2/10 แย่มาก
Giovanna
3 ม.ค. 2026
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Email that I sent:
Dear Ellen
I am writing to formally raise a serious concern regarding my experience at your hotel during check-in on at approximately 10:30pm last night.
The front desk clerk who checked me in was visibly ill. When I asked directly whether he was sick while he was handling my credit card and room key he confirmed that he was. I found this extremely disturbing and careless, particularly in a hospitality environment where staff are in direct contact with guests and their personal items.
This is not only unsanitary, but shows a complete lack of consideration for guest health and safety. Hotels have a responsibility to ensure that staff who are unwell are not placed in guest facing roles where they can expose others.
Unfortunately, I woke up this morning feeling ill, which makes this situation even more concerning.
I expect this matter to be taken seriously.
Why a visibly sick employee was permitted to work the front desk?
What health and hygiene protocols your hotel has in place for staff?
This experience was unacceptable, and I look forward to your prompt response.
Giovanna
เข้าพัก 1 คืน, ธันวาคม 2025