The property is very well appointed and everything is kept very clean and in good condition. The downside is that the room we had very noisy plumbing running through it and the noise from the room above was intrusive.
Brian
เข้าพัก 6 คืน, เมษายน 2024
การตอบกลับจาก Quality Manager วันที่ 6 พ.ค. 2024
Dear Brian,Thank you for your opinion!It is a pleasure knowing that your stay was a pleasant one. We are truly sorry to read that the room has not lived up to your expectations, because it was noisy.We hope to see you back soon!Kind regards, Quality Manager
Have been going to the Jardine Tropical for 10 years. Feels like being home. Main problem is the tiling area around the pool is in dire need of repairs. Children running around in bare feet worries me, otherwise perfect
Susan
เข้าพัก 8 คืน, เมษายน 2024
การตอบกลับจาก Quality Manager วันที่ 6 พ.ค. 2024
Sear Susan,We thank you, first of all, for your loyalty and for once again choosing Dreams Jardin Tropical as your holiday destination in the south of Tenerife. It is always a pleasure for us to read the opinions of repeat customers on Expedia as they help us to continue in the good line of work.We will forward your feedback to our maintenance Department.We cannot wait to welcome you again to our DREAMS Jardin Tropical.Sunny regards, Quality Manager
Sehr geehrter Herr Thomas,Vielen Dank, dass Sie Ihre wunderbare Meinung zu unserem Dreams Jardin Tropical auf Expedia geteilt haben.Es ist eine wahre Freude, all die netten Worte zu lesen, die Sie der Aufmerksamkeit unseres Teams widmen, und zu wissen, dass Sie Ihren Aufenthalt vom ersten Moment an genossen haben.Wir hoffen, dass dies der erste von vielen Besuchen für Sie in unserem Dreams Jardin Tropical war und dass wir die Gelegenheit haben werden, Sie bald wieder begrüßen zu dürfen.Mit freundlichen Grüßen,Qualitätsmanager
We always stay here when we come to Tenerife. Beautiful hotel with happy, attentive staff. Such a lovely relaxing time here with lots of special extra touches.
Thank you very much for the excellent evaluation, Andrew.We hope to see you again soon.Kind regards,Quality manager
6/10 พอใช้
gerd
6 เม.ย. 2024
gerd
เข้าพัก 6 คืน, มีนาคม 2024
การตอบกลับจาก Quality Manager วันที่ 8 เม.ย. 2024
Wir möchten uns zunächst bei Ihnen für die Zeit bedanken, die Sie sich genommen haben, um Ihre Erfahrungen mit uns zu teilen, sowie dafür, dass Sie das DREAMS Jardin Tropical für Ihren Urlaub ausgewählt haben.Wir bedauern, dass Ihr Aufenthalt in unserem Resort nicht Ihren Erwartungen entsprach, da wir immer unser Bestes tun, um unseren Gästen ein einzigartiges Erlebnis zu bieten, und es tut uns leid, dass wir in Ihrem Fall mit diesem Vorschlag nicht erfolgreich waren.Wir hoffen, Sie geben uns in der Zukunft eine neue Gelegenheit Ihnen den wahren Wert unseres Hotels zu zeigen.Mit freundlichen Grüßen,Qualitäts Manager
Thank you for choosing the DREAMS Jardin Tropical as your holiday’s destination!It is a pleasure knowing that your stay was an excellent and relaxing one. We will deliver all your constructive comments to the rest of departments with no hesitation.We hope to see you back again soon!
