El Marqués Palace by Intercorp Hotel Group is an upscale urban sanctuary with a peaceful garden and outdoor pool. Guests love the sun-filled terrace for unwinding, the café for coffee breaks, and the playground for family fun. Visitors consistently praise the attentive staff.
Reviews
8.68.6 out of 10
Excellent
Popular amenities
Pool
Kitchen
Free Wi-Fi
Air-conditioning
Outdoor space
Breakfast available
VIP Access
See the benefits you'll enjoy with VIP Access
Get more when you're a member
Save 15% or more on select VIP Access properties when you reach Silver tier or higher
Experience top-rated quality and exceptional service
Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available
Santiago del Teide is home to El Marqués Palace by Intercorp Hotel Group. The area's natural beauty can be seen at Tenerife Beaches and El Duque Beach. Travelling with kids? Consider Ocean Explorer and Centro Cultural Alcalá. Discover the area's water adventures with scuba diving and snorkelling nearby, or enjoy the great outdoors with mountain biking and mountain climbing. Visit our Santiago del Teide travel guide
C/ Las Rosas, S/N, Santiago del Teide, Santa Cruz de Tenerife, 38683
What's nearby
Tenerife Beaches
9 min walk - 0.8 km
Oasis Los Gigantes Public Pool
10 min walk - 0.9 km
Los Gigantes Marina
12 min walk - 1.0 km
Los Gigantes Beach
12 min walk - 1.0 km
Arena Beach
17 min walk - 1.5 km
Getting around
Tenerife (TFS-Tenerife South)
40 min drive
Restaurants
B-Yard
3 min walk
Cafe Sport Bar Torreon
7 min walk
Pastelería El Paseo
4 min walk
Macaronesia
2 min walk
Buen Gusto Cocina Mediterranea
7 min walk
About this property
El Marqués Palace by Intercorp Hotel Group
Upscale family-friendly aparthotel near Tenerife Beaches
At El Marqués Palace by Intercorp Hotel Group, you can look forward to a terrace, a coffee shop/cafe and a garden. Free in-room WiFi is available to all guests, along with a playground and car hire on-site.
Additional perks include:
An outdoor pool and a children's pool
Continental breakfast (surcharge), self-parking (surcharge) and access to a nearby health club
A 24-hour front desk, luggage storage and tour/ticket information
A billiards/pool table, concierge services and a vending machine
Guest reviews give top marks for the helpful staff
Room features
All 63 rooms have comforts such as furnished balconies and air conditioning, as well as perks such as free WiFi and safes.
More conveniences in all rooms include:
Bathrooms with free toiletries and hairdryers
32-inch LED TVs with satellite channels
Kitchens, full-sized fridge/freezers and microwaves
Daily continental breakfast available 8:30 AM to 11 AM for a fee: EUR 10.50 for adults and EUR 10.50 for children
A bar/lounge
A coffee shop/cafe
Snack bar/deli
Bedrooms
Bedsheets provided
Bathroom
1 private bathroom
Free toiletries
Hair dryer
Towels provided
Living spaces
Living room
Entertainment
32-inch LED TV with satellite channels
Stereo
Outdoor areas
Barbecue grill
Furnished balcony
Garden
Terrace
Comfort
Air conditioning
Pets
No pets allowed
Suitability/Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Bathroom emergency pull cord
Grab bar near toilet
In-room accessibility
Lift
Low-height counter and sink
Raised toilet seat
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Smoke-free property
Services and conveniences
24-hour front desk
Blackout drapes
Concierge services
Free bottled water
Iron/ironing board
Limited housekeeping
Luggage storage
Multilingual staff
Phone
Safe (surcharge)
Tour and ticket assistance
Vending machine
Things to do
Billiards/pool table
Children's pool
Heated pool
Table tennis
Bicycle rentals nearby
Ecotours nearby
Fishing nearby
Health club (partner property) nearby
Hiking/biking trails nearby
Mountain climbing nearby
Scooter/moped rentals nearby
Scuba diving nearby
Segway rentals/tours nearby
Snorkelling nearby
Windsurfing nearby
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
Fire extinguisher
General
2 buildings
4 floors
63 units
Access via exterior corridors
Colonial architecture
Garden
Soundproofing
Policies
Check-in
Check-in start time: 4:00 PM; check-in end time: midnight
Minimum check-in age - 18
Check-out
Check-out before 10 AM
Contactless check-out
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Payment types at the property
Important information
Optional extras
Fee for continental breakfast: from approximately EUR 10.50 for adults and from EUR 10.50 for children
Covered self-parking fee: EUR 30 per week
In-room safe fee: EUR 18 per week
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
We should mention
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Only registered guests are allowed in the guestrooms
A car is recommended for transport to and from this property
Frequently asked questions
Does El Marqués Palace by Intercorp Hotel Group have a pool?
