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Reviews of Park Hyatt Shanghai

5 out of 5
Park Hyatt Shanghai
No 100 Century Avenue Pudong, Shanghai, Shanghai

Reviews

9.2

Wonderful

Rating 10 - Excellent. 155 out of 241 reviews" "
Rating 8 - Good. 69 out of 241 reviews" "
Rating 6 - Okay. 12 out of 241 reviews" "
Rating 4 - Poor. 4 out of 241 reviews" "
Rating 2 - Terrible. 1 out of 241 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Moon Fun

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The view is terrific
Stayed 3 nights in Mar 2024
Response from Marketing and Communication Team on 25 Mar 2024
Dear guest, Thank you very much for staying at Park Hyatt Shanghai, we really appreciate your kind feedback to us. Park Hyatt Shanghai is dedicated to make place where combined contemporary art and luxury service. we look forward to welcoming you back in the near future. Best Regard, Park Hyatt Shanghai Team

8/10 Good

calvin

Liked: Cleanliness, staff & service, property conditions & facilities
very austere and low key interior. quiet and nonchalant. expensive in hotel lounge and bars
Stayed 2 nights in Jan 2024
Response from Marketing Team on 8 Feb 2024
Dear guest, Thank you very much for staying at Park Hyatt Shanghai, we really appreciate your kind feedback to us. Park Hyatt Shanghai is dedicated to make place where combined contemporary art and luxury service. we look forward to welcoming you back in the near future.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top of the World
Exceptional hotel at the vey top of one of the world’s most iconic buildings. Everything about this place was exceptional and of the highest standard including the staff. If you want absolute luxury, you wont be disappointed.
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth staying at
During a one-night stay at this hotel while in transit from Japan, we were treated to breathtaking nighttime views, with our room overlooking the Shanghai Pearl Tower, adding an extra layer of specialness to our stay. The overall experience was enjoyable, with smooth check-in and check-out processes, and exceptional service from the breakfast staff.
Stayed 1 night in Oct 2023

10/10 Excellent

Haibing, Fremont

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highest hotel I have ever stayed. Very nice bund view.
Stayed 1 night in Jul 2023

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Did not meet my Park Hyatt expectations
I was a bit underwhelmed when I entered my room. I had booked King with river view. The interior finishes definitely need some upgrades, the bath tub had visible rust, as well as other bathroom finishings. The furniture also needs some updating. But the selling point of the Park Hyatt is the view, that did not disappoint. Amazing view to wake up to.
Stayed 2 nights in Nov 2021
Response from General Manager on 27 Apr 2023
Dear guest Thank you for your staying at Park Hyatt Shanghai! We sincerely appreciate your feedback.

10/10 Excellent

Marek

Liked: Property conditions & facilities
Exactly what you would expect from a 5-star hotel
Great location with amazing views, professional service and room of a very satisfying standard. I only wish the bed was a bit softer.
Stayed 2 nights in Nov 2021
Response from General Manager on 27 Apr 2023
Dear guest Thank you for your staying at Park Hyatt Shanghai! We sincerely appreciate your feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My definition of luxury, this hotel strikes the perfect balance of elegance and simplicity. Rooms are tastefully decorated with all the amenities your'd come to expect from a 5 star hotel including automatic black out curtains and one touch lighting control. The views from this hotel is one of the best in town. Only downside is that it's a bit of a maze for first time visitors.
Stayed 1 night in Jan 2020
Response from Park Hyatt Shanghai Team on 12 May 2020
Dear Guest We sincerely appreciate your feedback. We hope to see you soon in the near future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved this hotel. I think it is in the top ten of anything I've visited. The service was excellent, the room and view incredible and the pool was outstanding.
Stayed 2 nights in Nov 2019
Response from Park Hyatt Shanghai team on 7 Jan 2020
Dear guest Thank you for your staying at Park Hyatt Shanghai! We sincerely appreciate your feedback. Hope to see you again in the near future. With Best Regard,

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from Park Hyatt Shanghai team on 30 Dec 2019
Dear Valued guest Greeting! We thank you for your feedback and appreciate your staying at Park Hyatt Shanghai. We are looking forward to seeing you again!

