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"Hotel was average nothing spectacular. The one reason we booked it was because of the Nordic spa. Price are extremely high Didn’t really see the value for $$$. Restaurant food was not great and service was terrible. They did make up for it but switching our server and she was wonderful. Sabrina was the only person that stood out at this hotel."

" They put our luggage into other guest room and we actually had to go into other room to pick our luggage out at 10 o’clock at night. It was uncomfortable and unreasonably stressful. Although they did try to make up for it, it truly did ruin our first night of a two night day. That being said, you cannot beat the location. The hill was amazing and staff were beautiful. "

"Location of this hotel is great, and likely they have lots of wildlife come by the property as I’ve seen many in the area before. But we didn’t see any in the night we visited, unfortunately. The room itself was fine. But it was disappointing to have really cheap toilet paper that broke apart. We also had a broken lamp, and the room was quite dark. But, the staff was super helpful, and there were nice touches like games in the lobby."

"Staff was incredibly helpful and the views were amazing."

"Bad service "

"We absolutely loved our two-night stay in one of their Skyglass Cabins. The check in process and communications were top notch. The bedding is extremely comfortable and cozy. The kitchen and bathroom are well equipped with all your essentials. The Skyglass Cabins offer a breathtaking view of the mountains. Be sure to rent one of their propane fireplaces to enjoy the night skies. The Adirondack chairs are metal, so I suggest bringing lounge cushions and maybe a blanket for your comfort and...

"Everything about our stay was perfect. The staff are absolutely fabulous and made for a fun stay. The food was excellent and our room in the main lodge was very good with a comfy king bed. "

"Convenience and near tourist attractions"

"Great set up well equipped No plugs in parking lot which was a issue as I drive a diesel and weather was -25 "

"Best vacation ever!"

"Perfect location close to Banff town, included parking and bus pass"

"You should check the taps in the shower. It was either burning hot or cold and needed only slight rotation to go either way. Room was fine, rustic, lots of character Bed was uncomfortable and tv was hard to figure out and CC couldn’t be shut off. Clean room and good location."

"Beautiful views, great room. Breakfast was tasty"

"Clean and comfortable room on the end of downtown Banff. Convenient and accessible but still quiet"

"The bed was comfortable. We liked how close to downtown and everything this was, yet removed away from the business of Canmore. We had the king loft room. Bed was comfortable. The lighting in the room was not good. Gettin up In the middle of the night was kind of dangerous as you couldn’t really see the stairs. I did trip on the stairs. Other than that the stay was good."

"Rooms good and clean, staff very good, bed awesome Breakfast ok for me , but partner didn’t eat eggs so not so good"

"1. The shower head is bad which scattered the water around & don’t have the selection of the water flow. 2. Please add the hand holder besides the shower where I can hold it while walk into the tub. 3. No whole body mirror besides the door 4. The staffs are very helpful where we asked her to provide whatever, she always responds quick, very appreciated!"

"The only real issue I have is there was no bear bins for food I was just told to leave it in the car, but I was also told they were going to build some later into the season. Everything else was fantastic with my stay."