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"Fresh breakfast menu everyday, excellent food and all amenities were included and everything was perfect."

"Very clean room and hotel well maintained."

"Absolute gem of a resort. Have a family of 6 not wanting to leave. The pool is amazing, the fish and gardens around the resort are gorgeous and very entertaining for our fish loving boys. The beach and ocean are great. The only different thing I didn’t love at first was that there is no main big buffet, but after a couple days we learned our way around the menu for the kids and then we didn’t miss it at all. Most meals we got were made to order, hot and fresh. Breakfast waffles, French toast, and burritos were so good. All of the staff was OUTSTANDING, so pleasant and fun. We really hope to come back!! Thank you for an amazing trip"

"We just did a week at Krystal Grand Nuevo Vallarta, and we loved it. Our group included my wife and our three kids (7-12), our friends: a couple with two kids (5-10), and my dad and his partner (both in their mid-70s). The resort layout, the food, the beach, the staff, and the price point are what will bring us back. Gold (Expedia) wristbands: My most significant takeaway after arriving was that because we booked through Expedia, we received gold wristbands, which got us (from what I can tell) the same practical benefits as Altitude members, despite that we had booked a basic family room. We got private check-in in the Altitude lounge (no lineup at front desk), 24/7 access to said lounge, and our luggage delivered/retrieved from the lobby to our rooms when we needed it. We also were able to get reservations at the a la carte restaurants for every night except the last one, which was fine with us. The staff were attentive, friendly, and had good English. Our room had a couple of minor issues that were remedied in short order. The shower drain needed to be unclogged, maintenance guy showed up in less than an hour. When we asked chairs for our ground floor patio, they were delivered quickly, as was a rollaway bed for our biggest kid. One room-related issue (which is a super minor one) was that we didn’t have a clothesline to dry wet swimsuits in the shower. In summary, we had an excellent trip at this resort, and we wish we could have stayed for longer. We will be back!"

"Rooms were great, staff was awesome and food was top notch"

"Staff was fantastic, Elizebeth was our favourite at the sports bar "

"I should have made this review a long time ago (I went 2 years ago), but I'm just now remembering to as I'm considering staying here again. I loved my stay at Melia! I came to celebrate my birthday and this place was perfect. My room was always clean, the food was amazing (I still think about my daily chilaquiles), and the staff were all very friendly and accommodating — Charlie at the lobby bar was particularly kind and friendly. I loved the variety of activities available and how beautiful the whole place was, inside and out. I'm hoping to go back very soon!"

"We had a fantastic time! Kids loved the pools and beach. Rooms were clean, service was friendly and great spaces to play and relax. Tile around the pool can be slippery so be aware when walking with drinks 🙂 Overall a great relaxing trip!!"

"Great property and friendliest staff. Had a wonderful stay."