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the clouds
I loved living amongst the clouds. The room is fabulous, windows very clean and what a view. The bed was comfy, the bathroom delicious! The absolute best was the gorgeous pool on floor 85. Wow! The best views in Shanghai!
Stayed 1 night in Sep 2019
Response from Park Hyatt Shanghai Team on 4 Oct 2019
Dear Glenda Greeting from Park Hyatt Shanghai! We are pleased that you enjoyed stay with us. And we thank you for sharing your stay with beautiful picture. We are looking forward to seeing you again. Best Regard,

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Sep 2019
Response from Park Hyatt Shanghai Team on 13 Sep 2019
Dear guest Greeting from Park Hyatt Shanghai. We appreciate your stay and feedback. We are looking forward to seeing you again.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff speak little English and the service is poor
Stayed 2 nights in Sep 2019
Response from Park Hyatt Shanghai team on 4 Oct 2019
Dear Guest We appreciate your feedback after staying at Park Hyatt Shanghai. Your value comments was shared with Management team and we will try to improve our service. We hope you can visit us again in the future and you can see your team's improvement. Once again, thank you for your feedback. Best Regard,

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2019
Response from Park Hyatt Shanghai on 24 Aug 2019
Dear Guest We thank you for your feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The building is increible and the rooms are just as nice
Stayed 3 nights in Jul 2019
Response from Park Hyatt Shanghai on 31 Jul 2019
Dear Guest, We thank you for staying with us and appreciate your feedback. We are looking forward to seeing you soon. Thank you and Best Regard, Park Hyatt Shanghai

6/10 Okay

Larry

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We came here after we stayed at Four Seasons Pudong a month before. I liked the hospitality shown at Four Seasons Pudong so I thought Park Hyatt will offer the same services. Check in was quick and easy but I have a few opinions about the actual rooms. Things seem to be dated and it seemed that Park Hyatt wanted to achieve a minimalist design but details had shown me that people have not been taking care of the amenities. Design language is all over the place and elements didn’t fit in with each other. Also the staff did not seem to be as attentive as other hotels’ staff members. Overall, I would say the view is fantastic, amenities are as you expect but I think the staff need to be more caring.
Stayed 2 nights in Jul 2019
Response from Park Hyatt Shanghai Team on 17 Jul 2019
Dear Larry Thank you very much for staying with us at Park Hyatt Shanghai. It was certainly a pleasure to have you with us. We are very disappointed to see that the stay did not meet your expectations. Meanwhile, we would be very grateful if you could kindly share more your stay information and experience with us. So we could take this opportunity to improve on any service shortfalls you might have encountered during your stay. I certainly would like to thank you again for your time in providing your valued feedback. Please know that your feedback is very important to us, I would share your comments to our management team as well. We look forward to hearing from you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Mark Lyons on 27 Jun 2019
Dear guest, Thank you very much for rating us at 5 score, it's more than delighted to know that you had a pleasant stay with us. Sincerely hope to hosting you again in the near future. With best regards Mark Lyons General Manager

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel with
The hotel is located on the 79th to the 93rd floors of the world financial center and is currently the second highest hotel in the world. We stayed in a 1 King Bed (Bund View) room and the views were memerising. Our room wasn't ready when we tried to check so the concierge gave us a complimentary breakfast for the duration of our stay which was really nice of them for no fault of theirs. The staff were welcoming and we were always greeted with a smile and a hello. The room was very high tech and really interesting, particularly the toilet. Would recommend to anyone.
Stayed 2 nights in Jun 2019
Response from Mark Lyons on 25 Jun 2019
Dear Patrick, Thank you very much for staying at Park Hyatt Shanghai, really appreciate your kind feedback and compliments on overall amenities and facilities. Park Hyatt Shanghai is dedicated to deliver each guest senses of personal luxury. We sincerely look forward to having you stay with us again should your future plan brings you this way. Warmest regards Mark Lyons General Manager

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from Mark Lyons on 27 May 2019
Dear guest, Thank you very much for your kind feedback and it's more than delighted to know you had a pleasant stay experience with us. Sincerely look forward to hosting you again in the nearest future. With warmest regards Mark Lyons General Manager

