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"Our stay at The Ruby Bea Hotel in Florence was a really great experience overall. The location couldn’t have been better—everything felt easily accessible, which made exploring the city so much more enjoyable. What stood out the most was the staff. They were incredibly kind and consistently helpful, whether it was giving directions, offering thoughtful recommendations, or helping us arrange a taxi. That level of service made a big difference and made us feel well taken care of throughout our...

"A lovely place to stay in the hills just outside Florence ( walking distance from Florence but free transport is available to the edge of the historic centre)"

"This was the best hotel on our entire Italian trip. Staff was incredible and the breakfast and happy hour were such a gift! We loved the location of the hotel and were able to easily catch the bus and see all of the sites. This is a must stay for Florence!"

"Perfect location for exploring Florence. 1mile from the train station (20 min walk). Overlooking the river. Clean. Staff friendly. Good selection of food at breakfast. A lovely terrace to sit on and watch the world go by. Free tea/coffee/water provided throughout the day. Would definitely recommend others to stay at the Hotel Silla! "

"Camera pulita, personale gentile e molto cordiale, colazione con prodotti freschi e vari, comodo per raggiungere a piedi il centro di Firenze, Palazzo Pitti a 5 minuti, apprezzatissimo il parcheggio interno gratuito"

"Easy walk to the airport tram! Very clean & nice, helpful staff. Left too early for breakfast so no opinion on that perk for this hotel"

"The staff is unbelievable! So helpful, accommodating, and sweet!!"

"The building doesn’t look like it has had any money spent on it since the 1980’s.Very shabby hotel, shame on the owners, it could be fab. Had holes in sheets and towels. No duvet it’s a 1950’s style blanket between sheets. Not hygienic these days. Dirt and dust everywhere. Cushions with stains on. One pillow each. Dining chairs in the breakfast room all broken. Car park which we managed to get a space, parks 10 cars. Neighbourhood very good and it’s a walk down the hill to the bus stop which you...

" "I recently stayed at your hotel and, unfortunately, my experience with the customer service was extremely disappointing. Despite the hotel's beautiful atmosphere, the staff were unfriendly, nasty, and even racist. They were not welcoming or kind, which made our stay unpleasant. If you're looking for a place with good customer service, I wouldn't recommend this hotel.""

"Friendly staff, great location, sky bar has amazing views."

"Friendly, beautiful hotel, great breakfast! "

"amazing views of river and bridges"

"Lugar hermoso limpio con habitaciones bastante amplias, las hemanas monjas muy amables "

"One of the best experiences ever. "

"Excellent property within walking distance to outside amenities and historic scenery. Food was fantastic and all staff were extremely helpful. We have this on our list to come back in the future "

"Spacious room, good service at the front desk. Nice breakfast spread. "

"The staff was very friendly and tge property was very well maintained and clean."

"Helpful, friendly staff"