"I have a 3-5 on service. All the staff that I interacted with were very helpful and professional. However, the housekeeping was not good. I was only there for 2 days. On the first day, my room was not cleaned, despite housekeeping being right outside the room when I left for the day. On the second day, the room was cleaned but the amenities (tea, coffee, etc.) were not replenished. Clearly no quality checks by the housekeeping management."
"The Kings Head is a nice quaint hotel/ pub in Masham. However there were a few issues with the property.
There were a few cobwebs in our room and I don’t think that is acceptable, especially in a family room or any other tbh.
However, the thing that irked me the most was that when we arrived at the hotel we were advised that we could only go for dinner at 8pm as 7 and 7.30 were full. This was ok for us but when we arrived at the restaurant at 8pm we stood for some time and were ignored. When...
"On arrival could have done with better signage as to where to park as we ended up parking at Forbidden Corner. Also not easy to find Reception and when we did find there was no-one there for 10 mins. Room nice, dressing gown and slippers nice touch. Had evening meal in the bar which was ok and staff were attentive. Meals on the Sunday finished at 5 and bar closed which was inconvenient. We were informed no staff on site again until Wed. We couldn’t boil kettle Mon morning as electric went off...