I would like to make a formal complaint.
We arrived on the day of check-in and were sent to a different hotel.
Both of the rooms we had reserved had a bad smell. There were no blankets to cover ourselves with, and the bed sheet had a tear. The entire ceiling was moldy and dirty.
Both mirrors were dirty as well. I have photos of everything.
We had to book an Airbnb to complete our stay in Santo Domingo.
Pagué una semana y solo dos días sirvió el aire nunca lo arreglan tuve que buscar un abanico , la encargada dice que la habitación tenía abanico y cuando lo prendes del ruido que hace no deja dormir a nadie