Yes, this property has an outdoor pool and a children's pool. Pool types include heated pools.
Is El Marqués Palace by Intercorp Hotel Group pet-friendly?
No, pets are not allowed at this property.
How much is parking at El Marqués Palace by Intercorp Hotel Group?
Self-parking is available for EUR 30 per week. Limited spots are available. There is free parking nearby.
What time is check-in at El Marqués Palace by Intercorp Hotel Group?
Check-in start time: 4:00 PM; check-in end time: midnight.
What time is check-out at El Marqués Palace by Intercorp Hotel Group?
Checkout is at 10 AM.
Where is El Marqués Palace by Intercorp Hotel Group located?
This family-friendly Santiago del Teide aparthotel is within a 15-minute walk of Tenerife Beaches, Ocean Explorer and Playa Chica. Oasis Los Gigantes Public Pool and Los Gigantes Marina are also within 15 minutes.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
Have a question?
AI iconBetaBeta
Get instant answers with AI powered search of property information and reviews.
Reviews
El Marqués Palace by Intercorp Hotel Group Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.4
Cleanliness
8.4
Location
8.8
Staff & service
8.0
Property conditions & facilities
Rating 10 - Excellent. 115 out of 250 reviews
10 - Excellent
115
Rating 8 - Good. 95 out of 250 reviews
8 - Good
95
Rating 6 - Okay. 32 out of 250 reviews
6 - Okay
32
Rating 4 - Poor. 6 out of 250 reviews
4 - Poor
6
Rating 2 - Terrible. 2 out of 250 reviews
2 - Terrible
2
Reviews
Verified
8/10 Good
David Robert
31 May 2026
Liked: Check-in, communication
Front desk staff very friendly and helpful. Bathroom floor in the main bathroom was dirty, cleaned it ourselves. No bar/snack bar open ,which we were not told about. Last year when we stayed it was open and you couldn't have your own food/drinks, so they need to sort out what the rules are.
Pool is heated and good.sun lougers could do with replacing as they are very uncomfortable. Overall a pleasant stay for the price
David Robert
Stayed 10 nights in May 2026
Verified
10/10 Excellent
Maia
11 May 2026
Liked: Cleanliness, check-in, listing accuracy
Amazing location! Literally in front of Lidl. Walking distance to Los Gigantes beach and Natural pool! Staff are amazing! Would recommend!
Maia
Stayed 7 nights in May 2026
Verified
8/10 Good
Alexandru
18 Nov 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything is great beside the smell of the garbage bin that was in the kitchen.
Alexandru
Stayed 11 nights in Nov 2025
Verified
10/10 Excellent
Liliia
16 Nov 2025
Liked: Cleanliness, room comfort, communication
The staff working during the day was simply incredible, very grateful. The place is for 4 and a half, very comfortable and beautiful. I recommend staying.
