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"Lovely staff. Big room and very comfortable."

"Lovely hotel with friendly helpful staff. Enjoyed the location and views from room. Will definitely book again for another stay in London. "

"The hotel is beautiful. Staff were very helpful. We throughly enjoyed the breakfast. "

"Best airport hotel"

"The room was clean, and the staff were incredibly nice, friendly, and genuinely willing to do whatever was needed to ensure comfort. The location is easily the best thing about this hotel. I was attending a conference at Olympia, which is around a 20-minute walk, but the hotel is right next to Kensington High Street station, giving excellent transport connections across London. There are also plenty of food and drink options nearby, including Whole Foods. I was pleased to see that the sauna in the men’s changing room has been replaced, as the old one was quite dated. The only downside was how busy the sauna was, likely because the steam room and hot tub were temporarily out of action due to refurbishment. While the hotel could benefit from some modernisation, this isn’t essential — and realistically, once that happens, prices will likely rise significantly. There really isn’t another hotel in the area that offers this level of value for money. I’ve now stayed here five times over six years, and for what I need, it’s perfect. Some complaints you see in other reviews feel unrealistic given the location. London is one of the most expensive cities in Europe, if not the world. If you want luxury at a higher standard, you should expect to pay considerably more. If you want excellent value in one of London’s most desirable neighbourhoods, this hotel is a fantastic choice."

"I had a wonderful stay at this hotel. The staff were extremely friendly, welcoming, and always ready to help. Everything was perfect from start to finish, and I felt very comfortable throughout my stay. I would definitely recommend this hotel and would be happy to stay here again. Malka Al-Haddad "