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Reviews of La Quinta Inn & Suites by Wyndham Shreveport Airport

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 609 out of 1016 reviews" "
Rating 8 - Good. 249 out of 1016 reviews" "
Rating 6 - Okay. 77 out of 1016 reviews" "
Rating 4 - Poor. 37 out of 1016 reviews" "
Rating 2 - Terrible. 44 out of 1016 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Quandre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to say!!!
Stayed 1 night in Apr 2024
Response from Heather on 1 May 2024
Thank you for your review. We look forward to seeing you again.

10/10 Excellent

Antwon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Timme, Front Desk Staff on 30 Apr 2024
Thank you! We are glad you enjoyed your stay.

6/10 Okay

Tony, Arlington

No handicap first rooms and dogs running around unleash. Should have area handicap on the first floor and dogs separated also on the first floor
Stayed 2 nights in Apr 2024
Response from Heather on 29 Apr 2024
Thank you for you review. We do apologize for the inconvenience. If you have any questions, please feel to call the hotel directly.

6/10 Okay

PATRICIA, Houston

Travelled with family
Liked: Cleanliness, staff & service
The hotel facilities are nice, the front desk staff was good. Shannon at the front desk provides great customer service. The problem we had was the hotel lost power to some parts of the hotel due to a storm and transformer malfunction. This cause a huge inconvenience for me having to use stairs with my limited walking ability, no hot water for a shower and no heat to warm up from the cold front that happened. This may be my last time booking with Wyndham hotels due to having problems at another location in this area just a few weeks apart. My suggestion is the property need a generator that will run the whole property.
Stayed 2 nights in Apr 2024
Response from Heather on 23 Apr 2024
Thank you for your feedback. Unfortunately, we did experience some bad weather. Any other concerns please reach out to us at the hotel.

4/10 Poor

donald R

Power was off at property and heat and air. At times. Staff doing their best to manage the power outage.
Stayed 1 night in Apr 2024
Response from Heather on 22 Apr 2024
Dear Donald, Thank you for your recent stay. We apologize for the inconvenience the area power outage caused. We had limited power supply until the power the city was able to make the repairs. We value your feedback and hope that you will consider us again in the future.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and welcoming. I was so pleased with the rest I got there.
Stayed 1 night in Apr 2024
Response from Heather on 17 Apr 2024
Thank you for sharing your reviews. We look forward to seeing you on your next stay.

8/10 Good

John

Travelled with family, Travelled with pets
Liked: Staff & service, property conditions & facilities
Very pleasant stay. Staff was friendly. Rooms were clean and comfortable. Loved the recliner. Breakfast was nice.
Stayed 1 night in Apr 2024
Response from Heather on 17 Apr 2024
Thank you for sharing your reviews. If you have any more concerns, please contact the hotel. We look forward to seeing you on your next stay.

6/10 Okay

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
The ac unit was very loud. There a vent in the bathroom that could wake the dead.
Stayed 2 nights in Apr 2024
Response from Timme, Front Desk Staff on 14 Apr 2024
Thank you so kindly for your review of your stay with us. We are very sorry for any inconvenience that you may have experienced. We will have that issue looked into and look forward to seeing you again.

2/10 Terrible

Salmon

Stayed 1 night in Apr 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Heather on 11 Apr 2024
Thank you for sharing your review. If you have any questions or concerns please contact the hotel directly.

10/10 Excellent

Kelly

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very informative and friendly!
Stayed 1 night in Apr 2024
Response from Heather on 10 Apr 2024
Thank you for sharing your review. If you have any questions or concerns please contact the hotel directly.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Heather on 9 Apr 2024
Dear KimberlyThank you for the 5-star review! We're happy to hear that you enjoyed your stay with us.

