"So most of the staff was amazing, the lady at the counter that helped me fix the charge at the room, the guy who was there at night and checked me in, the lady at the Starbucks was amazing, not sure who the lady in the back was but sounded like a manager. I booked this for the first time as a day use and it was nice, 109 dollars, the guy who checked in helped because he hadn't gotten the last minute email from the Day Use app but he made it good and smooth. At this point I was happy. A little while later I decided to stay the night as it would be more convenient in the morning. When I asked if I could just extend it and maybe get credit for at least part of the 109 that would be great. The nice lady at the counter had to yell the question to the woman in the back who just said "he has to make a new reservation". No customer service, no talking to me in person which I would think is a basic customer service 101 thing. One other time again, I came to the desk and ask the nice lady who had to yell the question to the manager who wouldn't come out of the office. I ended up using some of my hotel.com reward money to get 40 bucks off but I know that managers can do things when it comes to things like this but this manager had no customer service skills. The other ladies should be her manager!"
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