Very nice, clean property with friendly staff who went above and beyond to make our stay enjoyable. Meals and drinks were all good at the restaurants and bars. Always ample seating at the pools, beach, and bars. Children at the resort were so well-behaved. We liked the beach, but we were very disappointed that it wasn't a particularly swimmable area. Sargassum seaweed, rough surf, broken coral, and rocks prevented us from going in the water. We went over to the Caribbean side, and it was absolutely beautiful, and we were able to swim in the calm, clear water.
Fantastic stay … stellar service; limited food choices executed extremely well - so positive experience; not overly crowded - even at 100% occupancy; smaller beach-but beautiful & shuttle service to larger beac at sister-site available
The restaurants, especially Oro, were excellent.
We did not like the hard sand beach (not soft Caribbean) and very rough surf that made going in the ocean unpleasant.
I was disappointed with this hotel before I even arrived. It started with receiving an email 2 days prior to my arrival that I was downgraded from the room that I paid for. And the room that we booked was given to someone else. To then having our door broken, the lock mechanism battery failed, having to get our room keys reprogrammed multiple times, could never get enough towels for the amount of people we had in the room, despite calling for multiple days at a time for towels. And then the quality of the food and restaurant options was not what we expected at all. Some staff members were fantastic, while others gave us eye rolls anytime we asked for something. The beach was extremely rocky and not safe for my 5 year old son to swim in. The premise was really dirty, the window sills looked like they had not been cleaned in years. the floors in our rooms were never washed, nor was the shower ever cleaned during our entire stay. There was so much more that I am not even including in here. Then the cherry on the top, was the overbilling of almost $6,000, and that was after their $3,000 "refund" for the inconvenience of our downgrade. To pay almost $40,000 and have to experience any of this was quite a shocking to say the least.
An excellent stay!
Daily beach refreshers and cold towels were a highlight. Staff and food were fantastic. Some truly went out of their way to make sure our groups experience was exceptional. Great service and cocktails by Rashidi! It’s a quiet resort. Spa was lovely.
Great views of the beach however not recommended for swimming.
Not recommended if you are looking for a taste of local food.
Not recommended for people of color. Staff security in need of diversity training.
Only after bringing several incidents and a series of events to the attention of management did the experience begin to improve.
1. Beginning with our horrible check in experience of having to wait 2 and a half hours almost for our room that was booked a month in advance
2. Lack of water in the hotel and having to wait for several hours for hotel water tanks to be filled by the local water trucks to be able to take a shower
3. Being questioned by security about being a guest on the property even when wearing the wrist band given upon check in on our 2nd night at the hotel
4. Mixed communication/ inconsistency between staff about the requirements for reservations at the onsite restaurants and being questioned if you are a guest to be able to able to eat food that you basically already paid for in the all-inclusive price on our 2nd night at the hotel
Stayed for 4 nights with family members who were experiencing the island for the 1st time. We will not be returning to this hotel.
The staff at O2 Beach Club and Spa were super nice! Their constant willingness to make sure your stay is enjoyable and comfortable was impressive. The food was always delicious. I would recommend this place anytime and would definitely be going back.
I love this resort. The service, food and hospitality was amazing. I would recommend this place to anyone. I plan on coming back real soon. This resort is a must. Excellent staff and thank you guys for making my daughter 16th birthday memorable.