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"Room could be cleaner, outdoor area was ok"

"The room did not meet expectations, especially considering the resort fee we were required to pay. Noise from neighboring rooms was quite noticeable, particularly in the early morning when we were trying to sleep in. I would have expected better soundproofing, as found in many other hotels, but that was not the case here. The room was also not very functional—there was only one chair, and the table was too small, making it uncomfortable to sit and eat. Additionally, the amenities felt lacking given the added cost of the resort fee. Overall, it was a disappointing experience for my family."

"Why is there a $17.65 amenities fee, when the front desk could not even explain what amenities was available. There were no complimentary water in the room, there were bottles of wine and coffee but no note whether these were a charge. Some toiletries were not replenish the second day. The street noise was quite audible. The room doors did not have a secondary latch for security."

"great property, easy off/on the freeways and close to the beach, great location."

"Overall, my stay at the resort was quite pleasant. The views from the room were absolutely stunning, and the staff was incredibly friendly and helpful. However, I was a bit disappointed when I went down to get some food, as it was unfortunately burnt. Despite this one issue, I still had a good experience."

"Yes it was great. I was just confused why my parking cost $50 but my card was charged $84 without my knowledge. The deposit of 100 was supposed to be refunded back to me but I got charged $84 in total. "

"We booked two rooms for two nights. When we arrived, the rooms weren’t ready so they offered us an upgrade to the penthouse suite at no additional charge. The suite belonged to the former owner of the hotel as a private residence. It was beautiful, spacious, first class with amazing views. The thermostat in the master suite did not work. The first night, we called maintenance to come fix it. They said it was controlled remotely and made some adjustments but the room only got colder, down to 64 degrees for the entire night. The thermostat itself was modern and lit, but it was right next to the bedside facing my wife. The thermostat stayed lit all night in her face. After a terrible night’s sleep, we opted not to stay another night and checked out a day early. What started out to be a very nice option turned out to be very disappointing. When we come to San Diego, we like to stay at the Manchester Grand Hyatt because of its great location and nice amenities. Needless to say, we won’t be coming back. When I checked out and expressed my disappointment, all the staff member did was apologize and not ask how they could make our stay better. Clearly the penthouse is not available for booking, so don’t offer it to the public if the amenities don’t work properly."

"Stayed on the second floor of two floors. No elevator access where we stayed. Had to take our stroller up and down stairs every time we left. Pool restaurant and bar closed at 5pm. Pool is salt water and not heated. Beautiful resort and very well maintained. Staff were fantastic. Recommend for anyone with kids, San Diego Zoo and Sea World we’re about a $15 Lyft away. $45 Resort fee per day is ridiculous because it is taxed at 15%"

"Very nice property with relaxing atmosphere. Check in and check out was easy with friendly staff. Room was very clean and comfortable. Walking around the property during evening hours was very relaxing. Only negative was the window shaking airplane noise for like an hour in the morning. This seemed like a daily scheduled air force training of some sort. 15 minute drive to downtown and other interesting areas. Beaches along the roads of the bay were very nice. We will come back to this place when in San Diego."