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Reviews of Sofitel Singapore City Centre

5 out of 5
Sofitel Singapore City Centre
9 Wallich Street, Singapore, SG

Reviews

9.4

Exceptional

Rating 10 - Excellent. 184 out of 251 reviews" "
Rating 8 - Good. 48 out of 251 reviews" "
Rating 6 - Okay. 10 out of 251 reviews" "
Rating 4 - Poor. 5 out of 251 reviews" "
Rating 2 - Terrible. 4 out of 251 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Stayed 4 nights in Jan 2024

10/10 Excellent

Jenny

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

George

Business traveller
Stayed 6 nights in Nov 2023
Response from Sofitel Singapore City Centre on 7 Dec 2023
Bonjour George, Greetings from Sofitel Singapore City Centre! Thank you for taking time to complete our Guest Satisfaction surveyWe are delighted to learn of your wonderful stay with us.We hope to be able to welcome you back to the hotel in the near future.A bientot! Sofitel Singapore City Centre

10/10 Excellent

Julian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you guys for making our stay a very satisfying one, the hotel felt great this time around, we enjoyed our stay to the fullest. Staff went out of their way to be helpful and the cherry on top was allowing us to check out at 16:00 since we had a flight late in the evening.
Response from Sofitel Singapore City Centre on 24 Nov 2023
Bonjour Julian, Greetings from Sofitel Singapore City Centre!It is with great pleasure to hear that you’ve had a wonderful experience!We are delighted you appreciated our service, feeling genuinely taken care of and have had an enjoyable stay with us! À bientôt Sofitel Singapore City Centre

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jul 2023
Response from Sofitel Singapore City Centre on 9 Aug 2023
Bonjour, Greetings from Sofitel Singapore City Centre! We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. We hope to see you again soon for another magnifique journey with us. A bientot! Sofitel Singapore City Centre

10/10 Excellent

ABDULAZIZ

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in a good place
Stayed 6 nights in Jun 2023
Response from Sofitel Singapore City Centre on 27 Jul 2023
Bonjour Abdulaziz, Greetings from Sofitel Singapore City Centre! It is very gratifying to receive such positive comments and to hear that your stay was such a great success. We look forward to welcoming you back again, hopefully in the not so distant future. A bientot! Sofitel Singapore City Centre

10/10 Excellent

Natalia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, pool, breakfast buffet, and restaurant. Beautiful decorations!
Stayed 2 nights in Jun 2023
Response from Sofitel Singapore City Centre on 27 Jul 2023
Bonjour Natalia, Greetings from Sofitel Singapore City Centre! It is very gratifying to receive such positive comments and to hear that your stay was such a great success. We look forward to welcoming you back again, hopefully in the not so distant future. A bientot! Sofitel Singapore City Centre

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Underwhelming stay
Check in was horrible and took longer than it should. Breakfast was expensive and lacking in quality. Pastries were not up to standard to a 5 star hotel. Room was spacious but lack in amenities. Shower caps and cotton buds had to be requested. Gym was very small and don't have heavier weights. Pool was overcrowded.
Stayed 2 nights in May 2023
Response from Sofitel Singapore City Centre on 5 Jun 2023
Bonjour Anonymous,Greetings from Sofitel Singapore City Centre! We regret to hear that some aspects of your stay did not meet our high standards. Please be assured that these comments have been taken very seriously and will be addressed to the appropriate departments. We very much hope that we will be able to connect with you more and learn about your experience. Do reach out to us and we await your favorable reply.À bientôt

10/10 Excellent

reginald

Stayed 7 nights in Apr 2023
Response from Sofitel Singapore City Centre on 16 May 2023
Bonjour reginald, Greetings from Sofitel Singapore City Centre! Thank you for taking time to share your experience. It is very gratifying to receive such positive comments and to hear that your stay was such a great success. We look forward to welcoming you back again, hopefully in the not so distant future. A bientot! Sofitel Singapore City Centre

10/10 Excellent

MUN KEONG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Sofitel Singapore City Centre on 30 Apr 2023
Bonjour MUN KEONG, Greetings from Sofitel Singapore City Centre! Thank you for taking time to complete our Guest Satisfaction survey.It is very gratifying to receive such positive comments and to hear that your stay was such a great success. We look forward to welcoming you back again, hopefully in the not so distant future. A bientot! Sofitel Singapore City Centre

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Sofitel Singapore City Centre on 22 Mar 2023
Bonjour charles, Greetings from Sofitel Singapore City Centre! Thank you for taking time to complete the Guest survey.It is very gratifying to receive such positive comments and to hear that your stay was such a great success. We look forward to welcoming you back again, hopefully in the not so distant future. A bientot! Sofitel Singapore City Centre

