This hotel is a disgrace, and shouldn't really be listed on hotels.com or on any other booking site.
The main issue is that this hotel employs aggressive people with zero service mentality, some of whom could easily be mistaken for common criminals.
I suffered an incident involving a hotel employee who shouted at me and berated me, and even chased me out of the hotel. When I spoke to the manager about the incident, I quickly understood that, as the saying goes, the fish stinks from the head. The manager showed zero compassion, used aggressive tones himself, and didn't really believe any part of the story. After he spent a day "investigating" and found that that everything I said was true, he came back to me with "the employee meant well". That's it. The employee meant well when he shouted at me, falsely accusing me of hitting another car in the hotel's parking garage.
Somehow, this barbaric and entirely unaacceptable treatment seems like it's no big deal to Management.
Beyond this traumatic incident, the room's AC barely worked (a major issue in the Tel Aviv summer), the breakfast was overpriced and the parking is extremely limited.
Long story short: Don't stay here if you value your safety or if you are looking for any sort of hospitality, service or even civil treatment.
