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Reviews of Wyndham Garden Shreveport

3 out of 5
Wyndham Garden Shreveport
1419 East 70Th Street, Shreveport, LA

Reviews

6.4
Rating 10 - Excellent. 37 out of 189 reviews" "
Rating 8 - Good. 46 out of 189 reviews" "
Rating 6 - Okay. 45 out of 189 reviews" "
Rating 4 - Poor. 35 out of 189 reviews" "
Rating 2 - Terrible. 26 out of 189 reviews" "

6.6/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

Reviews

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Date night !
Clean fast checkin
Stayed 1 night in Dec 2019
Response from General Manager on 26 Dec 2019
Thank you for taking the time to review our hotel, we appreciate your comments!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2019
Response from General Manager on 26 Dec 2019
Thank you for taking the time to review our hotel, we appreciate your comments!

8/10 Good

Benny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, we will return
Stayed 1 night in Dec 2019
Response from General Manager on 26 Dec 2019
Thank you for taking the time to review our hotel, we appreciate your comments!

6/10 Okay

Caitlin

Liked: Staff & service
Stayed 1 night in Dec 2019
Response from General Manager on 26 Dec 2019
Thank you for taking the time to review our hotel, we appreciate your comments!

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service
We went to check in no one was there,two guys infront of us had issue with rooms and the lady went to talk to her supervisor, so we waited for 20min and we left the hotel because the line was getting longer and we had to plans any way cam back later at night check in very nice lady and friendly so got to the room couldn’t turn tv on remote got no batteries so no TV for the night I was happy but my husband was not happy at all, beds r comfortable, bathroom door broke , the bathroom door got rust on. ,toilet you have to hold the handle for the flusher for few seconds to flush, the wall got white stuff on it the bedroom window need to be painted and not enough lights I. The room and the door in the room handle got nasty white stuff and the door looked old and got scratches on it .i was disappointed
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Manager on 26 Dec 2019
Thank you for taking the time to review our hotel.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a good location and the breakfast was good.
Stayed 2 nights in Nov 2019
Response from General Manager on 26 Dec 2019
Thank you for taking the time to review our hotel, we appreciate your comments!

6/10 Okay

Verified traveller

Stayed 3 nights in Nov 2019
Response from Manager on 26 Dec 2019
Thank you for taking the time to review our hotel.

8/10 Good

Myriam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Management on 17 Jan 2020
Thank you for taking the time to review our hotel, we appreciate your comments. Kind Regards, Hotel Management

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019
Response from Management on 17 Jan 2020
Thank you for taking the time to review our hotel, we appreciate your comments. Kind Regards, Hotel Management

4/10 Poor

Katy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff knocked on our door told us to leave it open before check out. Very rude. People running up and down the hall ways all night making noise, no one told them to stop. Couldn’t enjoy anything no one ever cleaned the room. The rate was ridiculous because they overcharged before I called and changed it . Didn’t even eat the breakfast. Very disappointed
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Manager on 21 Nov 2019
Thank you for taking the time to review our hotel.

10/10 Excellent

Jay W.

Liked: Cleanliness
The Garden
My family had a very pleasant and comfortable stay at the Wyndham Garden in Shreveport, LA. STAFF WAS GREAT!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Manager on 21 Nov 2019
Thank you for taking the time to review our hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Liked the complimentary Hot breaKfast. Fresh fruit a plus. Wish there had been some kind of creamer for my hot coffee. .
Stayed 1 night in Oct 2019
Response from Manager on 21 Nov 2019
Thank you for taking the time to review our hotel. We appreciate your comments, we'll be sure to share them with our staff.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not cleaned for 3 days mold i room. We informed staff of room needing to be cleaned, no help.
Stayed 3 nights in Oct 2019

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Manager on 21 Nov 2019
Thank you for taking the time to review our hotel.