Beste Johannes,Bedankt voor het kiezen van DREAMS Jardin Tropical voor uw vakantie in Tenerife en voor het nemen van de tijd om uw ervaring te beoordelen.Het spijt ons te vernemen dat uw ervaring in het resort niet volledig aan uw verwachtingen heeft voldaan.Nogmaals bedankt voor uw beoordeling. Met vriendelijke groeten,Quality Manager
Thank you for your opinion! Your kind words are a real motivation for us, and your feedback also helps us improving. They will be delivered to the rest of departments and staff of the Hotel with no hesitation.We would be very happy to welcome you back soon! Kind regards, Quality Manager
Sehr schöne Anlage, tolles Frühstücksbüfett, große Auswahl am Abend, gut organisiertes Personal, saubere Anlage
Volker
เข้าพัก 8 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Quality manager วันที่ 4 มี.ค. 2024
Sehr geehrter Volker,Vielen Dank, dass Sie Ihre wunderbare Meinung zu unserem Dreams Jardin Tropical auf Expedia geteilt haben.Es ist eine wahre Freude, all die netten Worte zu lesen, die Sie der Aufmerksamkeit unseres Teams widmen, und zu wissen, dass Sie Ihren Aufenthalt vom ersten Moment an genossen haben.Wir hoffen, dass dies der erste von vielen Besuchen für Sie in unserem Dreams Jardin Tropical war und dass wir die Gelegenheit haben werden, Sie bald wieder begrüßen zu dürfen.Mit freundlichen Grüßen, Qualitätsmanager
Vielen Dank, dass Sie sich für das DREAMS Jardin Tropical für Ihren Urlaub auf Teneriffa entschieden haben und dass Sie sich die Zeit genommen haben, die hervorragende Bewertung über Expedia zu teilen.Wir freuen uns, dass Sie einen angenehmen Aufenthalt bei uns genossen haben, denn die Zufriedenheit unserer Gäste ist unser wichtigstes Ziel. Wir freuen uns, Sie bald wieder zu einem weiteren tollen Aufenthalt bei uns begrüßen zu dürfen.Mit freundlichen Grüßen, Qualitätsmanager
6/10 พอใช้
Pauline
14 ก.พ. 2024
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Pauline
เข้าพัก 10 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Quality Manager วันที่ 16 ก.พ. 2024
Dear Pauline,Thank you very much for the evaluation.We regret if we did not meet your expectations, as we always do our best to provide our guests with unique experience.We hope to have the opportunity to welcome you soon to our resort.Best regards,Quality manager
Thank you very much for the excellent evaluation, Alexandra.We hope to see you again soon.Kind regards,
4/10 แย่
Roberto Silvestri
เดินทางกับคู่รัก
8 ก.พ. 2024
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
The room it was nothing like the one we had the previous year. We had to pay an upgrade of £180 to move in a better room.
Others problems related to the internal restaurants, made our staying not as pleasant as the previous year.
Roberto Silvestri
เข้าพัก 6 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Quality Manager วันที่ 8 ก.พ. 2024
Dear Mr. Silvestri,We thank you, first of all, for your loyalty and for once again choosing Dreams Jardin Tropical as your holiday destination in the south of Tenerife.We are truly sorry to read that we have not lived up to your expectations, because the room was not to your liking. Unfortunately, we were fully booked with no other option to change your room situation.Again, thank you for the time you have spent in sending us your feedback.Sincerely,Quality Manager
Merci beaucoup pour l'excellente évaluation, Vivienne.Nous espérons te revoir bientôt.Cordialement,Responsable qualité
6/10 พอใช้
Karen
3 ก.พ. 2024
Karen
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Quality Manager วันที่ 5 ก.พ. 2024
Dear Karen,Thank you for choosing DREAMS Jardin Tropical for your holiday at Tenerife and for the evaluation on your stay with us.We regret if your stay at our resort did not meet your expectations as we always do our best to provide our guests with unique experience and we are sorry that in your case we did not succeed in this proposal.We are looking forward to welcoming you to DREAMS Jardin Tropical.Kind regards,Quality Manager
10/10 ดีเลิศ
Mary Louise
3 ก.พ. 2024
Mary Louise
เข้าพัก 7 คืน, มกราคม 2024
การตอบกลับจาก Quality manager วันที่ 4 ก.พ. 2024
Thank you very much for the excellent evaluation, Mary Louise.We hope to see you again soon.Kind regards,