2/10 Terrible

Shantia

Stayed 1 night in Mar 2024
Response from Heather on 25 Apr 2024
We regret to hear that your stay did not live up to your expectations. Should you wish to further discuss your concerns, please feel free to reach out to us directly at the hotel.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Parking was an issue. Had to park off property due to being full. Lots of trucks and people living in their vehicle on street where we had to park. No issues with hotel itself
Stayed 1 night in Apr 2024
Response from Heather on 3 Apr 2024
Thank you for staying with us. We look forward to seeing you again. We appreciate your feedback, the side street belong to the city.

10/10 Excellent

Mekayla

Stayed 1 night in Mar 2024
Response from Heather on 18 Apr 2024
Dear Mekayla, Thank you for the 5-star review! We're happy to hear that you enjoyed your stay with us. We look forward to seeing you again in the future.

6/10 Okay

Diana

Stayed 1 night in Mar 2024
Response from Heather on 18 Apr 2024
Dear Diana, Thank you for your recent stay. We value your feedback and hope that you will consider us again in the future.

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and accommodating staff. Clean, quiet hotel close to the airport, but far enough away from Hollywood Ave to feel safe. Check in and check out is quick and painless, and the rates are good.
Stayed 3 nights in Mar 2024
Response from Heather on 28 Mar 2024
Thank you for sharing your kind words. Please come back to stay with us your next visit.

4/10 Poor

Wendi

Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Heather on 27 Mar 2024
Dear WendiWe regret to hear that your stay did not live up to your expectations. Our goal is to provide a great experience and it looks like we fell short of our goal. We value your feedback and will work hard to improve our services.

10/10 Excellent

Bryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent
Stayed 2 nights in Mar 2024
Response from Heather on 18 Mar 2024
Dear BryanThank you for the 5-star review! We're thrilled to hear that you enjoyed your stay with us.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Heather on 14 Mar 2024
Dear StevenThank you for the 5-star review! We're thrilled to hear that you enjoyed your stay with us. We look forward to seeing you again in the future.

10/10 Excellent

SUSAN

Travelled with pets, Travelled with partner
VERY clean & spacious room! Away from downtown casinos & felt much more private.
Stayed 1 night in Mar 2024
Response from Heather on 4 Mar 2024
Dear Susan, Thank you for the wonderful review! We're so happy to hear that you enjoyed your stay with us. We look forward to seeing you again in the future.

6/10 Okay

PAULA

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The bathroom need to be upgraded. Mildew around tub had been painted over. Shower handle had mold & mildew. Tub had been painted over mildew spots. Refrigerator made noise all night
Stayed 1 night in Mar 2024
Response from Heather on 4 Mar 2024
Dear PaulaThank you for your recent stay with us. We're sorry to hear of any issues that you experienced. Our maintenance team has been informed and we're working to make the necessary repairs We truly appreciate your feedback and hope that you will consider us again in the future.

10/10 Excellent

Rick

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
Staff was very helpful and supportive!
Stayed 1 night in Feb 2024
Response from Heather on 4 Mar 2024
Dear Rick Thank you for the 5-star review! Our team works hard to provide great service to our guests. I know my team will be thrilled to see your review. Thank you for being our guest and we look forward to seeing you again.

10/10 Excellent

Joey

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Dec 2023
Response from Heather on 27 Feb 2024
Dear Joey, Thank you for the 5-star review! We're happy to hear that you had a great experience with us.

10/10 Excellent

Jonathan

Stayed 1 night in Feb 2024
Response from Heather on 27 Mar 2024
Dear Jonathan, Thank you for the 5-star review! We're happy to hear that you enjoyed your stay with us. We look forward to seeing you again in the future.

10/10 Excellent

Dianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very kind and helpful. Room was clean and tidy.
Stayed 1 night in Feb 2024
Response from Heather on 26 Feb 2024
Dear DiannaThank you for the 5-star review! Our team works hard to provide and friendly and clean environment for our guests. I know they will be thrilled to hear that you enjoyed your stay. We look forward to seeing you again in the future.

