Relais & Chateaux hotels in Shuzenji

"The place was amazing and clean. The private onsen in the room was an added bonus. Will stay again if I’m ever in the area. If you’re looking for night life, this isn’t the place as it’s remote and everything is closed by 18:00. "

"Location: perfect for ropeway and pirate ship cruise. 2 min walk away. Rooms: amazing lake view Staff: went above and beyond for every little request Hotel: gorgeous lobby, foot bath outside lobby overlooking the lake. Easy to book private onsens which were impeccably kept and really nice for a family gathering Food: the staff went above and beyond, helping fix a very quick vegetarian dinner for the vegetarians in my family. The spread was amazing and huge. Same for breakfast. Rooms: very clean and very comfortable. Highly recommended stay - wish we stayed longer here!"

"The nicest hotel we have ever stayed at. Beautiful, amazing services and amenities."

"What a treat it was to stay in this accommodation near the end of our trip through Japan. It was a great place to relax and made accessing Hakone's attractions very easy. Wish we could have stayed for more nights! We were disappointed that more coffee pods were not provided by the host for the advertised in-room coffee maker (rare in Japan) - only three for our multiple night stay with two adults. Trekking up and down from the 7-eleven with to-go cups wasn't ideal. That said, the room amenities and complimentary snacks/beverages were appreciated. "

"I would definitely recommend this hotel for anyone looking for a relaxing, enjoyable, and unique experience in Japan. We booked the room with the private hot spring bath for two nights, and it was so worth it! The room was spacious, clean and comfortable with a small outside deck seating area. It was nice to sit outside and hear the wind move through the bamboo trees or the sounds of the river. Yukatas are provided in multiple sizes and are worn when on the property for comfort and ease when using spa services. We also ordered breakfast and dinner through the property. We had both Western style and Japanese style foods - all delicious and definitely an experience you must try! There are a few small shops and eateries nearby and a path one may stroll along the river. A bus stop is nearby or taxis are easily available. Train station is just a 7-minute taxi ride away. We used Google translate during our visit and had no problems. We will definitely visit again!"

"Hotel was clean and the staff were all very polite and helpful. The beds were a little uncomfortable, the AC didn’t work well and the room was hot but we were able to open the windows which was nice. Overall, the hotel was dated and guest rooms could use a renovation "

"Room was spacious and gorgeous. Dinner was absolutely delicious. Staff comes and makes your bed for you while you’re at dinner. Golf course was super fun and beautiful."

"Clean room, nice staff, breakfast can be improved since it felt a bit dry "

"This PROPERTY IS FALSE ADVERTISING! The rooms are nothing like shown in the photos. When I reserve the room, I thought I have a room with beautiful views, and an open Onsen. That was absolutely not what I got.They were also portraying a large, beautiful blue public Onsen on the property, but I was told that hasn’t even been built, and it was not on that property. This company lies to get bookings. The staff is nice and very cordial and the included Japanese style breakfast was great,l. The existing shared Onsens were small but clean and nice. My room was not very clean. The couch was dirty with long black hairs still on it. Too bad that I had higher expectations. Otherwise, it would’ve been OK. The owners and management must be held accountable for false ad advertising!"