It is like stepping on to the titanic. It has oldish furniture etc but it was safe, quiet and the staff were lovely. Recommend staying there Greta location.
Lovely hotel at the north western tip of Ortigia. The whole island is easily walkable and it only yook us 20 minutes ir so to walk to the archealogical park on the mainland.
The staff at the hotel were all very polite, friendly and really helpful especially with our airport transfer at 4.30 am! They even packed us a fantastic breakfast to take with us. Would definitely stay with them again should we return to Sicily.
Hot, nor properly air conditioned - dated and expe
Expensive, dated and room not cooled; suites have a mezzanine, with air conditioning below. Very hot and uncomfortable stay, with 5* price. When I expressed my discomfort, greeted with a shrug of shoulders.
Mark
เข้าพัก 1 คืน, กันยายน 2023
การตอบกลับจาก Management วันที่ 16 ก.ย. 2023
Dear Mark,Thanks to have chosen Grand Hotel Ortigia for your holiday in Sicily.We are sad to know your negative feedback, usually guest are very happy about our Hotel and room. Your room is the most appreciated!We did everything you asked for, always with a smile, but it seems you didn't appreciate it.Regards
The service is outstanding—consistently outstanding over five visits. The hotel itself is beautiful and the location is wonderful—right on the harbor and within east walking distance to primary tourist attractions to include a World UNESCO site.
Patricia
เข้าพัก 2 คืน, กันยายน 2023
การตอบกลับจาก Management วันที่ 6 ก.ย. 2023
Thank you for your positive feedback! We are glad that you enjoyed our excellent location in the heart of Siracusa's old city, Ortigia. We hope to welcome you back in the future!
4/10 แย่
james
เดินทางเพื่อธุรกิจ
3 ก.ย. 2023
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Quiet an outdated hotel. You feel like you’re on a boat with nothing to look at. Rattling air conditioner and basic bedding.
Had to bring all my own luggage in and then back out.
I wouldn’t book again.
james
เข้าพัก 1 คืน, กันยายน 2023
การตอบกลับจาก Management วันที่ 6 ก.ย. 2023
Good morningYour opinion displaces us: we always receive many compliments on our Hotel and, really, we don't understand your comments.
Great hotel and staff. Only issue i had is that there was no iron in the room. So I had to go to dinner with clothes totally wrinkled. Called front desk and they said they have laundry service and do NOT provide irons to guests? I was in shock. Had dinner in 35 mins and no iron!! Only complaint Front desk was rude when telling me this Otherwise great hotel. Terrace on roof is spectacular, staff there beyond good! Location ideal.
Salvatore
เข้าพัก 1 คืน, กรกฎาคม 2023
การตอบกลับจาก Marketing วันที่ 19 ส.ค. 2023
Thank you for your feedback and for your positive comments about our hotel and staff. We apologize for any inconvenience caused by the lack of an iron in your room. Our policy might differ due to safety concerns, but we understand the frustration this caused during your dinner plans. We're glad to hear that you enjoyed the terrace, our staff's service, and the ideal location. Your input helps us improve, and we hope to welcome you back in the future for an even better experience.
Dear GuestThank you so much for your wonderful review and for the high rating!We are always very pleased to receive such positive feedback like yours!We are delighted to hear that everything was to your liking and that you appreciated our location.the service and our staff.We do hope to welcome you back soon.Best regards
Loved the location and the staff! Wonderful hotel!
Adam
เข้าพัก 2 คืน, ตุลาคม 2022
การตอบกลับจาก Marketing วันที่ 6 พ.ย. 2022
Dear Charles,Thank you very much for taking the time to share your experience with us.Your kind words are much appreciated; it is a great motivation for the entire team to receive such a positive feedback. Every employee is trained with the highest standards of customer service and we prioritize meeting your complete satisfaction every time.We hope to welcome you back in the future for another memorable stay.Kind Regards
The Hotel is exactly what you expect from an Italian Grand Hotel. The location is excellent, close to the city center and directly at the seafront. The rooms and interior are a bit outdated but very clean. The bar on the rooftop has a fantastic view and the service was really nice-specifically for a sundowner and the breakfast.
Alexander
เข้าพัก 1 คืน, ตุลาคม 2022
การตอบกลับจาก Marketing วันที่ 6 พ.ย. 2022
Dear Charles,Thank you very much for taking the time to share your experience with us.Your kind words are much appreciated; it is a great motivation for the entire team to receive such a positive feedback. Every employee is trained with the highest standards of customer service and we prioritize meeting your complete satisfaction every time.We hope to welcome you back in the future for another memorable stay.Kind Regards
Wonderful. Clean cosy room over a split level so didn’t feel small like many single rooms. Very friendly and helpful staff. Excellent breakfast. Will definitely return.
ผู้เข้าพักจริง
เข้าพัก 3 คืน, ตุลาคม 2022
การตอบกลับจาก Marketing วันที่ 6 พ.ย. 2022
Dear Guest,Thank you very much for taking the time to share your experience with us.Your kind words are much appreciated; it is a great motivation for the entire team to receive such a positive feedback. Every employee is trained with the highest standards of customer service and we prioritize meeting your complete satisfaction every time.We hope to welcome you back in the future for another memorable stay.Kind Regards
Dear Guest,Thank you very much for taking the time to share your experience with us.We hope to welcome you back in the future for another memorable stay.Kind Regards
Beautiful hotel with a nice rooftop where we enjoyed our breakfast. One minus: We picked the hotel because the description on hotels.com promised access to a private beach. It turned out, that arrangement was cancelled. The staff was great and arranged trips to a nearby lido but at considerably extra cost. The Wi-Fi in the room was too weak for streaming etc. Very nice experience but not flawless.
The best hotel in Siracusa with the best staff, perfect service and very clean! Perfect location. We will definitely stay again.
Sandra
เข้าพัก 11 คืน, สิงหาคม 2022
การตอบกลับจาก Marketing วันที่ 22 ส.ค. 2022
Dear Sandra ,thank you so much for your review.We are so glad that you loved our excellent services.We are doing our best for creating a memorable experience and when we read enthusiast reviews we are really satisfied.We hope to welcome you back in the next future!Best regards
Old well kept building, clean and super customer service. Great location walking distance of all POI. Great water views and stunning sunset from restaurant terrace
A very nice hotel in the best part or Siracusa the Ortigia Island where you walk to the most historic places! The room was very comfortable, the dining experience sublime and the kindness of the staff as well
Ricardo
เข้าพัก 1 คืน, มีนาคม 2022
การตอบกลับจาก Marketing วันที่ 31 มี.ค. 2022
Dear Guest!
Thank you for your wonderful review.
We were delighted that you had such a wonderful stay and found the location to be superb. We would all be so pleased to welcome you back soon.
Thank you again for the fantastic feedback.
Best wishes
Vi savnet en bar. Vi hadde ikke tilgang til den flotte takterassen på kveld/ ettermiddag. Der opp burde det vært et bartilbud.
Den flotte private stranden var stengt. Dette bør opplysese om stengetid på året.
Dear Bjorn ,
Thank you for your recent stay at the Grand Hotel Ortigia and for sharing your experience here on Expedia.com.
Your words are a great enocuragement for the team, to always use ore passion for hospitality on a daily basis to deliver great service.
We look forward to welcoming you back soon to your new sicilian home and family.
Warmest Regard