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InterContinental Shanghai Harbour City by IHG

4.5 star property
Lakeside relaxation awaits with rejuvenating sauna sessions, easy access to local attractions, and four distinctive restaurants serving delicious regional cuisine

Choose dates to view prices

InterContinental Shanghai Harbour City offers a luxury retreat near Dishui Lake. Enjoy the sauna, garden, or playground. The hotel features four restaurants, free in-room WiFi, and dry cleaning services, with attentive staff praised by guests.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is ฿3,651
฿4,257 total
includes taxes & fees
14 Jul - 15 Jul

Room options

Available filters for rooms
Showing 25 of 25 rooms

View all photos for Premium Room

A modern bedroom with a large bed, a sofa, and a small table.

Premium Room

  • Garden view
  • 53 sq m
  • Sleeps 3
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room

A modern hotel room with a large bed, a seating area, a large window, and a view of trees.

Standard Room

  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed, Balcony

A modern hotel room with a large bed, a seating area, a large window, and a view of trees.

Premium Room, 1 King Bed, Balcony

  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Club lounge access

A modern living room with a sectional sofa, a round coffee table, and a flat-screen TV mounted on the wall.

Suite, 1 Bedroom, Club lounge access

  • Garden view
  • 114 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed, Lake View

A black tray holding two white bottles labeled 'BLANCHE' with pumps, and two additional bottles in the background.

Premium Room, 1 King Bed, Lake View

  • Lake view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed

A modern living room with a grey sofa, a smaller armchair, and a coffee table with books and a fruit bowl.

Junior Suite, 1 King Bed

  • Garden view
  • 85 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 King Bed

A modern hotel room with a large bed, a seating area, a large window, and a view of trees.

Classic Room, 1 King Bed

  • Garden view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 King Bed, Balcony

Classic Room, 1 King Bed, Balcony | Premium bedding, minibar, in-room safe, soundproofing

Classic Room, 1 King Bed, Balcony

  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed

A modern hotel room with a large bed, a seating area, a desk with a coffee machine, and a TV.

Premium Room, 1 King Bed

  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Balcony

A modern hotel room with a large bed, a sofa, a coffee table, and a balcony with a view.

Suite, 1 Bedroom, Balcony

  • Garden view
  • 114 sq m
  • Sleeps 3
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 King Bed, Balcony, Lake View

Premium bedding, minibar, in-room safe, soundproofing

Classic Room, 1 King Bed, Balcony, Lake View

  • Lake view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room, 2 Double Beds, Balcony, Lake View

Premium bedding, minibar, in-room safe, soundproofing

Classic Room, 2 Double Beds, Balcony, Lake View

  • Lake view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Premium Room, 2 Double Beds, Balcony, Lake View

Premium bedding, minibar, in-room safe, soundproofing

Premium Room, 2 Double Beds, Balcony, Lake View

  • Lake view
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Premium Room, 2 Double Beds

A modern bedroom with a large bed, a sofa, and a small table.

Premium Room, 2 Double Beds

  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Premium Room, 2 Double Beds, Balcony

A modern hotel room with two beds, a small stool, a nightstand, and a large window offering a view of the outdoors.

Premium Room, 2 Double Beds, Balcony

  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Classic Room, 2 Double Beds, Balcony

A modern hotel room with two beds, a small stool, a nightstand, and a large window offering a view of the outdoors.

Classic Room, 2 Double Beds, Balcony

  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Classic Room, 2 Double Beds

A modern hotel room with two beds, a seating area, a large window, and a view of the outdoors.

Classic Room, 2 Double Beds

  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Balcony, Lake View (Lounge Access)

A modern hotel room with a large bed, a seating area, and a view of the sea.

Suite, 1 Bedroom, Balcony, Lake View (Lounge Access)

  • Lake view
  • 114 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Royal Suite, 1 Single Bed

A modern hotel room with a large TV mounted on a marble wall, a sofa, a coffee table, and a round rug.

Royal Suite, 1 Single Bed

  • Lake view
  • 333 sq m
  • Sleeps 3
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed (Kids Theme)

A modern hotel room with a large bed, a sofa, a coffee station, and a wall-mounted TV displaying a galaxy image.

Premium Room, 1 King Bed (Kids Theme)

  • Lake view
  • 53 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 2 Bedrooms, Lake View

A modern living room with a sectional sofa, a round coffee table, and a flat-screen TV mounted on the wall.