8/10 Good

Lakeedia

Travelled with family, Travelled with partner
Liked: Property conditions & facilities
Nice stay. Rooms could use a deep cleaning. Had trouble with my key cards which was inconvenient but overall the stay was decent
Stayed 4 nights in Feb 2024
Response from Heather on 26 Feb 2024
Dear LakeediaThank you for your recent stay. I'm sorry to hear that there was trouble with your room keys. I can totally understand how frustrating that can be. We value your opinion and are glad to hear that overall, you enjoyed your stay. Thank you for being our guest and we hope that you will think of us again in the future.

10/10 Excellent

Todd

Stayed 1 night in Feb 2024
Response from Heather on 27 Mar 2024
Dear Todd, Thank you for the 5-star review! We look forward to seeing you again in the future.

2/10 Terrible

Dasjuan

Stayed 1 night in Feb 2024
Response from Heather on 27 Mar 2024
Dear Dasjuan,We sorry to hear of any issues you experienced with your reservation. I see that your reservation was cancelled for this night. We would love to know what happened so that we can make improvements on our end. Should you wish to share your concerns, please contact the hotel directly to speak with a manager.

4/10 Poor

Monisha

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Heather on 6 Feb 2024
Dear Monisha, We regret to hear that your stay with us was not as you expected. We value your feedback and hope that you will consider us again in the future.

10/10 Excellent

A W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Heather on 6 Feb 2024
Thank you for the wonderful rating!

10/10 Excellent

Cheri

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Heather on 31 Jan 2024
Dear Cheri Thank you for the 5-star review! We're happy to hear that you enjoyed your stay with us.

8/10 Good

DONNA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great front desk personnel!
Stayed 1 night in Jan 2024
Response from Heather on 31 Jan 2024
Dear Donna, Thank you for the kind words for our front desk team. I know they will be thrilled to hear you were impressed with their service. We look forward to seeing you again in the future.

6/10 Okay

Robert

Travelled with family
Room was ok but breakfast was not good! Eggs were dry, the sausage links were rock hard.
Stayed 1 night in Jan 2024
Response from Heather on 31 Jan 2024
Dear Robert, Thank you for your recent stay. We apologize for your experience during our breakfast service. I will share your feedback with that department so we can make any necessary corrections. We value your feedback, and we hope that you will consider us again in the future.

4/10 Poor

Tracy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Jan 2024
Response from Heather on 31 Jan 2024
Dear Tracy, We regret to hear that your stay with us did not live up to your expectations. Our team works hard to provide great service and we're sorry to hear of any issues that you experienced. We hope that you will give us another opportunity in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend l
The staff was super friendly and rooms were nice and comfortable.
Stayed 1 night in Jan 2024
Response from Heather on 26 Jan 2024
Thank you for the fantastic review! We're so glad you enjoyed your stay.

10/10 Excellent

Dena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Place to Stay
Traveling home from trip, I got sick. I stayed here while I got better. The staff are amazing! They were so incredibly helpful and kind. The room was clean and comfortable. Even sick, it was a great stay.
Stayed 2 nights in Jan 2024
Response from Heather on 26 Jan 2024
Dear Dena, Thank you for such a wonderful review! I'm so happy my team was there to make sure that even while sick you had a comfortable stay. I know my team will be so happy to know that they made such a wonderful impression. We look forward to seeing you again in the future.

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and clean hotel!
Stayed 7 nights in Jan 2024
Response from Heather on 26 Jan 2024
Dear Kristen, Thank you for the wonderful review! We are all committed to ensuring you have a great experience. We hope to see you again soon.

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Heather on 26 Jan 2024
Dear Annie Thank you for the 5-star rating! We're happy to know that you enjoyed your stay with us. We look forward to seeing you again in the future.

