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"Good service "

"Our room was very nice and clean. But what really made this a great experience was the staff. Everyone was so nice and kind. They went out of their way to make us comfortable and have a great stay. Definitely recommend this hotel."

"The staff was exceptional. Our luggage was lost in transit, and they provided us with essential supplies to accomodate. Also the family lounge had fresh bakery and snacks for kids and a variety of premium liquor for adults. However, the room had a leaking AC and instead of fixing it, they just put the rug on the floor where it was dripping. The kids also saw a cocorach in the bathroom, we told them you have to be understanding of nature when you live among it. And, the kids' robes were too small...

"The A/C did not work the whole stay. Aside from that, no complaints."

"Yes "

"An Unforgettable Stay at Planet Hollywood Costa Rica! Our experience at Planet Hollywood Costa Rica was absolutely amazing from start to finish. From the moment we checked in, we were treated with warmth, professionalism, and genuine hospitality. We received a beautiful upgrade that made our stay even more special, and every single member of the staff went above and beyond to make sure we were happy and comfortable. The managers here are truly top-notch — you can tell they take pride in what...