Suite, 2 Bedrooms, Lake View

  • Lake view
  • 160 sq m
  • Sleeps 6
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed, Balcony (Camping Theme)

A modern hotel room with a bed, a tent, a chair, and a desk with a laptop.

Premium Room, 1 King Bed, Balcony (Camping Theme)

  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed (Kids Theme)

Junior Suite, 1 King Bed (Kids Theme) | Premium bedding, minibar, in-room safe, soundproofing

Junior Suite, 1 King Bed (Kids Theme)

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed, Balcony, Lake View

A modern living room with a grey sofa, a smaller armchair, and a coffee table with books and a fruit bowl.

Junior Suite, 1 King Bed, Balcony, Lake View

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Lake View

A modern hotel room with a large bed, a sofa, a coffee table, and a balcony with a view.

Suite, 1 Bedroom, Lake View

  • Sleeps 3
  • 1 Single Bed
  • Free Wi-Fi

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About the area

Located on a lake, InterContinental Shanghai Harbour City by IHG is in Pudong, a neighbourhood in Shanghai. Donghai Bridge and The Bund are notable landmarks, and the area's natural beauty can be seen at Dishui Lake and Nanhui Zui Guanhai Park. Don't miss out on a visit to Shanghai Disneyland©. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our Shanghai travel guide
Map
No. 1 South Island, Harbour City Pudong, Shanghai, Shanghai, 201306

What's nearby

  • A castle-like structure with spires and a bridge in the background.
    Shanghai Disneyland©
    52 min drive - 52.4 km
  • Donghai Bridge
    14 min drive - 14.6 km
  • Shanghai Lingang New Town Expo Center
    22 min drive - 13.2 km
  • Dishui Lake
    23 min drive - 14.4 km
  • Nanhui Zui Guanhai Park
    26 min drive - 22.6 km

Getting around

  • Luchaogang Station
    7 min drive
  • Pudong International Airport (PVG)
    35 min drive

Restaurants

  • 麦当劳
    10 min drive
  • Burger King 汉堡王
    11 min drive
  • McDonald’s 麦当劳
    3 min drive
  • 喜粤8号·点心·粤菜·雪景餐厅
    12 min drive
  • McDonald's 麦当劳
    12 min drive

About this property

InterContinental Shanghai Harbour City by IHG

  • Luxury hotel near Dishui Lake
  • Take advantage of a terrace, a coffee shop/cafe and a garden at InterContinental Shanghai Harbour City by IHG. For some rest and relaxation, visit the sauna. Make sure that you enjoy a meal at the 4 on-site restaurants, including breakfast, lunch and dinner. In addition to a playground and dry cleaning/laundry services, guests can connect to free in-room WiFi.
  • Additional perks include:
    • A seasonal outdoor pool and an indoor pool
    • Free self-parking
    • Buffet breakfast (surcharge), bike hire and a ballroom
    • A porter/bellboy, meeting rooms and a lift
  • Room features
  • All 330 rooms offer comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as air conditioning and bathrobes.
  • Other conveniences in all rooms include:
    • Bathrooms with showers and hairdryers
    • LCD TVs with premium channels
    • Wardrobes/cupboards, electric kettles and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: CNY 159 per person
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Alps Haus Beer House
  • Breeze Lobby lounge
  • Cafe Bistro
  • Dragon Restaurant

Things to do

  • Bicycle rentals
  • Gym
  • Indoor pool
  • Playground
  • Sauna
  • Seasonal outdoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • On a lake
  • Terrace

Accessibility

  • Lift

More

  • 4 buildings
  • 5 floors
  • Ballroom
  • Banquet hall
  • No plastic drinking straws
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Free daily newspapers
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 159 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from July to August
Pool access available from 9:00 AM to 6:00 PM
No pets and no service animals are allowed at this property
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Frequently asked questions

Does InterContinental Shanghai Harbour City by IHG have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool. Pool access is from 9:00 AM to 6:00 PM.

How much does it cost to stay at InterContinental Shanghai Harbour City by IHG?

As of 11 Jul 2026, prices found for a 1-night stay for 2 adults at InterContinental Shanghai Harbour City by IHG on 14 Jul 2026 start from ฿3,651, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is InterContinental Shanghai Harbour City by IHG pet-friendly?

No, pets are not allowed at this property.

How much is parking at InterContinental Shanghai Harbour City by IHG?

Self-parking is free at this property.