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019
Response from Mark Lyons on 20 May 2019
Dear guest， Thank you very much for your kind feedback and 10 points score. We sincerely look forward to having you stay at Park Hyatt Shanghai again should your future plan brings you this way. With warmest regards Mark Lyons General Manager

10/10 Excellent

Francisco, Mexico City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is superb although a bit far from the subway. The rooms are very nice
Stayed 4 nights in Apr 2019
Response from General Manager on 14 May 2019
Dear Francisco, Thank you very much for staying at Park Hyatt Shanghai. We really appreciate your compliments on over all amenities and facilities. Park Hyatt Shanghai is dedicated to deliver each guest the sense of personal luxury as well as services which align with Hyatt Standard all the time. We sincerely look forward to hosting you again if your future plan brings you this way. With best regards Mark Lyons General Manager

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019
Response from Mark Lyons on 10 May 2019
Dear Ellen, Thank you for staying at Park Hyatt Shanghai and we do appreciate your rating on us. Sincerely hope to having you stay with us again if your future plan brings you this way. With best regards Mark Lyons General Manager

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
China trip
Great
Stayed 1 night in Feb 2019
Response from Mark Lyons on 20 May 2019
Dear Arthur， Thank you very much for your kind feedback and 10 points score. We sincerely look forward to having you stay at Park Hyatt Shanghai again should your future plan brings you this way. With warmest regards Mark Lyons General Manager

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views, good hotel, a little tired
Good hotel for business, though it was full of children on this visit. Staff were wonderfully friendly and helpful. Room overall very large and comfortable, but some fixtures were a bit dated.
Stayed 2 nights in Apr 2019
Response from Mark Lyons on 23 Apr 2019
Dear Ben, Thank you very much for staying at Park Hyatt Shanghai and sharing your feedback with us. It's delighted to know that your overall stay experience achieved your expectation. The hotel interior is created by award-winning designer Tony Chi and the service team is dedicated to deliver each guest senses of personal luxury. We sincerely look forward to having you with us again if your future plan brings you this way. With warmest regards Mark Lyons General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Park Hyatt Shanghai Team on 5 Feb 2019
We appreciate your visit and comment

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2018
Response from Mark Lyons on 15 Nov 2018
Dear guest, Thank you very much for sharing your recent stay experience with us. Sincerely to host you again should your future plan brings you this way. Best regards Mark Lyons General Manager

6/10 Okay

Faris

Disliked: Cleanliness, staff & service
Less than what I expected
You pay for the location not the service.
Stayed 2 nights in Nov 2018
Response from Mark Lyons on 15 Nov 2018
Dear Faris, Thank you very much for staying with us. We are disappointed knowing that you experience here may not achieve your expectation. We sincerely to welcome you back to Park Hyatt Shanghai if your future plan brings you this way. Best regards Mark Lyons General Manager

10/10 Excellent

Ros, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good view, spacious room and comfortable bed. Like the spacious bathroom and Japanese toilet seat. Air con is adjustable which is a benefit.
Stayed 7 nights in Oct 2018
Response from Mark Lyons on 12 Nov 2018
Dear Ros， Thank you for sharing your recent stay experience with us. It's more that grateful to receive your compliments on overall services and facilities of Park Hyatt Shanghai. We sincerely look forward to hosting you again should your future plan brings you this way. Best regards Mark Lyons General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wee-rounded experience: ambience, staff, rooms, fitness, views - hit on all measures.
Stayed 3 nights in Sep 2018
Response from Mark Lyons on 5 Oct 2018
Dear Guest, Thank you for sharing your recent stay experience with other Expedia users. We are delighted to know that you enjoyed your stay with us at Park Hyatt Shanghai. Sincerely look forward to hosting you again if your future plan brings you this way. Best Regards

10/10 Excellent

Bob, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible view. Incredible breakfast. Relaxing room.
Stayed 7 nights in Sep 2018
Response from Mark Lyons on 5 Oct 2018
Dear Bob, Your comments is well received, we are more than happy to know that you had a wonderful time during stay with us. We hope to see you again in the near future. Warmest regards.