4/10 Poor

Brandon

Travelled with family
Disliked: Staff & service, amenities
I booked a room for 5 people but only got accommodation for 4 was told that I could go buy an air mattress and sleep on the floor or they would give me extea blankets to make a pallet on the floor
Stayed 1 night in Jan 2024
Response from Heather on 23 Jan 2024
Dear Brandon, Thank you for your recent stay. I'm very sorry to hear that our clerk didn't have/offer a rollaway bed/crib for the 5th guest. I'm looking into this now and speaking with my team to make sure these requests are handled in a professional manner. I am very sorry for any inconvenience your family experienced. Thank you for bringing this to my attention. We hope that you will consider trying us again in the future.

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Heather on 22 Jan 2024
Dear Roger, Thank you for the 5-star review! We look forward to seeing you again soon.

4/10 Poor

Kelcey

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
The room had roaches.
Stayed 1 night in Jan 2024
Response from Heather on 19 Jan 2024
Thank you for your recent stay with us. We're very sorry to hear of any pest activity in the room. Thank you for letting us know so that we can have our vendor inspect and treat the room. We hope that you will consider us again in the future.

10/10 Excellent

Jeannie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel!
Amazing friendly staff and super clean hotel! I travel a lot…. This place is a stand out
Stayed 1 night in Jan 2024
Response from Heather on 17 Jan 2024
Dear Jeannie, Thank you for this wonderful review! Our team works very hard to provide a clean and inviting environment for our guests. I know they will be thrilled to hear to know that you were happy with your stay. We look forward to seeing you again in the future.

10/10 Excellent

Shani

Liked: Cleanliness, staff & service, property conditions & facilities
The redesign of La Quintas are hit or miss. This is a hit. When they mean no smoking, they mean it. Staff —just lovely. Air-heat unit in the room would be the only negative—that was old and didn’t sound very good. Room was very clean and well up-kept.
Stayed 3 nights in Jan 2024
Response from Heather on 17 Jan 2024
Dear Shani, Thank you for the 5-star review! We're thrilled to hear that you enjoyed your stay with us. I'm sorry to hear that the ptac unit was noisy. Thank you for bringing this to our attention. We will get that taken care of right away. We value your feedback and look forward to seeing you again in the future.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
The beds was small didn’t have any extra space water got cold fast ice box was dirty with hair in it and sheets had a spot on them oh and the shower curtain had dirty stains on them.
Stayed 2 nights in Jan 2024
Response from Heather on 15 Jan 2024
We regret to hear that your recent stay did not live up to your expectations. Our team works hard to provide a clean and comfortable room and I am sorry to hear of the issues that you experienced. Your review will be shared with our team who I know will work to address these issues and make the necessary corrections. We hope that you will consider us again in the future.

6/10 Okay

Lynn

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Heather on 19 Jan 2024
Dear Lynn, Thank you for your recent stay. We value your feedback and hope that you will give us another opportunity to serve you in the future.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Heather on 12 Jan 2024
Dear Barbara, Thank you for the wonderful rating We're thrilled to hear that you enjoyed your stay with us. We look forward to seeing you again.

6/10 Okay

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Shower was warm/cold and weak.
Over all it was a decent experience but the shower for two days was only flowing low pressure warm water, so much so that I and my wife shivered in the shower since only warm water only hits a small portion of your body back and the other use just gets old and wet. Staff tried to their best to address the issue but there were no other rooms available.
Stayed 2 nights in Jan 2024
Response from Heather on 12 Jan 2024
Dear Peter, Thank you for your recent stay. I'm very sorry to hear the hot water issue that you experienced I am double checking now with our maintenance department to make sure that we have addressed and made the necessary corrections to this shower. Thank you for bringing this problem to our attention. We hope that you will give us another opportunity in the future.

10/10 Excellent

Terise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Heather on 10 Jan 2024
Dear Terise,Thank you for the 5-star rating! We look forward to seeing you again soon.

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Heather on 10 Jan 2024
Dear Derek, Thank you for your recent stay with us. We value your feedback and hope that you will consider us again in the future.