"The staff didn't give accurate information - all the staff were Chinese so both English and Japanese language was not clear. There are 2 separate buildings. It's a very steep hill to the hotel, so it was very tiring to walk carrying luggage. The bath was not available at the time that we stayed. The toilets are small.
But the room was clean, comfortable, and warm. The showers were also hot, but the water pressure was a bit weak.
There are better places to stay in this area."
"The staff didn't give accurate information - all the staff were Chinese so both English and Japanese language was not clear. There are 2 separate buildings. It's a very steep hill to the hotel, so it was very tiring to walk carrying luggage. The bath was not available at the time that we stayed. The toilets are small.
But the room was clean, comfortable, and warm. The showers were also hot, but the water pressure was a bit weak.
There are better places to stay in this area."
"Hotel is okay from a room/cleaniness. Check-in was a problem with both hotels.com and the actual check-in. Hotels.com doesn't handle international travel well as they didn't put in that the room we chose was double occupancy. It's not in our receipt which is telling me that it probably got lost in the email to the hotel. It's in the app but apparently that wasn't relayed to the hotel. When we checked in, the reception said it was for single occupancy although we paid the double rate already...
"Hotel is okay from a room/cleaniness. Check-in was a problem with both hotels.com and the actual check-in. Hotels.com doesn't handle international travel well as they didn't put in that the room we chose was double occupancy. It's not in our receipt which is telling me that it probably got lost in the email to the hotel. It's in the app but apparently that wasn't relayed to the hotel. When we checked in, the reception said it was for single occupancy although we paid the double rate already...
"It’s hard to say what the most important thing is for a hotel stay. Is it 1) the property and room, 2) the food or 3) the staff? Well, it doesn’t matter with this property cause you’re winning on all 3. Quiet location at the end of summer/beginning of autumn, room size was good, room was clean, bed was fairly comfortable, bedding was great (the best pillows of the 8 hotels I’ve stayed in Japan). The Host is like a qualified Chef 👨🍳 (food was very nice and so well and professionally...
"It’s hard to say what the most important thing is for a hotel stay. Is it 1) the property and room, 2) the food or 3) the staff? Well, it doesn’t matter with this property cause you’re winning on all 3. Quiet location at the end of summer/beginning of autumn, room size was good, room was clean, bed was fairly comfortable, bedding was great (the best pillows of the 8 hotels I’ve stayed in Japan). The Host is like a qualified Chef 👨🍳 (food was very nice and so well and professionally...
"Second visit here. Perfect for family getaway with kids in winter. Also good spot for summer when watching Fuji Rock music Festival. Would definitely stay again."
"Second visit here. Perfect for family getaway with kids in winter. Also good spot for summer when watching Fuji Rock music Festival. Would definitely stay again."