Truly a hidden gem and quite the experience. Nestled away in the trees, very unassuming area when driving through to get there, then once arriving—spectacular!
Jovani took care of the check-in, very smooth and seamless. Gave us a golf cart ride to our room and delivered our bags.
Carlos, restaurant manager, made us a welcome drink. Very personable and felt like old friends.
Johnny was also personable and an excellent waiter. He had great conversations with us and really great person!
Angel, Greys, Brandon in the restaurant are attentive, kind, and enjoyed knowing them. Brandon made very flavorful drinks and Greys makes the best cafe mochas with intricate designs!! They each made this truly an incredible experience!
Pablo, Suitree Manager, is very personable and checked in when we saw him around the grounds to see if anything was needed. The staff are doing an excellent job and Pablo’s leadership is exemplary.
The grounds are beautiful and pools are inviting. A tranquil environment sitting on the balcony of the room, laying on the couch swing below the room, the sitting area off the pathway, or by the pool bar; definitely soothes the soul!
Our last night there was a tropical storm which was very intense and had not happened to this extreme previously and information was sent via the WhatsApp to keep us informed and safe. They did a great job in managing the situation. Was wild and quite an experience!
Only regret not staying longer. Definitely will be back!
