"This was my second time at the property; however, it had recently changed its name from the Comfort inn brand. The only noticeable change was there was no waffle iron to make waffles, as before! The only negative would be the setup of the breakfast area in general. It was poorly organized such that, for example, the coffee was poured at one side of the area and the cream was in a fridge on the other. Maybe fine if just one person was there but with little kids, it was an accident waiting to...
"The view of the river was so nice and it was quiet. You could see the extra little things they did to make our stay even more special such as cookies and bottled water."
"Front desk staff were polite and friendly. Linen staff were so speedy at our extra blanket request they actually beat us back to the room with them from front desk. Breakfast was tasty, more seating needed as was very busy. Room was very clean, minor drywall and baseboard trim damages but overall fine- non smoking room slightly smelled of smoke when we first entered but window open and air circulation made it ok and that was clearly last tenant causing issue not hotel. We would definitely stay...
"Front lobby staff were excellent and very helpful on check-in, but had a rude experience with one front desk staff when asking for a late check-out, think the name was Karen and maybe a manager, who was very rude. She basically said "late check-out you pay" but when I went to the lobby to ask a young staff, she said "no problem take your time". We only checked-out late by about 15 minutes!
Otherwise the stay was comfortable, the room was big and quiet, the heating system worked well as did the WiFi. Parking was free, near a gas station and just off the highway so it was a good location for our transit stop in an 8 hour drive in the winter."