Dear Philip,Thank you for sharing your positive review with us with regard to your recent stay in DREAMS Jardin Tropical.We are delighted to know that everything was to your satisfaction throughout your stay.Nothing would please us more than to welcome you back to our hotel in the near future.Kind regards,
Thank you very much for the excellent evaluation, Lorenzo.We hope to see you again soon.Kind regards,Quality manager
8/10 ดี
Steinunn
1 ก.พ. 2024
Steinunn
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Quality manager วันที่ 3 ก.พ. 2024
Thank you very much for the excellent evaluation, Steinunn.We hope to see you again soon.Kind regards,
10/10 ดีเลิศ
Keith G
เดินทางกับครอบครัว
31 ม.ค. 2024
Property was great, staff very helpful, beautiful surroundings. Loved our stay, highly recommend
Keith G
เข้าพัก 7 คืน, มกราคม 2024
การตอบกลับจาก Quality Manager วันที่ 1 ก.พ. 2024
Dear Keith G,Thank you for your kind feedback after your recent stay at DREAMS Jardin Tropical.We are absolutely delighted to learn that we were able to meet your expectations. Our professional, friendly and courteous team are always on hand to ensure a relaxed and enjoyable stay.We look forward to welcoming you back.Kind regards,Quality Manager
Dear Rod,Thank you very much for sharing your wonderful feedback about your stay in our Dreams Jardin Tropical. It is always a pleasure to receive lovely comments like yours!It would be a real pleasure to welcome you back soon for another perfect stay at Dreams Jardin Tropical.Kindest regards,
10/10 ดีเลิศ
Helena
19 ม.ค. 2024
Helena
เข้าพัก 11 คืน, มกราคม 2024
การตอบกลับจาก Quality manager วันที่ 20 ม.ค. 2024
Thank you very much for the excellent evaluation, Helena.We hope to see you again soon.Kind regards,
10/10 ดีเลิศ
Jean
เดินทางกับคู่รัก
17 ม.ค. 2024
We were blown away by our first trip to Tenerife and just got lucky I guess to stay here. Couldn’t have been happier. Next time may even go half board as the food at the hotel was as good or better than the individual restaurants.
Jean
เข้าพัก 5 คืน, มกราคม 2024
การตอบกลับจาก Quality Manager วันที่ 19 ม.ค. 2024
Dear Jean,Thank you very much for taking part of your time to share a review about Dreams Jardin Tropical on the Expedia website. It is always a pleasure for us reading comments like yours.We love to know that your stay fulfilled all your expectations, and you could fully enjoy all the facilities and services offered. We hope this was just the first of many visits for you to Dreams Jardin Tropical. It will be a pleasure to welcome you back soon!Kindest regards, Quality Manager
10/10 ดีเลิศ
Andreas
14 ม.ค. 2024
Andreas
เข้าพัก 8 คืน, มกราคม 2024
การตอบกลับจาก Quality Manager วันที่ 16 ม.ค. 2024
Thank you very much for the excellent review, Andreas.We look forward to seeing you again soon.Best regards,Quality Manager
Dear Kristian,Thank you for taking your time in expressing your detailed feedback about your recent stay at Dreams Jardín Tropical. We are sorry you did not have the excellent experience our guests always have when they decide to come stay at our Resort.Please understand that we are going to answer to both opinions (yours and of your partner's) with the same text, since you are talking of the same exact situation on two different opinions published on the same time.After your report of ants in the room, which we apologized profusely when it happened, we changed your room to another area of the Resort as soon as a clean room was available, which was two days after your report. Of course, your room had been cleaned once again and the ants you mentioned did not come back again during those two days, but you asked to change anyway because of the music in our Lava Bar for the evening entertainment.After the room change, you came to the Front desk to report of food poisoning of one of your group, after having dinner at one of our a la carte restaurants. We would like to stress an important claim: we advised you to seek medical attention in order to confirm this claim, no matter which doctor was, and told you to come back after the doctor visit to confirm or deny the food poisoning. You never came back telling us if it was in fact a food poisoning or not, which means that this accusation is not supported by any other documentation.We told you that this has been the only food poisoning claim of the evening, in order to let you understand that, if it was true, other people would have had the same situation as you. We are sorry you have been surprised by this statement, but please understand that we wanted to let you know of it the clearest possible way.We did not challenge any medical diagnosis because there has never been one showed to us.After all the explained above, we are sorry you did not enjoy our Resort and that you claim to have been sick after dinner: luckily this has not happened to anyone else in the Hotel.We would be delighted to welcome you here again soon, should you change your mind.Sunny Regards from Costa Adeje,Quality Manager