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 3 days
We spend three nights at the Sofitel. The hotel was wonderful and very conveniently situated.
Stayed 3 nights in Jan 2023
Response from Sofitel Singapore City Centre on 10 Feb 2023
Bonjour Laurence,Greetings from Sofitel Singapore City Centre! Thank you for taking time to share your wonderful experience. It gives us great pleasure to know that we managed to make your experience at Sofitel Singapore City Centre truly Magnifique and memorable.We look forward to warmly welcoming you back again soon.A bientot! Sofitel Singapore City Centre

10/10 Excellent

Quentin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Great location.
Excellent hotel. Staff well trained and helpful. Good value for a hotel of this quality. Slight downside is the lack of guest parking. We had a staycation and ended up spending quite a bit on parking in the city centre.
Stayed 1 night in Jan 2023
Response from Sofitel Singapore City Centre on 9 Jan 2023
Bonjour Quentin, Thank you for taking time to share your feedback.We are pleased to hear that you had a good experience during your stay here with us. We sincerely apologize for the challenge you encountered with regards to the carpark charges. Please note that the car park belongs to Tanjong Pagar Centre and the hotel does not provide complimentary parking for our guests. Nevertheless, we are exploring a future partnership with Tanjong Pagar Centre on the carpark usage. We thank you for the feedback and and we hope to see you back with us soon. Best Regards, Sofitel Singapore City Centre

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Sofitel Singapore City Centre on 8 Dec 2022
Bonjour, Greetings from Sofitel Singapore City Centre! Thank you for taking time to complete the survey.We are delighted to learn of your wonderful stay with us. We hope to be able to welcome you back to the hotel in the near future.A bientot! Sofitel Singapore City Centre

4/10 Poor

Tom

Stayed 2 nights in Oct 2022
Response from Sofitel Singapore City Centre on 25 Oct 2022
Bonjour Tom,Greetings from Sofitel Singapore City Centre! We are disappointed to learn of your stay experience at our hotel and it is certainly not the kind of impression we would like you to leave us with. Our team takes a lot of pride in making each guest’s experience as pleasant as possible and we apologize that we failed to do so. From all of us at Sofitel Singapore City Centre, we look forward to welcoming you back again for a stellar experience you will thoroughly enjoy.A bientot! Sofitel Singapore City Centre

8/10 Good

Mark

Stayed 1 night in Oct 2022
Response from Sofitel Singapore City Centre on 10 Oct 2022
Bonjour Mark, Greetings from Sofitel Singapore City Centre! It is encouraging to learn that you had enjoyed the stay with us. We are hoping to be able to welcome you to the hotel again in the near future. A bientot! Sofitel Singapore City Centre

8/10 Good

Simone, Dacula

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
great place
Stayed 3 nights in Sep 2022
Response from Sofitel Singapore City Centre on 6 Sep 2022
Bonjour Simone, Greetings from Sofitel Singapore City Centre! Thank you for taking time to complete the review.We are delighted to read that you had a comfortable stay and enjoyed your visit at our hotel. We hope to see you again soon for another magnifique journey with us. A bientot! Sofitel Singapore City Centre

6/10 Okay

Kiaran

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 4 nights in Jul 2022
Response from Sofitel Singapore City Centre on 6 Sep 2022
Bonjour Kiaran, Greetings from Sofitel Singapore City Centre! It is encouraging to learn that you had enjoyed the stay with us.We are hoping to be able to welcome you to the hotel again in the near future.A bientot! Sofitel Singapore City Centre

6/10 Okay

Jennifer

Travelled with partner
Liked: Amenities, property conditions & facilities
very convenient, a lot of restaurants around.
Stayed 4 nights in Mar 2022

10/10 Excellent

Kah Hoo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay!
Stay is amazing & clean. Hotel is near lots of japanese restaurants.
Stayed 1 night in Feb 2022

6/10 Okay

Pei Li

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, average service
The location of this hotel is excellent, comfortable hotel design but service could be better in terms of timeliness, and sufficient manpower. The room will only be cleaned after 4pm if they have high check-ins, also for the gyms/ pool access there are insufficient service staff to do the key exchange resulting in extended wait/ queue.
Stayed 3 nights in Feb 2022

10/10 Excellent

Janice

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room is very spacious, it has a large working area, big bed, large toilet with both shower and bathing area, and still can have space to do yoga. the room is new and clean. it has a large window with good view to the swimming pool. very comfortable. really enjoy the time in the room listening to the music.
Stayed 2 nights in Jan 2022