What time is check-in at InterContinental Shanghai Harbour City by IHG?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at InterContinental Shanghai Harbour City by IHG?

Checkout is at noon.

Where is InterContinental Shanghai Harbour City by IHG located?

Located in Pudong, this luxury hotel is within 12 mi (20 km) of Dishui Lake, Donghai Bridge and Nanhui Zui Guanhai Park. Shanghai Disneyland© and Yangshan Port are also within 32 mi (52 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

InterContinental Shanghai Harbour City by IHG Reviews

8.0

Very good

8.8

Cleanliness

7.0

Location

7.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 15 out of 55 reviews
Rating 8 - Good. 28 out of 55 reviews
Rating 6 - Okay. 6 out of 55 reviews
Rating 4 - Poor. 4 out of 55 reviews
Rating 2 - Terrible. 2 out of 55 reviews

Reviews

Verified

10/10 Excellent

mayumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
タクシーで行かないといけないホテルですが、とても素晴らしいホテルでした。 周りにお店があれば、夜着いても買いに行けるかなと？ でも入り口からロビーまで遠いので、ロビーにお店があると良いですね
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Family trip

Can't turn off the ceiling light.
Stayed 1 night in Nov 2021
Verified

8/10 Good

Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
临湖阳台房很舒服，酒店里周边环境不错，可以环湖走走。
Stayed 1 night in Oct 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
食事がほぼ中華で子供があまり食べれなかった。バリエーションを増やしたらいいと思う。客室は綺麗だが、虫がいた。
Stayed 1 night in Jul 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome Stay

Everything is perfect. Love the room that’s overlooking the Dishui Lake and the outdoor pool. Early in the morning, feel free to walk around the vicinity and enjoy the scenery and the fresh air.
Stayed 3 nights in Jul 2021
Verified

8/10 Good

YAPING

Liked: Property conditions & facilities, room comfort
酒店内餐厅很一般，上菜速度慢。
Stayed 1 night in Apr 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wifi가 너무 느리고 연결 상태가 좋지않았습니다 상하이 시내와 너무 멀어서 시내 관광하기에는 부적절한 위치 입니다
Stayed 1 night in Sep 2019
Verified

4/10 Poor

Daniel

Disliked: Staff & service
I have to say my stay at the Crowne Plaza Shanghai Harbor City was subpar. Unfortunately what could have been a great experience was taken away by the low quality and minimal choice of food, bad employee service, nickel-and-diming on hotel services, suspicious vending machines not working forcing you to their high price of drinks (both non alcoholic and alcoholic), bad and smelly A/C. It feels like an old hotel with that dingy smell just handing on by most likely government funding. The architecture is wonderful and the grounds and lake are great. Unfortunately for them there are 100s of other hotels to stay in Shanghai many for the same or better price that are much better than this. It's an hour from the Pudong airport in the opposite direction making this facility around 2 hours away from Shanghai. (FYI you can get to downtown Shanghai in ~7 minutes using their MagLev train from the Pudong airport). My main reason for staying at this facility was for business which was in that area. And there are very few hotels around there. The surrounding area is still being developed so don't expect to find much of anything but a few local restaurants.
Stayed 2 nights in Jul 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hardware, software needs improvement

Hotel is what you would expect for a four star. Room is a bid dated but clean. Not many guests staying at this hotel mainly due to local area still under heavy development. Designed mainly as a vacation resort. Service needs to be improved. For example, there are many servers in the restaurant (Chinese style), but most of them just stand around. They should take away finished dishes on our table. Also, two of the hotel staff members in their uniform sat down and starting eating next to us. I honestly don't know if this is appropriate. But in all my experiences stay in a hotel (4 star and above), this was the first time. It felt awkward.
Stayed 1 night in Jul 2019
Verified

6/10 Okay

Jing

Liked: Cleanliness, staff & service
Disliked: Room comfort

一次不太愉快的入住体验

Checkin时，前台的服务生说给我们一间房免费升级，我们还很高兴，进入房间才发现，我们的房间对着酒店餐厅厨房的排放口，噪音响的就如同飞机发动机的声音，很响很吵，请前台换了一间噪音大的房间，结果给我们换到酒店正门停车场那里，来来往往的车很多，有噪音有废气，再请她换了一间，结果那个房间热水要打开水龙头等上15-20分钟，才有热水，我老公那天晚上洗了一个冷水澡，等他洗完了，热水才来，这是我们入住上海20多家4-5星级酒店，最差的一次体验，不过后来与前台主管人员说了，他态度很好，愿意再给我们换房，我们不想再折腾了。 总之，是一次不太愉快的入住体验。
Stayed 2 nights in Apr 2019
Verified