10/10 ดีเลิศ
Raymond
1 ม.ค. 2024
Raymond
เข้าพัก 3 คืน, ธันวาคม 2023
การตอบกลับจาก Quality Manager วันที่ 8 ม.ค. 2024
Thank you very much for the excellent evaluation, Raymond..We hope to see you again soon.Kind regards,Quality manager
Dear Conny,Thank you very much for sharing your wonderful feedback about your stay in our Dreams Jardin Tropical. It is always a pleasure to receive lovely comments like yours!It would be a real pleasure to welcome you back soon for another perfect stay at Dreams Jardin Tropical.Kindest regards,
Good location for everything: buses, scuba diving, beaches and more
ALEXANDER CHRISTOPHER
เข้าพัก 4 คืน, พฤศจิกายน 2023
การตอบกลับจาก Quality Manager วันที่ 6 ธ.ค. 2023
Dear Alexander Christopher,Thank you very much for sharing your wonderful feedback about your stay in our Dreams Jardin Tropical. It is always a pleasure to receive lovely comments like yours!It would be a real pleasure to welcome you back soon for another perfect stay at Dreams Jardin Tropical.Kindest regards,
8/10 ดี
Denis
27 ต.ค. 2023
Denis
เข้าพัก 7 คืน, ตุลาคม 2023
การตอบกลับจาก Quality Manager วันที่ 16 พ.ย. 2023
Thank you very much for the excellent review, Denis.We look forward to seeing you again soon.Best regards,Quality Manager
8/10 ดี
Jan
19 ต.ค. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Jan
เข้าพัก 7 คืน, ตุลาคม 2023
การตอบกลับจาก Quality Manager วันที่ 20 ต.ค. 2023
Thank you very much for the excellent evaluation, Jan.We hope to see you again soon.Kind regards,Quality manager
Dear Andrew,Thank you very much for sharing your wonderful feedback about your stay in our Dreams Jardin Tropical on the Expedia website. It is always a pleasure to receive lovely comments like yours!It would be a real pleasure to welcome you back soon for another perfect stay at Dreams Jardin Tropical.Kindest regards,
8/10 ดี
Emmanuel
1 ต.ค. 2023
Emmanuel
เข้าพัก 6 คืน, กันยายน 2023
การตอบกลับจาก Quality manager วันที่ 21 ต.ค. 2023
Thank you very much for the excellent evaluation, Emmanuel. We hope to see you again soon. Kind regards,
Great Hotel and location.
Staff very nice and attentive.
Lee
เข้าพัก 7 คืน, กันยายน 2023
การตอบกลับจาก Quality Manager วันที่ 3 ต.ค. 2023
Dear Lee,Thank you for choosing the DREAMS Jardin Tropical as your holiday’s destination!It is a pleasure knowing that your stay was an excellent and relaxing one. We will deliver all your constructive comments to the rest of departments with no hesitation.We hope to see you back again soon!Kind regards, Quality Manager
The food ingredients were not marked.
There were no smoking & no e-cigarette signs around the pool (but the lifeguards did ask the smokers to leave the pool area. )
Otherwise all very clean, nice area, safe location.
Aniko
เข้าพัก 6 คืน, กันยายน 2023
การตอบกลับจาก Quality Manager วันที่ 19 ก.ย. 2023
Thank you for your opinion! Your kind words are a real motivation for us, and your feedback also helps us improving. They will be delivered to the rest of departments and staff of the Hotel with no hesitation.We would be very happy to welcome you back soon! Kind regards, Quality Manager
C’est l’un des meilleurs hôtels que j’ai connu prenez les suites vous ne serez pas déçu !
Hôtel beau propre et proche de tout
Alicia
เข้าพัก 7 คืน, สิงหาคม 2023
การตอบกลับจาก Quality Manager วันที่ 5 ก.ย. 2023
cHÈRE aLICIA,Nous vous remercions d'avoir choisi le DREAMS Jardin Tropical comme destination de vos vacances !C'est un plaisir de savoir que votre séjour a été excellent et relaxant. Nous transmettrons sans hésiter tous vos commentaires constructifs au reste des services.Nous espérons vous revoir bientôt !Meilleures salutations, Responsable de Qualité