4/10 แย่
Wayne
เดินทางกับคู่รัก
6 ต.ค. 2025
ไม่ชื่นชอบ: พนักงานและบริการ
Unfortunately my 2nd visit to this hotel was less than desirable. It started with empty soap and shampoo dispensers. We tried several times to contact the front desk and had to wait over 20 minutes to get a response. We asked if our room was to be cleaned when the staff did arrive and she said “yes”. We left for our day in town only to return to a dirty room and no towels. The front office closes at 10pm so we called and tried to access the lobby at 9:40pm. There was no one available, nor did calls to the office get a response. The next morning, the “manager” answered our call by saying that he saw our calls from the night before. When we told him we needed towels for our room and that our room was not cleaned, he stated that we had to come down to the lobby to pick up our towels because he was all by himself. My partner explained the situation to him and told him what wasn’t done and all he did was blame his staff. Later that morning when we checked out, I wanted to speak with him about how things were missed during our visit. He cut me off and said, “I already heard this from your partner. Do you expect me to sit here and listen to this again”. This incredibly rude and disrespectful response was not what I expected. Etiquette and good customer friendly relations is completely lost on this person. Instead all he wanted to do is make excuses. The best thing he could’ve done was apologize but this was beyond him. This person should never speak to guests. I will never return!
Wayne
เข้าพัก 2 คืน, ตุลาคม 2025
