Bianca at the front desk is fabulous!! She made check in and check out so easy and her personality is so welcoming and friendly. Love her !!
One issue we had with the building itself is that the elevator is kind of scary. Lots of unsettling noises.
The room was perfect and very comfortable.
lesa
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก General Manager วันที่ 29 เม.ย. 2024
Thank you so much! we are happy to hear that you enjoyed your stay with us. We hope to see you again soon!
It was not luxurious, but good enough for an overnight stay, for my husband's surgery at Strong Memorial Hospital. The staff was pleasant and the breakfast area was very clean; the attendant was cleaning even when no one sat in the chairs that she was cleaning.
The only complaint that I has was that our room was drafty.
MARY
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก General Manager วันที่ 29 เม.ย. 2024
Thank you so much for the feedback. We appreciate it.
Staff was friendly and accommodating.
Room and common areas clean.
Coffee bar was always available.
Cold breakfast was adequate.
Definitely would stay there again
Carol A
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก General Manager วันที่ 15 เม.ย. 2024
Thank you so much for the feedback. We are happy to hear that you enjoyed your stay with us and look forward to seeing you soon!
The front desk staff was extremely patient and helpful. Expedia did not report that we already paid for our reservation. The staff has had experience with this and were able to guide me through the process of getting Expedia to do their job and complete the reservation so we could check in.
Andrew
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก General Manager วันที่ 4 เม.ย. 2024
Thank you so much. We apologize for the issue that you stated and we were happy to help with this. We hope that you enjoyed your stay
10/10 ดีเลิศ
Leslie
30 มี.ค. 2024
Friendly staff.
Leslie
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก General Manger วันที่ 30 มี.ค. 2024
thank you so much! We are happy to hear that you enjoyed your stay. We hope to see you again soon!
4/10 แย่
Corey
24 มี.ค. 2024
Corey
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก General Manager วันที่ 15 เม.ย. 2024
Thank you for the feedback. We apologize if we did not meet your expectations and will use this as a training experience for the staff
Clean, bright and modern facility! Everything you need is in the room. Love the coffee bar, and quick breakfast option included. Very close to U of R. Thank you Spark!!
Jessica Ann
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก General Manager วันที่ 18 มี.ค. 2024
Thank you so much! We appreciate the feedback and hope to see you again soon!
The advertising was completely false. There was NO pool as advertised. The advertised breakfast was a few pieces of fruit and bagels. Should have been advertised as continental breakfast. Showers were barely warm.
Rich R.
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Spark By Hilton Rochester University วันที่ 5 มี.ค. 2024
Thank you for the feedback. Unfortuntly the pool has not been availble since the opening of the hotel.
6/10 พอใช้
Hollie
4 มี.ค. 2024
Somehow they had me for two reservations. I only booked one room. He cancelled one hopefully I don’t see a charge for that.
Hollie
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Spark by Hilton Rochester วันที่ 5 มี.ค. 2024
If it was cancelled,, then you would not be charged
Booked under the assumption there was a pool due to advertising on hotels website and Expedia, however, pool was closed and had been closed since December. Staff was rude about it and stated it was said on the website but when showed proof of it not being stated just shrugged shoulders. Hotel roomed smelled not fresh, and elevator made creaking and load noises. Will never go back to this place, did not even stay the night but was still charged full price and was not even offered partial refund for the false advertising.
Taylor
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Spark by Hilton วันที่ 11 ก.พ. 2024
Since the hotel opened it has been posted at the top of the website. The pool amenity has not been available since day one. All 3rd parties know of this also
Most rude and disrespectful late night front desk person of all my experiences in hotel stays of my whole life yet!
I had unexpected visitors come late night and no one had been disruptive nor rude and certainly hadn't made a disturbance! Even as I only had the last come rudely and loudly banging upon my door to rudely snap her neck and fingers while speaking as if I were her disappointing child that's done something again disappointing to her. I had not done anything for this treatment as immediate as my opening the door to address this knocking while included as I was to see the front desks reason coming to my door and to inform them of my status with what ever might be needed to inform of things. Never received a phonecall seeing as the phone was never hooked up to the wall just set beside the bed with the image of it up and running but it wasn't plugged into wherever the hidden wall unit for the phone was to hook it up. So this banging on the door and rude lady unjustly ... This is not a place anyone should stay
Alisha
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Spark by Hilton วันที่ 11 ก.พ. 2024
We apologize and this was addressed the next day with the associate.
Only a "Spark" for 3 weeks when I stayed there: comfortable, clean, convenient to MCC, UofR, R.I.T., restaurants and big box stores in Henrietta. Big room with fridge, iron and ironing board, tv. Excellent hot and cold breakfast included. Friendly, helpful manager. Staff still new.
Karen
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก General Manager วันที่ 29 ม.ค. 2024
Thank you for the feedback and happy to hear that you enjoyed your stay with us and hope to see you again soon!
2/10 แย่มาก
Amber
22 ม.ค. 2024
Amber
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก General Manger วันที่ 11 ก.พ. 2024
Thank you for the feedback. We will look into the issues that you may have incurred
They did nkt have our information in there new computer systems for there buyout. So we could not check in. Showed them my email and confirmation number, but still nothing because we were not in there system. Had to find another hotel in the area last minute. NOT HAPPY WHAT SO EVER!!!
