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"Comfort"

"This place is looking very dated and worn out! The staff was nice. And the free hot coffee was appreciated."

"Very nice"

"Requested a handicapped accessible room near the elevator or on the first floor. Was given a handicapped accessible room, but on the third floor, farthest away from elevator. Why would hotels even put one of their few handicapped accessible rooms at the end of the hallway, far away from the elevator? The magnetic key cards were horrible and barely let us in the outside side door, the pool, and our room, after countless attempts. Nice hotel otherwise. Would stay again as we like (need)...

"Amazing staff and quaint hotel ! Love the upscale yet comfortable relaxed feel to this great boutique hotel close to chagrin falls ! Very convenient and includes hotel bar and restaurant giving you the option to stay in once you’ve arrived."

"The room was disgusting and so was the rest of the hotel."

"Great stay overall!"

"AC is a bit loud. Staff is very friendly and helpful. Location and parking is convenient."

"Great hotel for the price. There was a loose floor board on our room but nothing else to complain about."

"We have stayed here probably fifteen times or more and it seems to us that things are getting pretty lax. There was no soap in shower, no kleenixes in holder, and the room smelled musty. When trying to obtain two extra towels, no one appeared at front desk for five minutes and then I left. Then front desk girl on Sunday told us breakfast was at six, but didn't start til seven. Maybe comfort suites is a better option next time."

"My husband & daughter loved the pool. Breakfast bar was quite nice. Staff was very nice."

"staff great, had medical emergency and staff right there to help, but breakfast a little shaky"

"Overall, I found the room and facilities to be adequate. I would say there is a general lack of maintenance. The outside doors on the back of the building don't close or lock properly and the one luggage cart was falling apart. Only one ice machine was functional. To be totally fair, there was a sign out in front of the hotel advertising that they were looking to hire maintenance staff so I am sure they are trying their best to hold things together. The staff was friendly and helpful....

"Clean and friendly staffs. Will visit again."

"Front desk staff was amazing. The hotel was packed with a bunch of rambunctious kids. The last at the front desk made sure to give us a nice and quiet room. Bed was comfy and breakfast was decent"

"Employees were great. Check in and out was quick."