6/10 Okay

Ellen, Weatherford. Texas

Travelled with group
Liked: Staff & service, amenities
Old, uncomfortable bathrooms Had to go to second room because room had not been finished cleaning. Second one floor had not been completed vacuumed
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with family
NO HOT WATER! Comfy bed, Good breakfast
There was a wedding at the hotel the night we checked in. Lots of commotion for awhile. Went to take a shower, NO HOT WATER! Front desk said hotel was booked, and guests must have used it all, but would let maintenance know. Water was still not hot/warm in morning. When we checked out, front desk noted with no concern, explanation or apology. Beds were comfortable. Good breakfast.
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The staff were very nice. But this hotel is old & while it seems they may be making small up grades it should be closed for a bigger overhaul if possible. There were dehumidifiers every where, it still smelled musty & old. Paint, sheet rock & ceiling was coming off every where. I will say it was decently clean where it could be.
Stayed 2 nights in Oct 2019

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Manager on 21 Nov 2019
Thank you for taking the time to review our hotel.

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019
Response from Manager on 21 Nov 2019
Thank you for taking the time to review our hotel.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Interesting Hotel
The only thing I liked about this hotel was the front desk staff, everyone was very helpful and accommodating but the rooms needs major updates/renovations. We spotted roaches in the room and the rooms had old/ mildew smell to them. It took everything not to leave this hotel but it was paid for on business. Will probably never stay there again. Main areas we're clean but we didn't even eat breakfast because of the roaches and didn't know if that was an issue throughout.
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Bathroom was disgusting and has pubic hairs all over the tub and floor. Counters weren't wiped down. Dust everywhere. When we walked in the picture on the wall was crooked as well. Worst Wyndham I have ever stayed in.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with group
Shower water pressure was terrible. WiFi kept me dropping, notice the wireless access point power kept changing.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room clean and quiet. Everything was pleasant. No complaints for over night stay
Stayed 1 night in Oct 2019
Response from Manager on 21 Nov 2019
Thank you for taking the time to review our hotel. We appreciate your comments, we'll be sure to share them with our staff.

4/10 Poor

Hollie

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Room was dirty (floor was sticky and bed skirt had stuff all over it). Went to 3 different floors and no ice. Big fans were in the hall. Our air condition made a horrible noise all night.
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The water pressure in the bathroom was horrible. The gala W lawn in the back needed to be mowed. The safe inside the room was at the top of the closet and didn’t work. The mar Room was half cleaned. The maid service removed the dirty towels and failed to replace with clean towels.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness
Came here for a seminar. Only reason we stayed at this location. Needs a complete overhaul. Our bathroom door lock was on the outside of the bathroom. Leaking tub faucet. Microwave sitting on a table smaller than microwave which did not have an outlet close to it. Beds were very comfortable and clean. The rugs throughout need to be steam cleaned or replaced. The breakfast was mediocre...we ate breakfast both days somewhere else across the street. Maintenance guy was very helpful with getting me ice since multiple ice machines did not work.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019
Response from Manager on 21 Nov 2019
Thank you for taking the time to review our hotel.

8/10 Good

Cody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to rest
The location couldn’t have been better for my one night stay. The price was very reasonable for the Amenities. Breakfast was a nice bonus.
Stayed 1 night in Sep 2019
Response from Manager on 21 Nov 2019
Thank you for taking the time to review our hotel. We appreciate your comments, we'll be sure to share them with our staff.

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019
Response from Manager on 21 Nov 2019
Thank you for taking the time to review our hotel.

4/10 Poor

Laura

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel was very run down and Toilet didn’t work
Stayed 1 night in Sep 2019
Response from Manager on 23 Sep 2019
Thank you for taking the time to review our hotel, we appreciate your comments.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 3 nights in Sep 2019
Response from General Manager on 23 Sep 2019
Thank you for taking the time to review our hotel, we appreciate your comments. Kind Regards,

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Ok for a quick stay
Time to update the rooms. This may already be in progress.
Stayed 1 night in Sep 2019
Response from General Manager on 23 Sep 2019
Thank you for taking the time to review our hotel, we appreciate your comments. Yes, we are currently updating, we are excited about the changes! We hope to see you again real soon.