Joshua
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก General Manager วันที่ 29 ม.ค. 2024
We apologize that you ran into an issue with your reservation and apologize for the inconvenience that you had.
4/10 แย่
Phyllis
เดินทางกับครอบครัวและเด็กเล็ก
8 ม.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
The pool and fitness areas were closed. Having a pool was a huge factor in my choosing this hotel. Very disappointed for that. The breakfast advertised on website turned out to be only bagels and a few muffins and yogurt which was not restocked. Again, a big factor for choosing this location very disappointing.
Phyllis
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก General Manager วันที่ 29 ม.ค. 2024
We apologize that the pool and fitness were not completed before your stay with us.
2/10 แย่มาก
STACIE, POTSDAM
8 ม.ค. 2024
STACIE
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก General Manager วันที่ 20 ก.พ. 2024
We apologize that you did not have a great stay with us.
They were under construction the 1st room was not what I paid for the second was a suite which is what I booked. But there was only one tv in the room but none in the living area. When it was time to shower guess what no shower curtain the phone was not connected had to go to front desk to get one. The first night went by and when we left for the day and returned that evening we had clean towels but the bed was not made. It didn’t surprise us but live and learn ☹️
Donald
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก General Manager วันที่ 10 ม.ค. 2024
We apologize as we were still under renovations at the time of your stay as we were working on details that needed to be completed. If there was anything left on the beds, housekeepers are not to make beds or touch any personal belongings in the room and This will get looked into
I would like a full refund for my reservation. I arrived at the hotel and they could not find my reservation that I booked in December and paid for. They said because my reservation was not with their new name, there was no reservation for me. I was not the only person who had this problem, the concierge said we were the third person who had this issue (one being my Brother) and that there was nothing that could be done for me. I went to a different hotel for the night as I would of had to pay AGAIN to book a room and at a much higher rate. Im annoyed and want a full refund for my reservation.
The first room I was given, I unknowingly spent the night in a room with a door that didn’t latch or lock and no functioning phone. Once discovered I requested a new room for my remaining 3 days. Room #2 was equally a disaster as the sink didn’t drain, again phone didn’t work, and there was no handle on the shower to turn the water on! I wish I was joking. Pack my crap up again and go down to demand a functional room because that is what I’m paying for!!! I’m handed the key card for room number 3. I’ve thus far been unable to shower and am still in my pajamas mind you. Get up to room 3 and the key doesn’t work. Back downstairs at the counter for my 5th time that morning to get another key. Back upstairs with my second set of keys and again won’t work. By now I’m bawling from the stress that is this hotel that I’m staying in for Christmas. The counter guy meets me at the elevator cause he watched the camera and saw I was unable to get in my room. He then turned the wrong way off the elevator walked a few steps to then turn on me and says oh your room is at the other end you were at the wrong room! I as calmly as I could said YOU WENT THE WRONG WAY NOT ME!! I know how to read room numbers! Finally he lets me in the room to which I still have no key, he had to use a master. I’m stranded in this room while he makes and tries 3 more sets of keys and can’t get any to work. 3 rooms, 3 strikes I’m done. I had to find a new hotel for the rest of my trip on Christmas Eve!
Jessica
เข้าพัก 3 คืน, ธันวาคม 2023
การตอบกลับจาก General Manager วันที่ 29 ม.ค. 2024
We apologize that the issues were not completed and will use this as additional training for the staff.
4/10 แย่
CHERYL
เดินทางกับครอบครัว
25 ธ.ค. 2023
ไม่ชื่นชอบ: พนักงานและบริการ
Horrible
I reserved 2 rooms at this hotel because it said they had a pool and continental breakfast, then later I asked about the pool and was then told it was closed as well as the exercise room. This could have been said online because I would have not booked at this hotel if I knew that prior. Then I also find out that there was no breakfast, the worker rudely told me that it’s a bag breakfast that came with a water and a muffin. This was one of the worse hotels that I have stayed at and I would not recommend it to anyone nore will I return to this hotel.
CHERYL
เข้าพัก 2 คืน, ธันวาคม 2023
6/10 พอใช้
wilfredo
25 ธ.ค. 2023
wilfredo
เข้าพัก 3 คืน, ธันวาคม 2023
การตอบกลับจาก General Manager วันที่ 29 ม.ค. 2024
Thank you for the feedback.
10/10 ดีเลิศ
Bianca
เดินทางกับครอบครัวและเด็กเล็ก
25 ธ.ค. 2023
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
Bianca
การตอบกลับจาก Spark by Hilton วันที่ 11 ก.พ. 2024
Thank you for the feedback! We apprecaite it and look forward to your next stay with us.
10/10 ดีเลิศ
Connie
เดินทางกับครอบครัว
21 ธ.ค. 2023
ชื่นชอบ: สิ่งอำนวยความสะดวก
Under some construction at the moment. Some things not up to par because of it. I’m sure will be fine when finished.
Connie
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก General Manger วันที่ 11 ก.พ. 2024
thank you for the feedback, we appreciate it and hope that you will return to give us a chance again.