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
Apart from a dead fly stuck to the side of the milk flask at breakfast, the power trip to the toilet lighting, everything else was excellent.
Stayed 1 night in Sep 2021

2/10 Terrible

Cornelia

Travelled with family
Disliked: Staff & service
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Our staycation
During our checked in, was slow, & we r also Accor membership but was told that we can’t used Accor membership benefits due to third party booking, late checkout was not given as per our requirements, the room was given at 12xx was requested because our friends was a platinum Accor membership (he was given 18xx) Hotel stuff mentioned that day was fully booked not able to give us on the same floor with them, the hotel room we stayed, was weird- middle of the night - room light was automatically light up every 1 hour, we were disturbed & disappointed, next day during our morning breakfast we cannot go in unless everyone was available & we need to wait stupidly outside the restaurant & crowded with guests, defeat the purpose. We hope the hotel management can look into all these & flexibility about third party checking in thanks
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2020

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2020

10/10 Excellent

Sili

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Davison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent stay at Sofitel City Center. Clean and comfortable room. Spacious toilets and friendly staff.
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2020

10/10 Excellent

Nat, Singapore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did my wedding there and it was fantastic. The rooms are new and very nice
Stayed 1 night in Sep 2020

6/10 Okay

LEE YONG

Stayed 3 nights in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
One night staycation, okay-experience
Stayed during phase 2 of Covid with my husband, overall stay was decent. Rooms are clean, toilets are big but really stripped of amenities, one bottle of water each, and just one set of shower amenities - everything was stripped to the bare minimum. Understand the need to only provide the necessities but for the price paid, I’d have expected slightly more from them as well. Perhaps another set of pillows? Parking isn’t provided too which I find ridiculous for a hotel. Gym is small but pool area is nice. Service is good and staff’s friendly. Very accessible to food/cafes.
Stayed 1 night in Sep 2020

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Hwee Khim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big comfy bed.
Room is big & bed is comfy. Dislike the pillows without actual holding volumes. Lobby is located at lv 5 & consider quite small. No chance go swimming in pool due to rain so can't comment. Overall, location is good as hotel is above train station and have many eateries around.
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was alright except some amenities in the room is not available ,
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the stay!
Super impressed with this hotel. Staff were super professional yet exudes a warm vibe. Despite the measures put in place because of the pandemic, staff tries their best to be accommodating to us. Every request was promptly made and with a smile. Super love the positive vibes, rarely found in a business hotel. Kudos for that! Room was big and comfortable, can't wait to return! Location was superb as well, with the train station a few steps away and a starbucks below. Thanks Sofitel for such a warm hospitality!
Stayed 2 nights in Aug 2020

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We are very happy with the Hotel. Very clean, excellent reception services n house keeping. Fully recommended.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we walked in everything was perfect the staff were amazing
Stayed 2 nights in Feb 2020

10/10 Excellent

Eric, Perth

We did not manage to stay at the hotel They were great as they allow us to postpone the booking due to the coronavirus situation We appreciate their understanding
Stayed 3 nights in Feb 2020

10/10 Excellent

Satwant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo traveler
Great location, next to china town, Mrt, and shops
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from Sofitel Singapore City Centre on 30 Jan 2020
Bonjour It is a pleasure to read that you had an excellent stay with us and enjoyed our friendly hospitality. We hope you will enjoy your stay with us again the next time. A bientot! Sofitel Singapore City Centre

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay and would definitely recommend this hotel.
Stayed 3 nights in Jan 2020
Response from Sofitel Singapore City Centre on 30 Jan 2020
Bonjour Your wonderful feedback made our day! This will be shared with the team and I am sure this will encourage them to strive hard for all our guests. We greatly appreciate your recommendation and we eagerly await your return. A bientot! Sofitel Singapore City Centre

10/10 Excellent

Alice, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here was truly fantastic. Wonderful location, directly on top of the MRT, but you don't hear or feel it. New facilities, quiet and clean rooms, comfortable beds, amazing breakfast. All the staff are so helpful and friendly. The housekeeping staff, especially Joseph, are incredible - so attentive, observant, and on top of everything. This is my new go-to hotel in Singapore for sure!
Stayed 8 nights in Jan 2020
Response from Sofitel Singapore City Centre on 30 Jan 2020
Bonjour We are delighted that you found our convenient location, and that the rooms were to your liking. It is our greatest pleasure to see that the level of service also met your expectation. We sincerely hope that you will soon have the opportunity to return to us. A bientot! Sofitel Singapore City Centre