We booked our stay at the Comfort Inn St. Louis - Westport through Expeida for a business class room with 2 Qu. beds. Instead, we found full sized beds, not adequate for our 4 person family including siblings each over 6' tall. It was also right next to the elevators and stairwell, so we heard dings and door slamming all night. I discussed the bed problem with the front desk, but was told was that the hotel was full up, so no option to move to a room as was reserved. The issue was either a bait and switch by Comfort Inn signaling to Expedia that such a room was available to reserve but switching to the worst room in the building, or Expedia's system is inadequately connected to the available inventory and only makes reservations of any room rather than the one advertised and paid for. Expedia only provided a $20 system credit for our troubles. Also, the hotel smells like people, which sounds odd considering that's what it's there for, but it's from poor air filtration and poor cleanliness and housekeeping through the common areas of the hotel. And regarding cleanliness, the room surfaces may have been cleaned, but the carpet was disgusting and there was hair in the bathroom floor corners and hanging off the vanity. Also, the room had no 'business' aspect of the room at all such as a desk and desk chair, only a small table with worn out dining chairs not useful for being able to do any work if needed. Overall the worst hotel stay we've had for such a popular hotel brand.
