Search Hotels Near Shangrila Water Resort, Mumbai

"Had a mishap and informed the hotel hours before checking but they refused to cooperate and refund the money The did not even offered a partial refund. Had my booking company called also and they refused. Horrible customer service they are only interested in the finance aspect not the humane feelings. We were 3 ladies 63, 74, 75 Traveling together Stay away from this inhumane hotel. "

"Excellent breakfast"

"The room was clean and comfortable. The view over the lake was fantastic. I've stayed several times. I go back because the pool is large, with lots of loungers and the breakfast has best variety of any hotel breakfast in the city. The staff is excellent, both friendly and professional. I appreciate the fact that there are posted rules for areas and the staff follows through with the rules, even when some customers complain. For instance, while at the pool recently, I saw a father arguing with the staff because he had put his young daughter in the pool in regular clothes. They pointed out that she needed to be in proper swim attire. He argued and yelled, but they held firm. Congratulations and well done to the staff!"

"It was ok, but not to what other hotels provide in the area"

"Friendly staff, good breakfast, well located, good deal"

"The hotel is clean and comfortable. It is very convenient in Term 2 Arrival lower level. I would stay again for a short lay over and need a place to rest and shower. "

"Slightly understaffed"

"Enjoyed our stay"

"Really enjoyed my stay at this hotel. The room was spotless, the staff were friendly and always ready to help, and the breakfast exceeded expectations. The facilities, especially the gym and swimming pool, were clean and well kept. Would definitely stay again."