I’ve spent many years using the Hotels.com app stating many places this must be one of the best I’ve ever been to highly recommended well done to the management staff producing such a beautiful experience for all their guests
Vi har boet på hotellet mange gange. Der var knap så travlt. Derfor var betjeningen hurtigere. Dog var vi meget skuffet over restauranten, som desværre serverede dårligt opvarmet mad. I stedet for frisk lavet mad.
Amazing hotel and staff! Everything was lovely: the breakfast at Toscana, the two gentleman at the Unique pool, the pools are amazing! There were a few staff that acted like they didn't want to be there, however everyone else was amazing and made up for those members of staff. I will definitely be returning here!
เข้าพัก 5 คืน, มิถุนายน 2025
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
David
12 ม.ค. 2026
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Ok rum, hotel etc men väldigt ojämn service med felaktig information i receptionen och tex 30 min för att få kaffe vid frukost.
Extrem professionell und sehr gut eingespielt. So ein riesen Hotel mit knapp 1200 Zimmern so laufen zu lassen ist Weltklasse. Unique ist zu empfehlen da es sonst „stürmisch“ voll werden kann.
I stayed for a week in Unique club and felt so pampered. Every detail was considered, turn down service for bed, exclusive breakfast, own beach area, lovely spa circuit, snack room for Unique guests. It was just perfect. I will come back.
The hotel is both imposing and stunning, but sits well amidst beautifully landscaped pools and tropical gardens of swaying palms and parrots in the trees.
Best location, close to lots of shopping/restaurants and the beach and dunes.
The Unique Club breakfasts were fantastic, but overall the food offering is rather average, but the prices are fairly reasonable for a hotel of this class.
Most of the staff are very friendly and helpful.
I don’t think the suite was worth the extra money. The sitting room lacked comfort- seemed like they didn’t know what to do with it. Could have been a really comfortably use.
Surprised that there is no dressing table. And no mirror in the bedroom. Only by the front door.
Unique pros and cons
Pro
Breakfast. Sit down service is great food great quality.
Spa voucher- must go. Was great and well thought out spa.
Designated pool is a nice touch - but not the best pool at the hotel
Cons
Priority check in (and out) was a designated desk and was almost always not quicker than the standard queue.
Never received a free bottle of wine
Designated swimming pool was far away from the lounge so not something you will use
Lounge was closed at the times you would most likely use it (after breakfast and at the end of the sun) opens 11-6.
The hotel is beautiful and incredible well maintained.
The main bar with its view is stunning.
However, the level of service and standard has dropped tremendously. We have stayed here many times before. The staff is stressed out, you have to wait for half an hour to get your drinks in the evening, at breakfast you also have to wait a long time. It used to live up to five star, but not anymore. This might be our last time staying at the hotel. The prices for room, food and drinks has increased and the service decreased.
Leider waren wir zu dem Preis mit unserer Unterkunft nicht zufrieden.. Expedia hat uns zur Entschädigung leider kein Upgrade auf den Goldstatus angeboten