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"Fantastic location. Great staff. Lovely traditional setting "

"Nice sized room, loved the private onsen and close to the station. Also close to downtown with a small walk. Staff is strict on check in times so be aware, early check in is not possible"

"Very welcoming and accommodating staff. Lovely room. Great bathrooms. Close to tourist areas. "

"room was clean and spacious. Great choice of restaurants. The onsen was also a real bonus"

"We stayed at Honjin Hiranoya Kachoan for a very special occasion, and I cannot overstate how exceptional the entire team was. From the earliest planning stages through the night of our stay, every member of the staff, especially Mr. Kawamura from the reservation office, was deeply involved, genuinely excited, and incredibly thoughtful in helping coordinate my marriage proposal. They kept everything a complete secret from my partner (it was a surprise proposal), worked discreetly behind the scenes, and paid close attention to even the smallest details so the moment felt natural, personal, and entirely “us.” What stood out most was how invested the staff were - this did not feel like a standard celebration package or a routine request. The team treated it as something truly special, tailoring the experience to us with warmth, care, and sincere enthusiasm. Their coordination, timing, and sensitivity were flawless, and they made the entire experience feel bespoke rather than scripted. Beyond the proposal itself, the ryokan is beautiful, the rooms are elegant and comfortable, and the kaiseki dinner was outstanding. Every interaction reflected genuine hospitality and pride in what they do. This is a place where people truly care. We will remember this stay, and the kindness of the staff, for the rest of our lives. I cannot recommend Honjin Hiranoya Kachoan highly enough."

"Large clean room. Comfortable beds. Staff very helpful"

"booked an economy double bed room, but at check-in the counter staff showed me a single room with a super single bed instead. When I requested to change to a double bed, one staff said there were no more rooms available. Later, another staff said a room change was possible but the price would be doubled. This showed poor communication among the staff. I also asked the counter staff if I could park at parking lot No. 1 and even showed her a photo and the CCTV for confirmation. She agreed, but later another restaurant partner came to our car to scold my family about the parking. This was very upsetting and unprofessional. However, the buffet breakfast was not bad and the breakfast staff were friendly and polite."