8/10 Good

bx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, but it is far from shang hai city center.
Stayed 2 nights in Sep 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great stay for business travel
Stayed 5 nights in Oct 2018
Verified

8/10 Good

kazumasa

Liked: Cleanliness, staff & service, room comfort
ホテルは清潔感がありとても良い雰囲気でした。 朝食も種類があり満足できました。 1、2日の滞在であれば、飽きることは無いと思うが、ホテルのまわりには、 何もなく、長期滞在には不向きでしょう。 観光地になっているようですが、滴水湖と航空博物館程度でパッとしたところはありません。 市街地にでるもで地下鉄利用（滴水湖駅 - 龍陽駅）で約1時間必要です。 1日程度で気分をリフレッシュするには良い環境だと思います。
Stayed 2 nights in Sep 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for a short get away!

Overall a really enjoyable stay. It’s a great place to stay if you want to get away for a couple of days as there’s nothing close by.
Verified

10/10 Excellent

Shetul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Hotel - Closest to the Airport

Great Location. Very close to Airport.
Stayed 1 night in Jun 2017
Verified

8/10 Good

Shetul

Liked: Cleanliness, property conditions & facilities, room comfort

Shanghai - Best Location Close to Airport

The location is fantastic. Very close to the airport. very convenient if you have a early morning flight out of Shanghai.
Stayed 1 night in Jun 2017
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Busines stay but no shopping or restaurants
Verified

10/10 Excellent

Gaohong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

虽然比较远，但无论自驾还是公交都比较方便

可以租双人或多人自行车带小孩在附近游玩，只是指示牌不够明晰，容易进死路且掉头不方便！
Verified

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Extraordinary good hotel but not english speaking

Crown Plaza excellence but NOT english speaking. I`m surprised and disappointed because of the language skills of the staff - especially at reception - unacceptable. Everything els was perfect - room with much space, extraordinary architecture (even if you are not interested in). Calm and relax atmosphere. PHANTASTIC breakfast.
Verified

8/10 Good

Yuen Wai

Liked: Cleanliness, staff & service, room comfort

服務一流的酒店

Super nice serve. Well and settle the room condition and my request very well. Clean convenient room. Nice room serve food. However there are slightly old on minor stuff, like smoothness of the slide door, bathtub is a bit leak. Overall is good.
Verified

4/10 Poor

Julia

Disliked: Staff & service, property conditions & facilities

Terrible Food and lousy service

The food was terrible, mostly deep frozen and very tasteless. Even worth was the service in the Crown Plaza. Absolutely not recommendable.
Verified

8/10 Good

christy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Shanghai lake

Room was very nice . A little far from city but close to metro . Hotel staff was very helpful. Food was a little on expensive side compare to restraunts in Shanghai .
Verified

4/10 Poor

Holly

Disliked: Room comfort

Quirky get away from the city, but poor execution

It's a shame that it is managed the way it is as it is such a cool thing right outside the city, but there is a few key decisions that blow my mind, but make a big difference. I live in China, so am used to the quirks of Chinese hotels, but was hoping for a little more being a western chain. 1) The pictures showed all the rooms to have balcony, but over half do not and we came prepared to relax on our balcony and look at the lake - wasn't possible. 2) The pool is lakeside, however, they built shrubbery all around the edge of it, so that when you lay by the pool you have no idea you are near the lake. What is the point of that? 3) We had to pre-order all of our drinks from the hotel lobby and have them deliver it paced out because there was no set waiter taking orders by the pool. 4) We had read other reviews, so we were prepared for this, but the only place to get drinks is the beer garden (in the middle of the hotel- no view of lake) that goes from 6-9 and as soon as 9:00 hits the music and food and beer stops. The manager really tried to accomidate us, but I think this place was a good idea but was executed very poorly.
Verified

8/10 Good

Alexander

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Great hotel with deficiencies in service

Overall it is a great hotel! We loved the pool! The great rooms and also the employees had very friendly, although many of them really lack in English. What is a absolute no-go, is what happened at breakfast! We would really have loved our stay, but such an experience can bring a bad taste into the overall stay.
Verified

10/10 Excellent

GUIDI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

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