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"My room rate was to include a free bottle of wine as a GOLD member but none was provided. It is disappointing to be offered something but then not have it provided when checking in."

"Lovely hotel with fantastic service "

"This was our third visit to the Barcelo Fortina - we visited twice last year and returned this April with friends. However, we had noticed a couple of things that will deter us from booking again. Firstly, I have to say that the staff and rooms are truly excellent - staff are friendly, helpful and faultless. A couple of things riled us at this visit. The friends that we brought along with us needed some extra milk for their tea in their room ( they leave two small sachets only) and when they requested the milk, the bar said that there would be a charge for it! The second and more unpleasant aspect was when we went to try and get sun loungers by the pool.... we were told when we arrived that they had to be booked a day ahead. However, one afternoon, we thought we would risk it and see if there was anything available as we thought some people may have vacated by then. We asked at the pool reception and told that it would cost 120 euros to have a sunbed! We walked away confused. We then went to reception to BOOK a sunbed for the following day,,, duly arrived with our slip of paper and told we were only allowed a sunbed furthest away from the sea and the pool with only the back of peoples heads as a view even though there were plenty of better sited beds available. It seems that as we were hotel residents, and as the pool area is now not owned by the hotel, there are only a few sunbeds reserved for hotel guests. Sadly, we will be looking for a different hotel next year....."

"Great breakfast!"

"Reception Staff were unavailable and missing from time to time."

"Excellent Hotel"