"This stay did not meet our expectations.
The property is beautiful and the location is unmatched.
First, we arrived around 14:15. At the door, the bellman insisted on us giving him our luggage even though we tried not to. He assured us he would take the bags straight up to our room. At the reception desk, we were told our room was not ready (not a problem or surprising, but why we wanted to keep our bags as we needed items out of them). We got our bags and items back and then left them with the...
"Fabulous hotel. The staff is knowledgeable and helpful, the restaurant for breakfast is beautiful and has a nice view. It’s walking distance to several excellent brasseries. Rooms on the lake side are quieter if you like to leave the windows open."
"Clean, conveniently located one metro stop from the train station or 10 min walk. It’s close to the Cathedral and other old town attractions, restaurants and shopping. The breakfast was great, but not included, we had to pay 20 CHS/pp. They charged 2 CHS for extra nespresso pods (only 2 provided for 2 night stay). The shower was clogged but fixed upon request. The portable AC came in handy during the heat wave. Overall loved this charming hotel and can recommend it."
"My biggest gripe was the room AC didn’t work for the entire trip. I. Spite of multiple requests it was not fixed.
And then to top it off, I saw a charge of 15 euros that was not disclosed at closing. God only knows what that was for.
The highlights: our room balcony faced the lake. And the lady at the breakfast counter in morning was amazing."