Search Hotels Near RiverTown Crossings Mall, Grand Rapids

"The staff was very pleasant, welcoming and helpful. We had to check out early because of illness and they were so very nice."

"The room was very clean, yet I had a terriable experiance with my upgrade. I upgrated to a kitchenette, for a fridge and microwave. I also needed to boil some medical tea and dreaded taking the liquid on the plane (for fear it would be taken by TSA). So, days before my trip, I called customer service to see if I could boil the tea in the kitchennette. They said it would be a full kitchen with a stove and pots. Yet when I got there, there was no stove, no pots, and the staff was flipent about it, as if their customer service was not something they were responsible for. They made no apology or attempt to help me find a way to make my medicine. The kitchennette didn't even havd a towel by the sink, any dish soap, silverwear, or any dishes, a bowl or cup to boil water in. It was more like a family room suite, which I didn't need. Most hotels have microwaves and fridges in their regular rooms. I had to buy a kettle from a store nearby and leave it (donate it to the nearby college) because I couldn't take it home. And I have no way of asking for my money back for the upgrade because expedia does not list that price separately. I would not recomend staying here due to how rediculous the upgrade is, the trash can was even smaller in the kitchennette than the main room and the staff being flipant about it, not even apolojetic they couldn't help me, made this hotel a very inhospitable place."

"Rude staff, not up to standards. I only stayed here because company I work for paid for the room otherwise I wouldve been at a Hilton or Marriott where you get VALUE...."

"Staff was friendly and property was clean. Only issue is website said free breakfast which they no longer do so that was disappointing. And they have a small game too but no hours were posted when we went togo down there it was closed"

"Room was clean."

"Not sure they couldn’t accommodate or help. Tried to call several different times and was hung up on multiple times. Disappointed with knowledge of staff but hope to experience sometime with attentive statf"

"Very clean and was able to accommodate last minute plans. Staff was attentive and understanding. Food was okay but many options "

"Reservation was canceled between Expedia and Hotel. No communication until I arrived after long travel… Hotel staff said it was canceled. Absolutely unacceptable. Will never use Expedia nor Hotel ever again "

"Room was clean and everything properly stocked and in place. Great breakfast reception area!"