"Bathroom could do with a touch of paint as there was a damaged part on the wall. It had been touched up, but not fully. The hotel info on the TLV didn’t work either. However, the desk staff were friendly and really helpful. I would stay here again but a bit more attention to detail would make a big difference."
"Lovely place to stay. My only criticism is when asking where to park the receptionist on the phone recommended a car park miles away (st Mary's). Don't! As long as it's not a match day, it was easy to park straight outside and then don't pay in the blue car park, they have a code inside for half price. "
"It’s a lovely hotel and very convenient stop. The staff were super friendly and helpful.
We only had breakfast but it was delicious and plenty of it. The decor was lovely but needed a bit of tidying and the vase on the table needed a clean. I’m not keen on fake flowers which gather dust and the winter sun shows the glass vase needing a polish.
I’m being picky hoping I’m being helpful. It was a fab stay and I thoroughly recommend it and would stay again. "
"Absolutely first class, great welcome from staff and the food was excellent- well done Chef. Room was spotlessly clean, comfortable bed and plenty of space.
Great selection of beers and a food menu with plenty of choices."
"As I pulled into the car park it dawned on me that I had stayed there before but it had been a Premier Inn back then. I am not sure why it was no longer part of that chain but it hadn't really changed. It was the same as it used to be. It was clean and tidy and the staff were incredibly friendly and helpful.
One word of warning: On their website they say they are in walking distance of the city centre amenities such as the Emporium Theatre (which is why we were there). We used Google maps to...
"Clean & comforts, but there’s no table which even can’t have a simple breakfast. Have 2 sofa which are no use for us. It’s better to have a table & storage drawer."
"Not great for EV drivers as when you take the car to charge, you cannot return to the hotel to park. And the cleanliness in the bathroom prevented me from bathing my 3 year old."
"There were no cocktails to be had At All ! The pillows need changing as they are like bricks and the Showers need a shower mat as it becomes very, very slippery.
This is a shame, because everything else was Great."
"We recently stayed at The Whitehouse Hotel in Peterlee as a group of five, and it was an absolute delight. The rooms were spotless, tastefully decorated, and the beds were incredibly comfortable—just what we needed for a relaxing stay.
Although we hadn’t pre-booked breakfast for all five of us the night before, the staff were more than happy to accommodate us on the day without any fuss, which we really appreciated. That kind of flexibility and friendliness made a big difference.
We didn’t use...