10/10 Excellent

TingPing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay though hotel room decoration looks very plain
Stayed 2 nights in Jul 2018
Response from Rita MarCom Manager on 6 Jul 2018
Dear TingPing, Thank you very much indeed for sharing your recent stay experience at Park Hyatt, Shanghai. We're delighted to know that you enjoyed your stay with us and it's more than grateful to received your compliments on our overall amenities and services. We look forward to welcoming you back to Park Hyatt Shanghai -- your sweet home away from home, should your future travel plan brings you this way.

2/10 Terrible

Anthony

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Confusion regarding reservation
Fancy place but NO Service.
Stayed 1 night in Jun 2018
Response from Rita Wang on 25 Jun 2018
Dear Anthony,thank you very much for staying with us, we really appreciate your feedback and constructive comments. I am very sorry to hear there were some shortcomings and discomfort during your stay with us. Please accept our sincere apologies for the inconvenience caused. We look forward to welcoming back again and witness our improvement we made.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2018
Response from Rita Wang on 15 Jun 2018
Dear guest, thank you for staying with us at Park Hyatt Shanghai and we do appreciate your kind feedback. We look forward to welcoming you back to Park Hyatt, Shanghai should your future travel plan brings you this way.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good facilities and not good staffs
Reception staffs were not kind and cannot speak English properly. Hard to communicate.
Stayed 2 nights in Dec 2017

8/10 Good

King Man Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

10/10 Excellent

LLOYD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over the top.
Everything about this hotel is over the top! The room was a lot bigger then I thought, the staff was always helpful. I can't wait to stay again.
Stayed 1 night in Sep 2017

10/10 Excellent

simon, tel aviv israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old but still one of the best
Great hotel great service will recommend everyone who has business in pudong
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location !
it it very good hotel and great location and it is also very expensive ! having fun spending your money !
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Penny, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay for great viewing
I was born and raised in Shanghai and moved to Miami. This time I came back with my husband and was wondering where should I take him in Shanghai since he has been to most the tourist places. I thought about the idea of interesting hotels in Shanghai. Since right now Park Hyatt is still the tallest one in Shanghai. We decided to stay there for a night. It was an amazing experience. The front desk is very helpful and friendly. Room was prepared within 30 mins. View was great. My husband love the shower room.

6/10 Okay

amit

Disliked: Cleanliness, staff & service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Matthew C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, Great View
Overall, good experience. Wish the service was a little better. The hotel service was good, but there restaurant service could be improved!

10/10 Excellent

Doug, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No cabs at the hotel. Nice hotel
Nice hotel well located. Restaurant was good. Top of building floor 92 bar was smokey, loud, very entry no one was there in a Friday and Saturday Night Sept 30, Oct 1st

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is gorgeous. I was lucky enough to stay when the sky was clear so the views were great (thanks G20). The bathtub was the main selling point for me. It was very relaxing. Turndown service!! They arrived seconds after we mentioned wanting ice &water. It added a special touch. The main reason I can't give 5 stars is the concierge service. The front desk staff were friendly and spoke English, but the concierge desk was not as skilled. I asked them what my options were to get to the airport. I got a one word reply: "taxi". There was no mention of the metro or even instruction. I know it's small, but it was weird. I got the feeling I was inconveniencing them by asking or that they couldn't/didn't want to hold a conversation in English...much unlike the Front Desk staff. Also, after I checked out I left my luggage with bell service for a bit. The next day during my travels, I realized my neck pillows were missing. When I called the hotel to see if they'd been found, I was transferred twice and put on hold for a while. Finally, they took my phone number and promised to call back. To this day, I haven't gotten a return call or email. I've considered the $40 pillows a loss. The hotel is gorgeous...so you will get what you pay for, but communicating in English will be a big challenge (I wouldn't think twice about a language barrier in Shanghai hotel if this hotel didn't highlight that they're bilingual). Oh, and if you lose something...don't expect to get it back.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

jitu, New york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, located in the city centre
Great location, breathing view with nice restaurants and lovely lobby on 87th floor. Staff is very friendly, concierge was very helpful.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time in the highest hotel in Shanghai and possibly in the world. Stunning view, outstanding foods and excellent facilities.For sure will come back again.