10/10 Excellent

Debria

Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2019
Response from Manager on 12 Sep 2019
Thank you for taking the time to review our hotel, we appreciate your comments. Kind Regards,

2/10 Terrible

Lovely, Kansas City

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Needs updating/renovation better. Smells bed. Room was not clean booked 3 left after one. Not secure at all doors EXTRA LOOSE lot of rooms out of order. Looked like a haunted house. I would not recommend it to NO ONE sorry. Very disappointed!
Stayed 3 nights in Aug 2019
Response from Manager on 23 Sep 2019
Thank you for taking the time to review our hotel, we appreciate your comments. Please know that guest satisfaction is a top priority. We strive to consistently deliver professional and courteous service to our guests. We are committed to you, our valued customer, and are taking immediate steps to improve. Thank you again for bringing this to our attention, and we'll be sure to pass your concerns along to our Management team. We hope to see you again after renovations. Kind Regards,

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from General Manager on 23 Sep 2019
Thank you for taking the time to review our hotel, we appreciate your comments.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Manager on 12 Sep 2019
Thank you for taking the time to review our hotel, we appreciate your comments. Kind Regards,

8/10 Good

Verified traveller

Liked: Staff & service
Convenience to everything It’s under construction and no continental breakfast.
Stayed 1 night in Aug 2019
Response from Manager on 12 Sep 2019
Thank you for taking the time to review our hotel, we appreciate your comments. Kind Regards,

6/10 Okay

Amanda

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Besides being charged twice for the stay it was overall a good experience
Stayed 2 nights in Aug 2019
Response from Manager on 23 Sep 2019
Thank you for taking the time to review our hotel, we appreciate your comments. Our apologies for the error in billing, we are glad that you enjoyed your stay.

8/10 Good

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Herbert's Review
The facility is conveniently located near interstate access, restaurants and retail businesses. The facility is a little dated, but is clean and comfortable.
Stayed 2 nights in Aug 2019
Response from Manager on 19 Aug 2019
Thank you for taking the time to review our hotel, we're glad that you enjoyed your visit. We'll be sure to share your kind words with our staff. We look forward to your next visit. Please reach out to us directly if we can be of further assistance. Kind Regards,

4/10 Poor

DH

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property needed updating. My main complaint is our Room wasn’t cleaned. They took dirty towels but didn’t make the bed or take out the trash. Asked front desk for towels and never got them. Asked again 6 hours later. Housekeeping brought 1 towel. She said that’s all they had. We had 3 people that needed to shower and didn’t have clean towels.
Stayed 2 nights in Aug 2019
Response from Manager on 19 Aug 2019
Thank you for taking the time to review our hotel, we appreciate your comments. I'll be sure to address this with our management team. Please reach out to us if we can be of further assistance.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Manager on 13 Aug 2019
Thank you for taking the time to review our hotel. We appreciate your comments.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel was much older and shabbier than I thought it would be...could’ve been a lot cleaner as well. Tv remote didn’t work but the tv was so small I used my laptop if I needed to watch anyway. Also, pretty sure the lady that was staying across the hall from me was buying drugs in the middle of the night. I could hear her telling two guys that knocked on her door that her money was in her purse and all she needed was three syringes :O. Wouldn’t stay here again. As a plus, location was very convenient, front desk staff were super nice, and parking was easy.
Stayed 2 nights in Aug 2019
Response from Manager on 19 Aug 2019
Thank you for taking the time to review our hotel, we appreciate your comments. We'll be sure to share your kind words with our Front Desk staff. Also, I'll be sure to address your concerns with our management team. Please reach out to us if we can be of further assistance.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2019
Response from Manager on 13 Aug 2019
Thank you for taking the time to review our hotel. We appreciate your comments.