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"The room smelled awful. It was musty/moldy. You could hear everything! People next door were talking at a normal volume and it was like they were the same room. Couldn’t even closed the drapes and I was in the first floor so people could see it. I didn’t sleep at all."

" Great stay and friendly staff."

"Great lodging, even better restaurant! "

"great hotel"

"My only complaint was that the beds were two small. My husband and two children (ages 12 and 16) stayed on two, twin beds. It would be better for any room that is to accommodate 4 people be furnished with Queen size beds."

"Great location!"

"The hotel exceeded my expectations in every way."

"Everytime I have come here, the staff is so nice. The Irish woman at the front desk, and Jeff the bartender, always go above and beyond to give exceptional customer service."

"Very friendly front desk. Nice big clean room. Breakfast was good, not great."

"😁"

"Our visit was wonderful in downtown Boston staying at the Hyatt. Highly recommend. We will be back."

"The pool was very fun for my 10 year old. The room was updated and comfortable."

"Locations is great!"

"This hotels needs updates most of the appeal"

"Very nice and clean the price is good"

"Location is good and parking is easy."

"👍"

"Plan on paying a resort fee, valet parking and high food prices. This is somewhat expected in Boston but everything was disorganized and the staff seemed very junior and inexperienced. The bartenders first ignored me, then gave me a lecture on the rules of working customers at the bar. Glad I brought my own bottle of wine."

"very helpful staff. the lounge decor is amazing, loved spending hours there!"