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"Room was perfect for what we needed. Very close to the NEC. Reception staff very welcoming. "

"Nice rooms, Fabulous venue , Great staff. Spa was really nice for relaxation. "

"Very professional staff."

"Room was clean. However, room was next to elevator which was a little noisy. "

"Clean room. Bed extremely uncomfortable and left with a bad back. Couldn’t have done another night. That’s apart from the very loud and late karaoke evening that was being held in the room next door (320) that kept everyone awake. Unusual pillows that don’t support at all and just collapsed! Asked for extra pillows but made no difference. Shower was too low for me. This makes washing your hair awkward when you’re bending forward to wash it rather than backwards like usual. It’s ok for me with short hair but my wife has long hair and she found this annoying. No sockets by the bed to change your phone. The people in charge should spend some time actually staying in their rooms to experience this for themselves. I wouldn’t have said anything but I kept being asked to feedback! "

"Excellent choice and value for money. Only downside, breakfast was cold. Cold beans. Cold bacon. Slightly warm sausage. My friend had other options and they too were cold or just room temperature. Cannot fault the staff, the room or anything else. "

"Should have been better. Classy conversion not maintaining standards. Soundproofing of rooms is poor so you heat outside road and all the going ons internal to the hotel. Breakfast quality mediocre, not worth paying for. Reception on arrival at 8pm was deserted and took a few minutes for someone to appear, generally indifferent welcome. Won’t be staying here again. "

"Excellent service "

"Excellent hotel no complaints whatsoever "