Liliia
Stayed 3 nights in Nov 2025
Verified
10/10 Excellent
kenneth
9 Nov 2025
Liked: Cleanliness, room comfort, communication
We love these apartments it suits all our needs. We have stayed there twice a year now for many years
kenneth
Stayed 14 nights in Sep 2025
Verified
10/10 Excellent
Laurent Cédric
26 Oct 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Bonne réactivité suite à un problème de climatisation, changement d'appartement. Piscine propre et surveillée, suggestions d'activités et gentillesse du personnel. Parfait merci 👍
Laurent Cédric
Stayed 14 nights in Sep 2025
Verified
10/10 Excellent
Silvia
24 Oct 2025
Liked: Cleanliness, property conditions & facilities, communication
Excellent customer service
Very friendly staff
Silvia
Stayed 10 nights in Oct 2025
Verified
10/10 Excellent
David
29 Jul 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Het complex is goed gelegen, vlakbij twee supermarkten en winkelstraten. Er is veel beweging rondom maar op de site zelf merk je daar niet zo heel veel van. Op wandelafstand van de zee, hou daarbij wel rekening met het hoogteverschil, eigen aan de regio. Tip: reserveer een parkeerplaats in het hotel want de parkeermogelijkheden zijn overal problematisch. Conclusie: een zeer net hotel met vriendelijk en behulpzaam personeel. Goede prijs/kwaliteit en een aanrader.
David
Stayed 11 nights in Jul 2025
Verified
8/10 Good
Sandra
6 Jul 2025
Liked: Cleanliness, property conditions & facilities, communication
All was good
Sandra
Stayed 8 nights in Jun 2025
Verified
8/10 Good
JOHN
12 Jun 2025
Liked: Cleanliness
Disliked: Amenities
The property is dated and could do with a re vamp due to broken tiles, old baths and dated furniture. You get the room cleaned, new towels and bedding every 2 days
JOHN
Stayed 11 nights in May 2025
Verified
10/10 Excellent
kenneth
14 May 2025
Liked: Cleanliness, room comfort, communication
Elmarques palace
We always stay there twice a year
Staff are lovely nothing is no trouble if you need help. Cleaner's come in every other daya d they are very pleasant
kenneth
Stayed 14 nights in Apr 2025
Verified
8/10 Good
Wendy
26 Jan 2025
Liked: Cleanliness, amenities, communication
Very helpful staff, particularly the Reception manageress. Frequent cleaning of apartment. Warm swimming pools.
Wendy
Stayed 14 nights in Jan 2025
Verified
6/10 Okay
annie
26 Jan 2025
Liked: Cleanliness, communication
Le personnel est très accueillant, à l’écoute, souriant et efficace.
Hotel très Vieillot / certains appareils méritent d’être remplacés là machine à laver.
Les chaises longues au bord de la piscine sont détériorées ne devraient plus être en service.
La piscine en revanche est très propre très bien entretenue.
Avec de nouvelles chaises et le personnel du bar de la piscine avenant et souriant le coin piscine serait au top.
annie
Stayed 8 nights in Jan 2025
Verified
8/10 Good
matthieu
3 Dec 2024
Liked: Cleanliness, communication
Séjour central sur l’île
Appartements un peu vieillots et usés mais confortables quand même et fonctionnels avec ce qu’il faut pour être autonomes.
Jolie piscine.
Balcon agréable vue mer.
Lidl juste à côté, parfait pour les courses.
Parking facile dans les rues adjacentes.
matthieu
Stayed 5 nights in Nov 2024
Verified
8/10 Good
Camilla
1 Dec 2024
Liked: Communication
Slitet men med charm!
Överlag en väldigt trevlig resa till Los Gigantes. Havsutsikt de sa, och havsutsikt det va! Underbara berg!
Jag och maken reste på en egenkomponerad treöningsresa i u valde detta hotell delvis utefter bilderna på deras gym och utegym här på Hotels.com
Väl framme visade det sig att de inte ens h a d e gym. Alls. Inte deras bilder alltså! Mycket märkligt. Men det låg ett helt okej större gym i närheten som man kunde träna veckovis på så det löste sig.
Slitet hotell, men charmigt!
Plus för tvättmaskin! Stängningen lämnade mycket att önska, och det var städning varannan dag.
Det blåste in svart vulkansand över balkongen hela tiden, men det är knappast hotellets ”fel”.
Läget och utsikten var toppen!
Hoppas ni gillar backträning om ni bor i Los Gigantes!
Överlag ett helt okej boende med mycket trevlig personal! Gulligt att man fick en flaska vin från hotellet!
