonderful review ! We are pleased to learn that you enjoyed your stay at our property and took advange of the early sunrise tour to Chichén Itzá; you are right "that is the way to go". Thank you for your visit.
Beautiful property and friendly service. Our bungalow was amazing. Above expectations.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, กันยายน 2019
การตอบกลับจาก Fernando วันที่ 14 ก.ย. 2019
Thanks for your visit and your very nice comments.
Come back with more time to enjoy the Magic of the many wonders that surround us !
We all look forward to having the honor of being your hosts again.
Hasta la vista !