Camilla
Stayed 7 nights in Nov 2024
Verified
6/10 Okay
Verified traveller
29 Nov 2024
Liked: Cleanliness, communication
Hyggligt
Slitet men fungerande. Mycket små skavanker här och där. Bra utrymmen (två sovrum och stor altan på bottenvåningen) men hårda/slitna sängar.
Mycket musik kvällstid från närliggande barer.
Verified traveller
Stayed 4 nights in Nov 2024
Verified
10/10 Excellent
Jane
10 Nov 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
Apartment was amazing - had everything you could need for self-catering and a huge balcony with sunbeds and a table and chairs, views were incredible. Would definitely recommend!
Jane
Stayed 10 nights in Oct 2024
Verified
10/10 Excellent
Patrice
29 Oct 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
Personel serviable et agréable avec la clientéle. Hébergement propre et accueillant.
Piscine proche des logements.
Patrice
Verified
8/10 Good
Bernhard
13 Oct 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
große Wohnung mit Schlafzimmer, Wohnzimmer mit Ausziehcouch und Küche abgetrennt durch Theke mit reichlich Ablagefläche.
großer Kühlschrank mit Gefrierfach, Ceranherd mit Backofen, Mikrowelle, Kaffeemaschine, Wasserkocher, Toaster, Waschmaschine, ... leider keine Spülmaschine
Bett zwar nur 160 breit aber gute Matratze
großer Balkon mit Esstisch und 4 Stühlen, 2 Liegen
Blick aufs Meer über andere Häuser (Luftlinie ca. 300m) und auf Los Gigantes
Zimmerservice alle 2 Tage mit Müllentsorgung
Lidl 50m neben der Anlage und Super Dino auf der anderen Seite auch 50m
freundliche Betreuung an der Rezeption (24h), Mann spricht deutsch
Tiefgarage für etwas mehr als 3€ am Tag (sehr zu empfehlen)
- wenige Kochutensilien, verbeulte Pfanne wurde aber umgehend mit neuer Bratpfanne umgetauscht
- Bad etwas in die Jahre gekommen, Dusche mit Vorhang, aber mit Fenster und ausreichend sauber
Fazit: sehr gute Ausstattung für ein 3 *** Haus
Bernhard
Stayed 14 nights in Sep 2024
Verified
8/10 Good
Graeme
7 Oct 2024
Liked: Cleanliness, room comfort, communication
Always a good stay.
Good clean but dated apartment with Excellent staff
Graeme
Stayed 5 nights in Oct 2024
Verified
10/10 Excellent
Yves
15 Sep 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
L’hébergement est super !!!
Tout est parfait !!!
L’appartement était grand 2 salles de bains, 2 chambres, grande terrasse parfait pour y déjeuner !!! Grande cuisine!!! Avec grand frigo!!! Idéal pour acheter à manger!!! Lidl a 2 pas!!! Sans gêner la vue qui est génial sur la mer et la montagne!!!
Vraiment le paradis !!!
Property is too old and not well maintained. We had to change hotels after seeing multiple dead and life roaches around.
Blaise B
Stayed 6 nights in Aug 2024
Verified
8/10 Good
Morgane
25 Jul 2024
Liked: Property conditions & facilities, communication
Disliked: Amenities
Appartement grand , ménage fait tous les 2 jours ( serviettes et draps changés également) personnel à l accueil très gentils . Piscine agréable , proximité de Lidl est un plus ( 2mn à pied) . Puerto Santiago est une ville très sympa et la proximité des falaises de Los Gigantes est magnifique ! Ville très typique des Canaries par rapport à las Americas et toute la côte sud. Le seul bémol de l appartement c est le manque d ustensiles de cuisines ( casseroles et poêle très petite pour 6 personnes)
Morgane
Stayed 14 nights in Jul 2024
Verified
8/10 Good
David Robert
1 Jun 2024
Liked: Communication
Disliked: Amenities
The property is dated and could do with a refurb. It is not as clean as when we stayed a few years ago. The staff are great and very helpful. Was weary of the pool as we saw black around the bottom of the pool ,so we did not use it. Very quiet around the resort ok for us as we were just looking to recharge.